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October 2023 by Preston Wallace
Great service!!!!
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August 2023 by Steve M
Terrible service, the bank hasn’t been of good service, so I’m closing my accounts and going elsewhere.
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May 2023 by Felipe Vargas
Though the staff is kind, they did not have me check the address of a second person on a joint account and now I am finding myself calling Customer Service to get that corrected. Due to this issue, the debit card never made it to its destination. Please, basic steps are having the customer check all the information for both people involved in the joint account. Thanks!
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January 2022 by Emma Favero
It would be nice if Stephanie wasn’t so flirty with my husband. What kind of bank teller writes hearts on receipts and says things like “hey there, stranger” directly to my husband and way too sweetly because she didn’t see me standing at the counter. Talk about making things awkward in front of our kids. P.S. You’d see my husband more if you had better hours.
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November 2020 by Clint
DON'T listen to their automated reply below giving you fake contact info. Instead, message their branch manager Erick Soto directly on LinkedIn so that you can voice your complaints.Terrible experience, unprofessional employees. They confiscated my legitimate business check and lied to me about their computers suddenly rebooting so that they could go to the back and call the police instead of verifying with me and my boss that my check was legitimate. Why couldn't they simply verify the check or look at my ID?
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August 2020 by Lori Brinkerhoff
Many times they are open but you still have to wait because they are still "booting up". Personnel changes all the time. Never a visit goes by they "upsale"!
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July 2020 by Angel Luv
I usually love this specific bank, but I'm not happy with some new workers. My latest experience:My boss was going to let me be slightly late to work to cash a check. I was about 20 minutes away. I had called to check if someone was there that was helping me with a specific problem that only he can fix. I was asked if it was alright to be placed on a "quick" hold. After being on hold for 17 minutes, I hung up and called again and once again got asked if I would be okay with being put on a quick hold. Yes, I understand that it may have been disrespectful to say no, but if I recieved an answer I could just barely make it to work on time, even though I was only about 5-7 minutes out, I would rather not be late to work. He said, "Excuse me!" I told him I was already on a "quick" hold for over 15 minutes, and my question would only take 10 seconds. He argued, saying well I have customers, so I'm putting you on hold anyway!I ended up late to work.
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February 2020 by Lee Brasher
We've had our business account here for many years and have loved it. They know us by name when we come in, give us great service and I love the convenience of the later hours. I would't go anywhere else for our business banking.
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July 2019 by Dawn Shumway
Worst bank ever. I use credit unions and opened up an additional checking and savings account here during a promotion since our mortgage is through here (it was bought out by them). We wanted to have an account just set up for our house funds and have direct deposit biweekly made into the account. But... never got our promotion gift. We had direct deposit of 1000 biweekly set up which met the listed requirements and within the deadline but yet they said they wanted to see more than 1 deposit within the deadline and wouldn't honor it even though it didn't state it as a requirement. Then they keep charging a 6.95 account maintenance fee that I have had to call twice now to get removed. You can have free checking if you have 1000 or more in direct deposit within a month and we well exceed that. I just keep getting the run around. You can't do same day internal transfers from one us bank checking to another. They promise their zelle will do it but it doesn't most the time. So I am just closing my account. Use Mountain America Credit Union or America First Credit Union. They are great. US Bank is not. The staff here is kind though. That's the only positive
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April 2019 by Ronnie Johnson
Every time I walk into the branch I'm greeted with a big smile and a how are you today. The staff here are great
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November 2018 by Maureen Genis
Us Bank is good, but this branch is exemplary. They got us a loan we needed in less than 24 hours and really saved the day for us! When we got approved Eric and Leo were celebrating with us!
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May 2018 by Jacob Penrod
The guys take care of me whenever and always make sure to ask if I have questions and will go out of their way to answer them. US Bank as a whole is so so but this Branch has an AMAZING staff
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April 2018 by Justin Hughes
Bad service. will not return
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April 2018 by Justin Hughes
I had a problem with my account. When i went in the branch manager was very condescending and demeaning. When i finally had enough of it after addressing his demeanor multiple times i told him off. Now, about two weeks later, i get a letter in the mail stating that he has made the executive decision to close my account. Umm what? I have only been into this branch a small handful of times, but never had a positive experience. Upon calling the 1-800 number they felt the need to apologize profusely for the actions of this j**** I would not recommend this place to anyone with more than a second grade education.
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January 2018 by Juliette Parsons
Inside the store so you can pick up somethings you might need too but really nice teler
