-
April 2023 by Deven Ransom
We had two bad experiences. They had a leak. Water ended up all over everything. They told us they are not responsible for any damages from their leaky roof. Second experience. We had auto pay setup. The card expired. They contacted us to get the updated card. I gave them the new expiration date. later I went to access our unit and my gate code didn’t work. I called them to find out why it was not working. They never processed my payment and auctioned all our processions. We never received notice or a call from them. We had thousands of dollars of valuables stored. We had important documents and hard drives with all our family picture. I highly recommend not sorting your important valuables with them. We are so sad they auctioned items that we can never replace. All because they’re clerical error and failure to communicate.
-
August 2022 by Matthew Thompson
The lady that runs the storage units is very nice and she worked with us and the whole experience was great. We only needed to store our stuff for a couple months so that was fantastic. The only issue we had was water in our storage unit and they didn't want to do anything about it. It did not hurt any of our stuff. And the water was from the temperature change of the steel building it was like sweating.
-
April 2022 by William Kirsling
Terrible service. I can't believe how poorly the staff treats customers. I've had items stolen without any assistance from staff. Rv management is a joke - people park where they want and take over your assigned spot. The staff is little to no help.I asked if I could park in an open spot and get that assigned to me. I was told no and told to go somewhere I could not fit.The main manager is terrible to work with and is unreasonable.I've been asked to leave and cannot get back my full month's rent. I cannot see how this is legal and I wouldn't not recommend working with this company.
-
March 2022 by Brett Tobler
They are not great at keeping track of your payments so you have to stay on top of it with them. I would recommend paying by bill pay or check vs a credit card. The office seems to always be closed or they are away during business hours. Otherwise convenient location with good price to rent.
-
January 2022 by Deborah Farr
New management, still no better. I keep getting denied access month after month even though my autopay is current. I keep wasting gas money back and forth. There is no help after hours. I see the manager walk into the office, not answer my phone call or my message. No response on the call button. Yet, they can be seen through the window watching tv. During daylight hours, the gate is wide open for anyone to access. Snow is never plowed. Don’t use this business unless you want nothing but problems.
-
December 2020 by Douglas Walker
Great people, and so easy to work with.
-
November 2020 by Pamela Stuart
Stay far, far away! After we had issues with autopay not being charged even though we were enrolled and nothing was wrong with the card, we decided to get our classic car out of there. When I called to tell them I was ending my service, they claimed they didn't have internet to send me a confirmation. In 2020 they don't have internet?!? They claimed to be "out in the middle of nowhere" yet there are huge subdivisions right across the street and Beehive Broadband just down the road. When I went to pick up the confirmation notice in person, I instead got an aggressive lecture about how I obviously can't read (the contact). I told her they had no right to attempt to hold my things hostage and since I was paid through the end of the month to consider that my notice. I just cancelled my debit card associated with the storage unit to avoid continual, fraudulent charges!
-
November 2020 by Dave Roach
Check their parent company’s (Beehive Storage) Better Business Bureau rating if you have any questions. These folks have a long history of incompetence and borderline fraudulent practices.
-
November 2020 by Megan Newman
AWFUL PLACE!! DO NOT RENT A STORAGE UNIT! THEY WILL DUMP EVERYTHING YOU OWN WITH NO WARNING! THIS PLACE NEEDS SHUT DOWN!! THIS BUSINESS IS A JOKE!
-
November 2020 by Mark Stone
Do not get a storage in this place several problems with auto pay and they do not charge your auto pay and then come back and say you haven't paid which is a lie.go someone else they are criminals..they were exposed on ksl channel 5..
-
November 2020 by Thomas Pilkington
I would not trust this place with my stuff. It sounds like there are many issues, and blame for those issues is put back on the customer. At the end of the day, your stuff could end up being thrown away with no notification!!!STAY AWAY
-
November 2020 by Preston Andrew
Don’t trust these guys, they don’t care about their customers. Just look them up on Google, KSL did a report on them.
-
November 2020 by silver scout
How about you fix your auto pay system.... what a embarrassment
-
November 2020 by Jeff Rynearson
Terrible company that will take you for all you have stored with them.
-
September 2020 by michael jessop
I moved on the 20th and got charged for another month. Other than that all was well. Just gotta be aware they'll get you for everything they can. This is the only storage place I have ever had do this. An update. They charged me for another month a month and a half after I moved out. I have called them and they said they would refund me but I am yet to see the refund.
