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January 2024 by Janis Cady
I paid for the best Wash and didn't get any of the Ultimate Wash items such as pre-spray, console wipe down, tire shine, etc.... Very disappointing. There are many washes around, don't feel the need to be loyal.
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January 2024 by Paul Herrick
As far as the actual wash goes, it's decent.My problem with this place is that it is SO SLOW. The line is regularly really long and it take such a long time to get through it that, despite having a subscription, I really only use it maybe twice a month.
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October 2023 by Adopting Baby Swens
I have LOVED the customer service and the way they detail my car. I drive up and read a book on a comfortable couch and they take care of my large SUV. My kids trash my car and they make it look and smell so nice! Also it’s super fast!Services: Auto detailing
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October 2023 by katelyn Howes
Best wash that I know of in Utah! I live in north Ogden and drive all the way out there for a wash. Everyone is always so friendly especially the manager Jennie. The employees alway seem to be having fun and enjoying what they do. I LOVE that they offer hand drying and car fresheners! Keep up the good work guys!Services: Vacuuming
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October 2023 by Sally Baird
This is my favorite carwash by a long shot! I live in a city without a great car wash so anytime I'm in Syracuse I make a point of stopping by the Wash Factory. My car always comes out looking so clean! The people who work there are really nice and always willing to help or answer my questions.
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October 2023 by Melissa Hamm
Just for everyone’s knowledge!!!We are members at the Wash Factory in Syracuse, and my husband and I were in neutral within the wash, as we were suppose to be. The wash was going, we had no visibility and as always relied on the operation integrity of the wash…all the sudden we struck the vehicle ahead of us. We could not see at all with the soap/brushes, and trusted the car wash would operate correctly.The girl in charge on scene initially told us we were in drive, which we definitely were not. We were in neutral the entire time. Then she began to blame it on the weight of our vehicle. However when I supplied her with the knowledge that our car is the same weight as most other cars, she recanted that and said we left the rollers.Still not our fault as we were in neutral and had zero visibility.They are taking NO responsibility as of this time. We will have to go thru our insurance for the collision.So, beware…this is an issue, she admitted it’s an issue. But they don’t post warnings because it doesn’t happen that often. They are pulling the surveillance video because we have lots of questions as to how this malfunction happened. We are also curious as to why the car ahead of us was at a complete stop. Yet it’s our fault.Just wanted to let everyone know…be very careful in their automatic wash! Idk how it could be prevented but it’s a risk we’re all taking by using their car wash.
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September 2023 by H Poll
The young man who help with my car today was exceptional. He spent time spraying my car with bug spray to help remove all the bugs. The price is reasonable as well. Very happy with this location and their service.
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August 2023 by Jolene Chowning
Love this car wash, they do a great job and is usually quick to get into. They have free vacuums for cleaning your car out and will dry your windows and spots not dried in the wash. Leave a tip if job is done well and they are courteous.
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July 2023 by Scott
Used to be good. Now the staff who dry your car are a bit on the rude side. They seem more concerned with their cigarette break than taking care of the customers. The "blow dryer" is really below par now, so bring a towel or deal with the staff and have them hand dry your car. And way too crowded for the size of the car wash.Follow up 2022;. Things have gotten much better since my original review. The new crew seems to be much more interested in doing a good job and the facilities have been upgraded. Prices are reasonable if you get and use the monthly subscription. If you don't, it's a little bit expensive.
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July 2023 by james richards
Took my truck and bought the 2nd best car. I asked if it doesnt get all clean if I could run it through again and she responded yes. So when I pulled up after the wash, a difference girl said No. I could pay for a extra for hand wash . So I don't think I will ever come back to this car wash again. I did tried to call to talk to a manager but had no luck. I would recommend going else where since they don't value your business. PLUS ....The girl was rude too.
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June 2023 by Colton Davis
From all of the automatic car wash places I've tried, I always come back to this one because it is simply the best. There was even a time that the wash didn't clean all the dirt off my car and they had me go back through with no extra charge! Not to mention they dont have sky high prices. Definitely one of the best around!
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June 2023 by Joelle Fralick
My car was covered in bugs and was absolutely disgusting and the guy at the prewash station made sure he sprayed it down well and was very thorough! I was very impressed and my car looks great! I highly recommend this car wash!
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May 2023 by Mike Edwards
We like our little small town car wash. They used to be very inexpensive, not so much now. I believe their lowest plan, which is the one we use for both of our cars, is $17.99 per month per car. Not long ago it was only about $13 per month. And if I remember right, it started out at about $10 per month. So inflation is real, and it definitely hits home here. We have thought about canceling the membership many times, but in the end, it is nice to have a quick and convenient way to keep your vehicles clean.
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May 2023 by Dakota Bates
Awful experience. Terrible customer service. I was charged twice and the attendants didn’t know how to refund me. Told me to go speak with a supervisor but they were dealing with someone who’s car was damaged by the car wash. My guess is that I will need to dispute the charge with the bank since they asked me to write my name down and the last 4 of my card. I won’t come back and I regret giving them a try.
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April 2023 by Ashlynne Calvillo
Car wash was fine. I feel like even with them wiping the car off afterwards it’s always with a wet rag that just drags the wet around the car leaving it streaky.
