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August 2023 by Donna D.
We bought our wallbed 13 years ago and have had no issues until now. The hinge on the R leg broke. I called the Utah number and they gave me the toll free service number to call. I called and the Service Tech, Frankie in Chino Hills called me back. He was out to fix it within 3 days! He was very professional and skilled. He even gave the bed a "tune-up" and changed the hinges in both legs! Really great service! Now we can enjoy the bed for many years to come. Thanks Wilding Wallbeds! Donna Douglass Mission Viejo, CAthey
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June 2023 by John Neidzwski
Exelent workmanship, and really good You-tube assembly instructions. The Murphy/Desk bed will fit our need for along time to come
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March 2023 by Maria C.
My husband and I purchased our wall bed from Wilding Beds in Chino Hills. Best decision ever to go with WILDING. Chris in the Chino Hills store was knowledgeable, friendly, and was there with us every step of the way. We love the finished product and would recommend going with them. The workmanship is top and their customer service is amazing. A very happy customer indeed.
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September 2022 by J R.
This is by far the best custom furniture experience I've had. I searched for cheaper beds but all of them failed to excite me with reviews pointing out shoddy material, terrible opening and closing experiences for the Murphy beds and really terrible customer service and instructions to put together. Wilding was awesome on all fronts. The solid sturdy construction is top of the line. I got the Murphy Britney floating desk model. When my Handiman was putting it together there was one screw missing and glen from shipping went back to the office on Friday night to overnight me the part for Saturday morning so my installer could complete the installation. This customer service was awesome. The owner was in regular contact with me and the communication around shipping was super This was not an inexpensive purchase by any means but it was worth every penny. I feel like it increased the value of my condo and gave me back valuable space in s limited space living situation. It looks awesome and the bed is very comfortable Ps the video instructions were superb and the guy putting it together was easy on the eyes lol
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July 2022 by Sam Soloman
Dave and Molly have been exemplars of customer service. Their attention to detail and communication has been outstanding every step of the way in the process of selecting, configuring, ordering, and receiving our new Murphy Bed.There's always a bit of doubt when working with an online order with a company you're not already familiar with. Dave was my sale rep and he earned my trust and business by walking me through everything step by step and being proactive about reaching out with updates and offers to answer any questions. Molly took care of our financial transactions with savvy and efficiency. Both were of the upmost courtesy and patience, especially for a first-time wall bed buyer.We just had our custom Wilding Wallbed delivered and installed this week. It arrived earlier than expected and the delivery & installation team got it into our place with great ease and craft.I don't usually go so long with my reviews, but this crew deserves it. The team at Wilding Wallbeds exceeded my expectations, they delivered well, and they offer competitive pricing (based on a lot of pre-purchase research I've done. Our new Murphy bed looks great in our place.
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July 2022 by Sigita A.
Very well made good quality bed especially next to the ocean where moisture is a constant battle. I couldn't be happier. It was super easy to assemble with the step-by-step video instructions. I'm amazed at how much space The Edge saves in the condo. It leaves plenty of room to get by when the Shoji room divider is closed. No other bed like it. Well worth the money. The bed looks and works awesome!
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June 2022 by Karen S.
This place is "over the top" customer focused. I would recommend them to anyone considering a Murphy unit. Here's why: 1. quality construction - no issues 2. Completely customer focused 3. Flexible & accommodating 4. Employees have a joy in working there. I met employees from different areas of the business and they were happy to be a part of a team and happy to interact with the customer. 5. I give them the highest rating 6. Finally, the pièce de résistance is that her people swept up after themselves, leaving the room absolutely spotless!
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May 2022 by Dennis LaBonty
In our area of Montana, our closest wall bed store is forty-five miles away. So, my wife and I researched about wall beds on the Internet and discovered Wilding Wallbeds. We called and immediately had a knowledgeable sales person on the phone. He explained all options and shipping. We checked other wall bed choices and came back to Wilding. Within a few days we ordered one. I followed the informative YouTube videos and easily completed the assembly. My wife loves it and it turned a small room into a versatile and useful space with an heirloom keepsake. Thank you Wilding Wallbeds for an outstanding product.
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May 2022 by Larry England
Over the holidays, we had an influx of guests and exceeded the bed-capacity of the house. We decided to add additional bed-capacity in the office with a "Murphy bed". Investigations found Wilding Wallbeds and we ordered a Wallbed, Shelves, and included a desk to have a consistent look. The construction of the items, the professionalism of the staff, and the support assembling the furniture (which I accomplished) was outstanding. If you are looking for a "murphy bed", look no further than Wilding Wallbeds. I highly recommend them.
