-
March 2024 by Authorized User
Banfield seems caring enough?HOWEVER, fine print is horrible. Our dog had to be put down ie internal hernia. We must continue to pay till "his contract runs out!" In addition our new dog would need his own contract while continuing to pay for our deseased dog contract in full $$$My details might be ? at this time, tho I know 2 smart caring adults were defeated.FEELS SO VERY CRAPPY @ THIS TIME
-
January 2024 by A Cado
Everyone told me not to go here, but I failed to listen shame on me, but you won’t fool me twice. If you’re looking for your dog to be another ticket for them to check off & move to the next animal this is your place!! (Still takes 7 hours of your dog sitting there before even getting seen) another piece of advice for the company, lady at the front desk you should maybe should look for another job that doesn’t involve dealing with people mourning their hurt/sad/sick pups, your tude doesn’t help the already added stress.If you’re gonna try to make as much money off one dog, maybe try to slow down and explain throughly what each thing is (without the attitude) and why it’s important.Do better, then maybe you’ll have better experiences with clients.
-
January 2024 by Rodney Bertone
Great people. They love animals and it shows.
-
December 2023 by Michelle Albair
I’m so disappointed with this place! I carry ‘insurance’ but can NEVER get my dog in when he needs to be seen. I get the ‘we can see him in 3 weeks’ I asked why I pay for insurance if I can never get my dog in and the Response I got from this place was ‘this isn’t insurance, it’s a wellness plan’ WHAT??? I had to take my dog to another vet to be put down! I called to try to get an appointment with the vet that knowns my dog and they were very insensitive. Offered no advice as to what I should do. In the process of trying to cancel my wellness plan for our puppy we got 2months ago!
-
December 2023 by Anterpreet Kaur
They are always very friendly and helpful. They take great care of my dog
-
December 2023 by Marissa Barela
I called to get my dog in for an ear infection and they said they could schedule her in 3 weeks. That’s a bit ridiculous, I can get into my doctor quicker. Why am I paying for insurance through banfield, just to have to wait almost a month to be seen.
-
November 2023 by Sabrina Brandenburg
Good loving place for your dogs medical the love your pets and your pets like them. Snoopy says thank you Banfield Sandy
-
November 2023 by Kyle Pugliese
Honestly don’t bother. I had one good experience followed by many bad and this location is a waste of time. They tell you you can pick up prescriptions, I drive 30 minutes then they tell me there’s no doctor and they can’t give me prefilled prescriptions. They flat out lied to me and told me it was ready to go on Friday. Saturday morning “we have no doctor and can’t give you your dogs medicine, try another location”
-
October 2023 by Troy Wilkinson
Seems to be short staffed or overbooked. 3 different times it takes forever to drop our dog off and picking him up is too long. Seems to be inline pricing-wise, so not more or less expensive than the market. They do upsell here, so the deal they offer will not be your final price you pay. Staff are very pleasant.
-
October 2023 by Kristen C
This place is so incompetent it is embarrassing. Our dog was scheduled for a spay (and has been scheduled for months they even called to confirm the appt on Monday even reminding us what we need for our girl)- they almost performed a hip dysplasia surgery on her because the “techs didn’t chart correctly”. Read that again, please. They almost performed a surgery on a 7 month old dog that it didn’t need. They are incompetent. Then they tell us we will have to wait another 4 months- we’ve had the appt since April! The manager could care less about this incident. No sincere apologies were given- no discipline. This whole incident has made me sick. To think of what could have happened to our dog? Please love your pets enough to take them somewhere else. DO NOT TRUST THESE IDIOTS WITH YOUR PET and if you do- I hope you have a good attorney. Ours has been contacted to help us get compensation. Ridiculous! So maddening and sickening!
-
October 2023 by Karoline Gregorian
This is the worst Banfield i have ever been to. The workers are rude and don’t care about their patients. They are always canceling my appointments and then not telling me and I get there and then they refuse to do the appointment even though I had scheduled it and NEVER canceled. It’s awful. I don’t recommend it.
-
August 2023 by Hailey Searcy
I took my dog in for a health certificate for travel and my dog seemed happy and well after his day at the hospital; however, communication between the front desk, nurses, and myself was not ideal. Would have appreciated being told before the appointment what documentation I would need to provide to complete the health exam. It was frustrating to be told in a call that they needed documents after I was already told by the front he was ready for pick-up and in transit!
-
June 2023 by Adam Kunz
Banfield Pet Hospital takes great care of our dog, and they are so pleasant to work with. They love their furry patients. ?
-
May 2023 by Independent Acts
Super helpful, answer all my million questions, super knowledgeable, went through financial options, gave me heads up for potential risks, patient, kind, funny. Good people.
-
April 2023 by Jessy Salas
I want to preface this with letting you know my friend is physically disabled and has to schedule in advance assistance driving and getting their cats in the crates. My friend had let this location know two weeks prior that they aren’t able to receive voicemails. Despite knowing this, when we arrived the girl at the front desk said they couldn’t see us. When we asked why she changed her story twice. First she said “the nurse went home” - it was 7:30am - then she said later “we told the nurse not to come in because you didn’t confirm” despite both cats names being on the “appointments for today board.”When I asked about the board she said “they put the names up last night for today.”She said there were not nurses available to take the appointment despite the difficulty my friend experiences getting the cats there.Not only will my friend be cancelling their membership, we will be taking the cats somewhere else. On top of being super rude and disrespectful, what if there was an emergency would they have nurses for that?We will be finding a vet that prioritizes the animals and compassion over policy.