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April 2024 by Philip Brown
Why is the Tooele branch temporarily closed and when will lobby open backup ?
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March 2024 by Jessica Eliason
Mountain America Credit Union is WONDERFUL in Midvale. Tooele though, this has been the absolute worst banking experience I've ever had and this has been consistent in my now two years at this branch. My most recent experience which was the straw that broke the camels back and caused me to close out several of my accounts and transfer my savings to a different bank was how absolutely AWEFUL the logic behind the fraud detection is. I was in a hurry one morning and needed just a couple hundred cash. I was in my truck with a trailer so figured I wouldn't try to torture everyone else trying to use the drive up ATM, I'd just park and go in. Well, they wouldn't let me make any withdrawals because all of a sudden they'd lost my marriage certificate which had been sent in (and everything updated and been working fine for over a year) and claimed they couldn't establish my identity so I'd need to drive home and get my marriage certificate so they could upload it. They told me that my debit cards and credit card would still work though. How that's less secure than me walking into a branch in person with ALL my cards and personal identification, I'll never understand. Anyway I was in somewhat of a hurry and on a tight timeline that morning so after being assured all my cards would still work, I put the truck with the trailer through the drive up ATM anyway. Bam... no withdrawals available. My debit card had suddenly been locked. I went back inside to see what was going on, they couldn't have cared less. How does THEM losing my marriage certificate and a year later me walking into a branch to do a small transaction trigger locking all my accounts? Everything on my end looked like for the past year my name had successfully been updated to my married name and all my accounts had been functional like this for a year. THEY make a mistake and give no craps about correcting it or acknowledging the impact?I made an appointment later to close several of my accounts. Again, they could not have cared less. They made several mistakes there, blatantly lied to me about several things but this is long enough so I'll stop here, just be warned. Take your business elsewhere. NOT to the Tooele branch of MACU.
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October 2023 by Abagail Sanchez
I recently lost my credit card wallet so I came into this branch with my paper ID and the girl with short black hair refused me service and demanded that I wait for my hard copy in the mail to go back because of “fraud reasons” and said there was nothing she could do. I’m not a problematic person so I walked out and went to the West Valley branch & they had no problem with my paper ID.
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September 2023 by Carrie Sly
To many tellers taking to long to conduct business. Stop talking so much. Idle conversation is great but keep it short.
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September 2023 by kadee Ferguson
sigh... sadly Mountain America just doesn't fulfill my banking needs. It isn't the staff; the tellers and staff are AWESOME, helpful, patient, and knowledgeable. My issues are with, mainly the website. It seems to be down more than it is available (I don't use app on my phone). It also seems to take a very long time for transactions to complete. The account numbers are screwy as well, if you want to pay a bill out of your account through the utilities website. I nearly had a late payment because of that, and I entered my account number exactly as on my statement, luckily I paid early enough to have time after my payment was rejected to figure it out and make payment on time. I am disappointed, but my son loves Mountain America, maybe it is just geared for younger folk!?
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September 2023 by zane Fuwell
Absolute garbage bank Me and my wife Have accounts here, and we have been cashing out our checks together here for a while now I showed up and all of a sudden on one of those days To try to cash out a check And they told me no, because I'm not on her account. I've been at this bank for a while and we've been able to do this for some time now and I now have to wait at the bank for over an hour just to talk to a manager to try to Get this problem fixed.It's the small things I swear to God. I had to go all the way to where my wife works And grab her card just to come back to the bank to get the money out of the ATM. I'm tired of the small things that this bank makes big issues out of And I never saw the manager even after waiting a whole hour. Very annoying, replace your management With people who are more competent.
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August 2023 by Lisa Relja
If I could give 0 stars I would. We have had a money market and savings for several years with Mountain America. I convinced my husband to move our business account and personal checking to MACU since I have had positive experiences there. My husband went to the bank on Saturday morning around 10 am to open a simple checking so that we could start moving funds. When he got there multiple associates were in the managers office laughing and having a great time while customers were waiting in the lobby. Finally a young lady came out to help customers. My husband told her that he just wanted to open a simple checking account. When she started talking to him about cds and money market accounts he said that right now he only wanted to open a checking account and that we already have a money market and savings account. Since I set up the accounts he couldnt remember if he was on them or not. She then asked how he didnt know if he was on the account or not, treating him like he was an idiot. When she started to give him attitude, he called me and had me listen in. I heard the associate repeatedly demand to know why he wasn't interested in the other things they had available. He told her again he only needed a simple checking, nothing else. She demanded again to know why. My husband then told her to quit rolling her eyes and being disrespectful. It was just a few minutes later that I heard another woman (my husband said it was the manager) came up to him, told him to take his paperwork and leave and don't come back. She didn't even bother to find out what was happening. I am so appalled and disappointed that anyone would treat anyone so shameful and disrespectful. I wouldn't have believed it if I hadn't heard the exchange myself. I had been talking up the bank to him and this is what he got. Shame on you! Those two individuals give the bank, the branch, and all of the kind, helpful associates there a bad name. I will certainly be in Monday first thing to close my accounts.Absolutely shameful!
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August 2023 by Barbara Mullins
They respected my “dumb questions “ and were very helpful. No matter who helped me. They are all great
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August 2023 by Jayden LaRocco
Kimberly was absolutely amazing I’m sitting here crying and she figured out a way to help me with my money and she was so willing to try everything to help me she is absolutely amazing I love the Tooele mountain America.
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July 2023 by Meghann Webb
The ATM isn’t working….again! 90% of the time I try to use it, it’s not fully functioning. Today the cash deposit & the receipts parts are down. I’m just going to start writing bad reviews, maybe it’ll get them to figure it out. It’s been over a year that this has been going on. I’ve talked to the tellers inside and each time they just say that they know it’s going on and they’re trying to fix it. Ummm, I’m pretty sure by now they just need a new one…seriously.Update: 6/30/23 The ATM is completely down. ? For a Friday night and needing to have cash, it’s really inconvenient!(Only been 3 months since the last review!)
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July 2023 by Julia Castruita
I have been a member of MACU for a little over 18 yrs and I have come across several associates from the branch and there is one particular associate from this branch that is in Tooele that deserves a great recognition her name is Joleen she has the best positive attitude that you could ask for she makes you feel welcomed and helps you as much as possible. Its the way she directs her self that makes her more than a 5 star great job Joleen your the best.
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July 2023 by Salvibabiie
My husband came to cash a check didn’t notice his id was expired the teller told him they couldn’t cash his check. So we went to the DMV to get his Id renewed came back to cash his check with the new Id then she tells him do you have the expired id to match the renew id when at the dmv they keep the old Id since it was expired and was no good anymore then she tells him I’m sorry I can’t cash your check because you don’t have your expired ID why would they want the ID that is expired when at 1st she said they couldn’t use the ID because it was expired and now she wants it. It doesn’t make sense we really felt it was because he’s Hispanic she didn’t believe him. The DMV give you a paper ID until you get the new one in the mail with a scanning bar etc we are really disappointed in the treatment we received today made us waste our time and the teller that help him out was the one in the drive thru
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May 2023 by Mardi Munn
Extremely slow customer service. Only two tellers working the windows but lots of people behind the counters. Time to prioritize customer service.
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April 2023 by Joelle Raya
I absolutely love this bank but this branch is terrible. The customer service is awful. The lady who was helping us was very snippy and rude I’m pretty sure her name is rebekah.
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March 2023 by Martin Beckstead
The employees from tellers to loan officers are friendly and helpful.I never leave there with any sort of nad feelings.they treat you like family.