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May 2022 by Doug White
We purchased a Wilding Wallbed. It is in place and operational and we are VERY pleased! I have included a couple of photos so you can see how well it fits into our room.Although a long wait was required from order to delivery, it was well worth it.The shipping people were very cooperative in arranging everything to accommodate our timeline. The delivery people were fast and efficient and positioned it in our garage just where it needed to be.Having waited so long you can imagine how disappointing it was to find a damaged panel. Instead of getting going immediately with assembly we faced another delay. However, the quick response to get us a new panel was far faster, above and beyond, what we had expected!The assembly went smoothly. The only minor problems I encountered were the result of my failure to closely read and follow the instructions. When I called for help I was given not only helpful direction but forgiveness for my confusion as well.We love it. It adds to the beauty and functionality of our home.If there is a down side, it may be that it is attracting interest from potential overnight guests. But then, that’s a big reason we made the investment. Doug and Christy White
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April 2022 by Bethany F
A glowing review for another amazing addition to our home from Wilding! We loved our first so much we had to buy another. The quality is superb (and we are quite discriminating!). The mechanisms are so smooth, the piece is so substantial…just stunning. And if that weren’t enough, the staff is an absolute pleasure to deal with. Penny was on top of EVERYTHING! Brian coordinated a fabulous assembly team. Frankie and Mando arrive and get it all together for us..the Wilding Ballet…all impeccably coordinated. Bravo guys, you’re the BEST!
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March 2022 by Bethany F.
We are absolutely thrilled with our new addition Wilding Wallbed. This is our 2nd Wilding purchase and they did not dissapoint. Impeccable quality and well informed, knowledgeable staff. Penny was right on top of it all. Brian has a great group for assembly..a win win.
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March 2022 by Rene L.
March 11th 2022 Retraction, The company responded via email early next morning, I then followed up with a phone call. Spoke with Jake in sales, after explaining the situation he/they were very understanding and we made special arrangements to have item returned and they even offered a full refund option or have another part replaced. Jake even offered to have the replacement evaluated himself before shipping out! For this reason, I am feeling the confidence to in fact upgrade to one of their wallbeds instead of replacing the cabinet bed we had trouble with. So far things are in the works of returning the product and hopefully, the newer choice piece meets the same quality of customer service we had received thus so far. I would/will give a 5 star, but this is pending the new item we have yet to receive. Thanks Jake Marisol and Rene March 10th 2022 Beautiful looking bed with quick service. Could not believe when it was put together, I barely sat on edge of the foot of the bed, and it make a loud cracking noise! We were so afraid to lay on it. I went so much as to barely place my rt foot on top to try to give it a push in sturdy test, but with the littlest pressure, it was cracking and even pulling away from the wood inlet frame. This company should immediately provide full refund and shipping regardless of their return policy. My 4yr could not even lay on it without the sound of it about to break I was so disappointed. I am awaiting their response. Even if they refund entire amount and shipping, as they should, I could not in good faith change my review star rating, because it is such an inconvenient thing to put together and now we have to rewrap and hull this thing or ship to them! I do not wish this on anyone. If they do the right thing, I would do a follow up review to let the public know that they at least did the honorable thing. I still can not believe the product was this terrible, and not inexpensive either. I was trying to buy all American products, and I still plan to do so, but this was just exhausting, and we are just in the beginning of this process. I would attach our video of it cracking, but I guess this only allows for a picture. Hope public find this helpful, and until further notice Marisol and Rene
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March 2022 by Cassidy Mosley
We absolutely love it. We are using it for a guest bed in a large living room space so love that it looks like a cute cupboard when put away. Everyone who’s seen it or used it has been impressed with it and it is great quality. The step by step video tutorial for putting it together made the process painless and was easy to follow along. We definitely recommend for anyone looking for a wall bed!
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March 2022 by Marsha Becker
We found customer service to be excellent. Dave Phillips helped us put together a wonderful wall bed package. We had several questions, which Glenn Grover answered with expertise, and was very pleasant. The goal of all of the associates with Wilding, is to make sure that customers end up with a quality product. We were very impressed with the quality of the wood used and the workmanship put into each piece. We had a thumb drive with concise instructions for each phase of the build. From order to completed project, we were very happy!
