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November 2023 by C M R
Took our car in twice first time for some recall when we got the car back it started flashing codes took the car back and then they said they didn't do the recall now the car would shut off randomly and turn signal would come on when the brakes are on .Jordan in service is the most ignorant individual I've ever had the displeasure of meeting. He started telling us about all his personal issues in life and nothing related to our car basically said there nothing he could do . We decided the next day to take our car to another dealership and they quickly took care of the problem. Tooele ford charged us 160 bucks I feel like we should get a refund for our inconvenience. Our car is only 3 years old and they have left us out in the cold basically I will shop elsewhere from now on.
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November 2023 by Jamie Tolman
Waited almost 3 hours for an oil change and air filters to be completed. Was quoted $15 dollars for each air filtter. My bill came out to 225? They ended up charging me about $30 per each filter and almost $80 dollars in coolant ( they didn't even ask about the coolant they just filled it, I would have absolutely said no to this). When the advisor came out to explain everything he briefly went over the air filtters and said the coolant needs to be topped of so we will go ahead and take care of that nothing about an $80 dollar charge. There online oil change information says they will top of all fluids no where does it say that excludes coolant. Called to talk to a manager the phone just rang and rang. Finally got ahold of the front desk and they said they will pass this along to the service manager. I'm beyond up set.
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September 2023 by kelly cox
The salesman Joshua was very fair and honest! It was the most pleasurable experience I've ever had buying a truck and I bought a lot of trucks!
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September 2023 by Nunia Falepapalangi
While visiting from Texas, our truck started having issues. I took it into the service department where I was helped by Jordan. He was awesome and more than happy to answer all my questions. Thank you again Jordan!
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September 2023 by Bonnie Maciel
Tooele,utah Johnny was great he keeper me informed on everything for the 3 months they had my car. Even when it seemed like one thing after another keep going wrong he was great about it all and worked with me with price and even getting me a loaner car for about a week thanks again Johnny you get a 10 out of 10 from me
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September 2023 by Amy Sheppard
Laila Isaac was my saleswoman I couldn’t of asked for a better person to work with. My husband and I came in to get a vehicle for him. As we were finishing the deal with him I noticed the cutest Bronco Heritage on the lot. I couldn’t pass it up. Laila had no problem working with me and seeing what we could get for my trade in. The manager Nathan was willing to give me a number that was acceptable for my trade in and I didn’t even have that vehicle on the lot with us at the moment. I have bought many cars in my lifetime and I have never experienced such and excellent friendly, professional, welcoming environment in a car dealership in my life this place is above and beyond stellar customer service. Laila gave me a complete walk around of all the feature of my new Bronco not only once but twice once when I was considering it and again when I bought it and said if I have any questions just to come see her she is happy to help. She helped me get the app on my phone showed me how to work it, I left there not having one question. She went above and beyond if I ever buy another car I will go to her and I will send everyone I know to her if they are looking to buy not only to her but this dealership specifically. Matt in finance was super nice and it was a quick process he was even able to get our first payment pushed out ninety day which was another mind blowing deal. Plus the dealership offers lifetime power train warranty on the vehicles this is huge!!! Their warranty packages area incredible so I got the lifetime warranty package they offer so my Bronco is covered under warranty for the lifetime that I own the vehicle that is unheard of. I am telling you if your looking for a car go here see Laila she will treat you right the dealership will treat you right if local or if your not it’s worth it!
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September 2023 by Austin Tiller
Matt, Zach and D’Angelo are all top notch. I pulled the trigger on a vehicle thinking it would be the right car but after a restless night, I realized the car wasn’t right for me. They were completely sympathetic and allowed me to utilize the 7 day guarantee. I am so glad they did and I will refer anyone to this dealership going forward. Prices are fair and there is no pressure.
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September 2023 by Beth Young
We have bought 3 previously owned vehicles at Tooele motor company and they go above and beyond when it comes to service and no hassle. Then when I was in their service department to have something done on my new vehicle they continued to surpass expectations. No need to drive into salt lake if you're looking for honest and customer centered car dealership we have it here at Tooele motor company.
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August 2023 by Janica Jackson-English
I had an amazing experience ordering parts and scheduling service for my vehicle. Everyone was so friendly and helpful. I got in right away for one service and scheduled the next day and arrived early and I was done in no time at all. The technicians even walked me through what was done and made sure I was satisfied. Great service overall with everyone involved.
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July 2023 by Craig Stulce
Had a great experience working with the team at Tooele Ford. Drove from SLC to buy the vehicle--was glad I did.
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July 2023 by John Grant
This place is getting to be a joke. I made an appointment for an oil change, got there 10 minutes early an hour after my appointment time my truck had still not moved. Why make appointments if you can't get it done at the designated appointment time?My wife took some keys in to get copies made and programmed for her work. An hour later, 3 out of the 4 keys don't work, including some original keys that were brought in. 3 hours later they finally did a full reset and all the keys are working.Needless to say, we will not go there for anything.
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June 2023 by Jeremy Colby
The service team took great care of me. I showed up a day early for my appointment and they were willing to work with me to get the job done. Excellent service
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June 2023 by BJ Fabrizio
I always take my Escape to Tooele Ford for oil changes. They are very easy to schedule and are very efficient. I never have to wait long.
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May 2023 by Johnny Johnson
Dealer was great to work with, no pressure, free lifetime warrenty on drive train, let's you get your own finance without jacking the price up. sold truck to me $1,500 under MSRP, no other dealer would touch this offer. I am happy with Toole Ford, you will be too!!
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April 2023 by Johnathon Fullmer
I had a bad cooling fan. It took a little bit to get the part as my car is a bit older and it's a part you wouldn't expect them to have on hand. Vehicle was well taken care of and the team is friendly and nice. I can't speak for their other service teams but the Ford team is fantastic. If you live in the Tooele area and need car service I'd recommend them.