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December 2023 by Tera Peay
Very friendly service and helpful. Last time we were in the bill was quite high. I asked for a discount to reduce price and they found it. I’m very pleased with the price drop. Thank you so much for your help ?
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November 2023 by P Rack
If I could give a half star I would.. friendly but they have no clue what they are doing!! Took 4 times to fix a freaking power steering pump and they still couldnt do it so I had to take it to a real mechanic!! After paying them probably over 2 grand as they guessed what the problem was. First the pump.. next the rackn pinnnion.. then the motor mount.. no idea what they would of said this last time it went out after they "fixed" it.
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September 2023 by Sherry Eddy
The guys at the shop are awesome there fixed my transmission. I was looking at having to buy a new one. They saved the day and fixed what was wrong. Thank you Kenny and I'm sorry I think the other guy's name was Joel ?. Thank you guys! I would recommend them to anyone.Service: Transmission
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August 2023 by Hannah Engell
If I could give these guys ten stars I would!My truck broke down in Tooele on my way to deliver an RV from Indiana to California. I tried about ten shops and nobody would help me. When I called Royal I was met with warmth and told to bring it right in and they would take a look at it. The repairs ended up being pretty major but Joel and his guys did not rest until everything was fixed. Being a woman who travels alone, finding a place that treated me with respect and didn’t try to take advantage of me was so refreshing. They went above and beyond to make sure I was safe and taken care of. I even received a phone call after I had gotten back on the road to make sure my truck was doing ok and that I was ok. Thank y’all again for everything you did to get me back on the road!
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June 2023 by James Gardiner
Not bad to work with. Prices are average.
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April 2023 by Sarah W.
If i could give them zero stars i would. If you dont know mechanics i wouldnt trust them to tell you whats actually wrong with it. I took my 1993 F150 to royal a few months ago to have them do my brakes because I didn't have time to do it myself as i am an otr trucker. Upon getting my truck back I discovered that they had not reinstalled the retaining ring for my four-wheel drive hub.I took my truck back to them to have them fix their mistake.A few weeks later they told me there is another issue with my truck.Which they were not wrong about however they try to tell me they had found a brand new steering column which is not made for my truck anymore. I know mechanics. When I pointed this out to them they changed their story and said it was a refurbished one for a $1000 which I had done research on and knew pricing of it.I proceeded to tell them to leave my truck alone and I would have a tow truck come retrieve it.They couldn't tell me what the issue was at all and kept ignoring my calls I had to private my number to get them to answer my calls. They had my truck for over 3 weeks.I get to my truck and discover that the part that was broken was an hour fix and only $40 at autozone!Do not trust them to be honest with what is wrong with your vehicle.
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March 2023 by Rebecca Phillips
I just had to share the wonderful experience I had with Royal this week. After the big snow storm I noticed something was dragging under my vehicle. I called and they said if I could drop it off ASAP, they would try and work it in. I am an absolute idiot and got stuck in the snow trying to make it to their front lot. I was close but very very stuck. I was met with cheerful “Don’t even worry! We’ll get you out!”I felt very appreciated as a customer and that I truly was in good hands. I was able to pick it up the next morning and the price was very reasonable. I am also sure it would have been done sooner if it hadn’t taken them TWO hours to get it unstuck! HIGHLY recommend these guys! They’re exactly what I’ve been looking for in an auto shop!
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February 2023 by Dianne Bey
Joel is the best! They treat you very well. Service is efficient and trustworthy!!
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January 2023 by J V.
It is always hard to find a mechanic you can trust and I took a leap of faith with this company. It was worth it. I swear by if I can do it on my own I will but time and tools was something I did not have for a particular job. These guys gave me a reasonable quote after diagnosing a problem I knew I had but was not positive what side of engine it was. They sent me a invoice, a tracker so I could see real time when it got worked on and who put it in work. I had purchased my parts before taking so it was just labor time and for my job(exhaust manifold) from the start date to completion was reasonable. Again I am someone who hates anyone touching my car I rather do it myself but if your in a position where you need it done but just don't have the time this place is an option. I can only speak for myself and this one job but if needed I would take my car to them and not worry about being man handled. Fast and cheap is not good, good and fast is not the cheapest, cheap and good is slow and very fast and good is very expensive. Have reasonable expectations. You get what you pay for. Be smart have a grown up conversation. A big flaw is people don't say what they have expectation on and what they need. Sure a shop might get you same day or a week later but all that needs to be discussed up front and your price might reflect that also. I don't write reviews but I sure as s... read them. That's the reason I left one for the next person searching this company. Again I can only speak for myself but for me they did good work at a price that worked for me in the time I needed it done. They started when they said they will and called me the day it was done. I had one question mid job they answered it and finished up no hiccups . Good people at the time of my job being done.
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January 2023 by JanaLee Moses
My car put itself in cripple mode and said it was overheating even after sitting in the freezing winter weather overnight. I refilled the coolant, but the code wouldn't clear, so I took it to another shop, who told me I needed a new short block and charged me nearly $200 for the diagnostic.I then took it to Royal. They cleared the codes, checked the engine to see if coolant was anywhere it shouldn't be, and then test drove it. Everything was fine. No new engine needed. They didn't even charge me!Love this place! It wasn't my first time using them and certainly won't be my last!
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January 2023 by Rob W.
I recently had my father's 1966 Mustang repaired at Royal Auto and I couldn't be happier with the work they did. From the moment I walked in the door, the staff at Royal Auto were friendly, professional, and knowledgeable. They took the time to thoroughly evaluate my father's car, explaining the issues and the necessary repairs in detail. The repair work itself was top-notch, with everything done to the highest standards. The end result was a car that looked and ran better than it ever had before in it's past 35 years in my family. I would give Royal Auto a solid five stars and highly recommend them to anyone in need of auto repair services. Mark and team truly went above and beyond to make sure my father's Mustang was in top condition and ready for daily driving.
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December 2022 by Karly Holley
I had the most amazing experience with Royal Auto! I unfortunately bought a rebuilt restored car and have had so many issues with it. I have been going to the dealership to replace parts and had been having the worst time and it was insanely expensive. Royal auto was able to fit my car in their schedule the same day, they were fast to fix and super friendly! I would highly recommend them to anyone!Service: Auto maintenance
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November 2022 by David Drorbaugh
Took my vehicle I. To troubleshoot a "mysterious noise.". Was expecting the usual sad, expensive surprise.I was floored when they told me it was just an exhaust system rattle and charged me less than an hour's total shop labor for the fix.While their communication was a bit slow, it was more than made up for by not being taken for a ride to the cleaner's. I'll be back for future needs. Thanks.
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November 2022 by Miranda Smith
I needed a tire patched and they fit me in same day and had great customer service! I definitely recommend.
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September 2022 by J B.
My vehicle broke down going through the area and I was devastated...didn't know what to do or who to call. Eventually got a tow to a local shop who was unable to complete all the necessary repairs. Back to square one! I called everyone in the area, who was either too busy, short handed, or couldn't work me in for a week. It was now Friday afternoon, and I came across Rico at Royal Auto. Being late in the day, it was very probable the work couldn't be completed by the end of the day and wouldn't be able to be completed until Monday. But, they were willing to at least get started. Explaining my situation that I'm not from the area, and stranded in a hotel until my vehicle could be fixed...the gang at Royal Auto rallied! They lined up the tow from the other shop and had my vehicle back on the road by the end of the day! I can't say enough about Rico and all the folks at Royal Auto. They saw a person in distress and stepped up to get me back on the road. Don't hesitate to call Royal Auto!!
