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February 2024 by Hunter Cumming
Good customer service experience
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December 2023 by Tracy Griffin
Went on vacation and did a mail hold for 10 days. My mail was NOT delivered when it was supposed to be delivered! How difficult is to read a date to remember to deliver my mail??!! PATHETIC!!
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November 2023 by Brittany Johnson
Wow, I can’t even say I’m surprised by the horrible reviews on this place. Extremely rude and unprofessional people. I walked in today with my service animal, she was not in her vest for 2 reasons. 1- she just got back from the groomers and didn’t have it. 2- service dogs are not required to wear a vest. Many people aren’t educated on this, but it is not a requirement, nor is any identification. Even in federal buildings. ADA laws protect this. They protect people like me with disabilities from being interrogated. Now I can understand where the frustration lies when people lie about service dogs, which is why I’m normally respectful enough to have my dog vested even when I am not required to, Thankfully I had my card that states she is a service dog so I could show them, just to put their minds at ease. And incase you aren’t aware of the laws, I can be asked 2 questions by an Employee about my dog, which are (1) is your dog a service animal due to a disability and (2) what work or tasks has your dog been trained to do. That’s it. Again, Laws are in place to protect us from being judged or interrogated when we are just trying to live our lives as normally as we can. Moving on. I had a package delivered to the wrong address, I went in and asked for assistance. The guy, I’m not sure of his name, Hugh? Heith? Not sure. Started with an H. Asked me if this dog was a service dog, I told him yes. He looked over the counter and asked where her vest was, I politely explained exactly what I stated above. He still looked at me like I was lying. I then told him what her job was, and that it was protect me from ptsd attacks. He then chuckled and said “so, she’s a therapy dog? I said no, service dog. Let me just add here, ptsd is a real medical disorder and just because that might SEEM like something a companion dog would assist for, it’s not. She is a service dog. That’s not up for debate, or open for opinions. There is a difference between the two, and my dog has been trained as a SERVICE DOG and is protected under the ADA laws as such. After I tried to explain that to this man, he interrupted and YELLED at me in front of a bunch of other people and said THERE IS A SIGN ON THE DOOR. SERVICE ANIMALS ONLY. I told him to please research his laws before he gets in trouble. He proceeded to “help” me, and by that time he was so irritated that he literally told me “it says the package was delivered. So there’s nothing I can do for you.” As he threw his hands up in the air. I kindly asked (and at this point I’m in tears because I was so humiliated) what can be done since the package wasn’t delivered, he then treated me like I was lying and said “well our system says it is” … but it wasn’t. I asked him what I can do for a missing package and then he started to yell again and treat me like an idiot and say he can’t help me… I was treated differently and discriminated against after I had tried to protect myself and just explain the laws that protect me. I am in complete disbelief by the way I was treated by a federal worker. I will be taking further legal action. Stuff like this is exactly why these laws are in place. Question my dog? Fine. I get it. But treat me with disrespect and humiliate me because I had a service dog? Absolutely not.
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September 2023 by Dexter Webb
Frequent shipper. Always friendly and professional at this USPS.
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August 2023 by Jeffery Baugh
Frequent shipper. Always friendly and professional at this USPS.
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March 2023 by Rebecca F.
I'm a Semi-Regular for a couple years now. I used to walk over as a tiny 12-year old and they would explain to me the different ways I could mail things to my grandma. Now that I've lived overseas, they're always very courteous to explain things and even show me loopholes so I can get the same results with lower prices. For example, I brought something in that was too light the other week. The woman recommended I put it in a plastic bag so it would have more weight, and they could use the same stamp I had already applied to the envelope. I recommend this post office and am always grateful for their patience.
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February 2023 by Nicholas WORRELL
I can deal with them loosing a package now and again but I can't deal with angry employees. The same employee has fussed me out twice. The first time was because I asked why I was getting charged more at her register. It was only a few cents but I only meant the calibration might have been off and she went off on me about all she's done for me like she wasn't getting paid to help me. The second time I saw her a couple days later she flipped out on me again and informed me that her and the rest of her colleagues think I have a bad attitude... asked me to "GO!" And then went to the back slamming other customers packages. For the record the only time I've been direct with that office is when they lost my packages multiple times. The last one I lost over $350 but that doesn't bother me as bad negative Nancy behind the desk telling me what a burden I am. It's to the point I feel like I need to change post offices for a peace of mind because I have to do business dealing with these people everyday.
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February 2023 by Cheryl Uzzel
Dedicated, friendly and helpful staff. Any company is only as good as its representatives and they are ALL five star. Delivery and inside staff are great.
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December 2022 by Mike B.
Surprisingly bad customer service and distain for anyone who walks in the door. I feel bad for the people of Tooele who have no better option.
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October 2022 by Jayne K.
I was serviced by the most racist woman I've encountered yet since I moved here 1.5 years ago.She had the hardest time helping an intelligent and articulate black man who would not accept poor service from her.I hope she will recover.
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September 2022 by Brent Calton
Just had some mail delivered to me from someone I don't even know that does not work for the post office and have not gotten any mail in 5 days , and that mail belongs to someone else , what a joke! Delivered my debit card to the wrong address and still haven't received it
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August 2022 by Adan
Great team working here, have had no issues with packages getting miss scanned even when dropping off in bulk.
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August 2022 by Señior Joel
This place keeps delivering packages to my old address and the people that live there are extremely rude
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July 2022 by Jamie Busico
Fast service yesterday as we were returning an item that came to our house broken!!
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June 2022 by UnhappyMeal 567
Great phone service, the guy fixed our mail-forwarding issue very fast and was friendly.