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February 2024 by Tom Worth
Not sure who I worked with but they wouldn’t even try to work with me on a phone trade In help was very minimal. Not surprised service has gone down hill with T-Mobile
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February 2024 by C P (VaughnGogh)
Horrible. Do not go with t mobile. Ordered a phone and spent almost a thousand dollars here only for them to send me the wrong device and wrong phone plan. Then it's my responsibility to fix their screw up. Pay more money out of pocket to correct their own mistake. Atrocious customer service and incompetence. Absolutely floored with how badly they fumbled the most basic of services. Go with literally anyone else. This store in particular, is filled to the brim with people incapable of doing anything more than what I'd expect from a broccoli.
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February 2024 by Justin Norton
Had issues with my watch and they swapped it out with another one that had issues without checking it in store.
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December 2023 by Candace Lee
I went into this store to look at their internet offer over the summer. I recieved a internet tower for free. I never opened it and returned it that week. I was reassured I wouldn't be charged. 6 months down the road I have a $1000 phone bill because they're charging me for internet that I never opened or activated! Now I have to call customer care and hope they give me my money back! Ill NEVER go back to this store!!
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November 2023 by Gregory Turnbow
Their home Internet is so terrible I literally turned on the hot spot to my Google Fi phone and connected my TV to that. Can't watch a movie, for days no TV, and nobody can help you because it just sucks ?.
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October 2023 by Window Cleaning
This is the worst store you can go for help. Do not go here because the manager Amber is rude and not very helpful. They misrepresent the TMobile brand. They are not a corporate store and they openly claim it, they think they do not need to help customers just because they did not help them in the first place. Customers can go to any store and be helped regardless of the problem. Avoid going here because your visit will not be pleasant.
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September 2023 by Ebony Love
Cris Amber Carson and Austin are absolutely amazing this is the best T-Mobile location or store in regards to Excellent ? ? CUSTOMER SERVICE!!! THANK YOU SO MUCH FOR EVERYTHING GUYS Keep up the good work!!! ??
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August 2023 by Kaye Young
Chris in the Syracuse location assisted me when I went into the store. He changed my plan, added things to my bill. He didn't ask me to sign anything, instead signed himself and I got notifications on my account later. I tried calling the store multiple times and customer care. If I could give a 0 rating I would. Chris wasn't honest and customer care wouldn't honor what I was told.
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August 2023 by Luigi Anderson
This T-Mobile store is by far the worst I ever been, the girl at the counter wasted my time I was needing a simple screen swap she had the audacity to tell me go to another store like Clinton or Layton, because she couldn’t do it there. Thanks T-Mobile for failing agin as a store and company.
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August 2023 by Casey “Casey in Utah”
Carson and Austin were amazing helping me update phones and my plan trying to get me the best deal with the same or less monthly payment. I wasn't pressured into a sale but I definitely want to go back in and see them when I can make my decisions. The store wasn't insanely busy like that Clinton store so it was a nice refreshing one-on-one experience. I kind of don't want to share my great experience in case it makes it busier and I have to share the secret of a great T-Mobile store with great employees and not way too busy. Come see Carson, the manager, or Austin and you will be well taken care of.
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July 2023 by Chris McKnight
Went into this store looking to upgrade my phone. Was taking care of better than any previous T Mobile experience I've had. The manager, Carsen, I think hooked me up proper. Just wanted to say how much I appreciated it. Felt like I was the only person in the store even though they were swamped.
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July 2023 by jax Oram
I went in to get a new iphone 14 pro the manager carson was super helpful and very kind, he was also patient with me (even with all my questions) this was probably the best phone store experience i’ve had, i’ve gone to the t-mobile on 12th in ogden and the employees were rude and seemed irritated with me. so 10/10 experience.
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July 2023 by Tracey Wilkerson
me and my son went to get his phone fixed, the manager was very kind and helpful. He cleared up questions without making it confusing and was understanding of the situation.?
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July 2023 by Tavish Wilkerson
the manager carsen was very helpful, this is the closest store to my home, i had just gotten back from my mission and needed a new phone and he helped me pick the best option, he was very responsive and cool.
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July 2023 by stephanie helmick
Amber was our sales associate she was very knowledgeable. Also Kind! I would recommend her to anyone!
