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February 2024 by Heather Cambilargiu
I would never recommend V Auto Care to anyone! I took my grandfathers minivan to them to have the water pump replaced end of Nov 2022. 1 month later it’s started making the loud urrurrurr sound it makes when the pump is about to go out. I took it back to them, dropped it off the night before bc I work at 4am in SLC and the thing broke down right in the parking lot!! So they replaced the pump again under warranty but they never fixed the leak it had. I am no mechanic but I did say when I First went there that I was told it needs a new water pump And it’s leaking!!! So, if replacing the water pump only, does not fix the leak, then technically It Is Not Fixed!! I picked it up when they said it was ready. I had no reason to believe that it was Not Fixed. It drove ok. But wouldn’t you know it, it still leaked and soon later it started making that same urrurrurr sound before it goes out. OMG, what do I have to do to get this fixed? I decided to try to have someone else fix it but that did not work out! So when I drove it, once a week, each time I had to fill it with PSF! Was I going to go back a 3rd time?? Well, since I worked 2 jobs all of 2023 and took in my disabled mother, it slipped my mind BC I literally had no days off for more than 6 months. I did not realize the warrant was only 1 yr & it was barely up. The 2nd pump went out in 01/23. So the 1st pump lasted about a month, the 2nd pump only lasted 13 months. I went back in there last Friday to let them know the pump is going out again and I calmly asked, “Are you using used parts? Why do they only last 1 year? And that’s when the the arguing started, She blew up at me, then the mechanic/owner came out and they were both blasting questions at me one after another! Hounding me, why didn’t you do this and that! They both verbally attacked me, I couldn’t even remember what I wanted to say. I was in such shock! I did not feel comfortable leaving it with them after being treated so horribly especially by the owner. He said to me, you are so ridiculous, you don’t make any sense! so they asked us to leave. And that was that! Now I’m spreading to word how horrible they are.
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February 2024 by Colton Jones
I couldn’t recommend V auto enough, great on price and got me an appointment very quickly , if you need a mechanic in tooele go to V auto
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February 2024 by Heather Cambilargiu
Small-time shop; dogs and toddlers running around the front office. I guess that's to be expected in a hick town like Tooele. Run fast from these guys. If you encounter a problem, expect attitude. The owner/mechanic will come out, join in & pound you down! You will get bullied! So much so, that you won't even remember what your point was. Then his grand exit is a personal attack like " You are so ridiculous, you don't even make any sense". How am I supposed to know what exactly was done? The notes are on your computer, NOT on my receipt! I wasn't back there with you when it was worked on and nothing much was said to me. In fact, the van broke down about 4 weeks later. They fixed it only halfway. I never wanted to go back to them but I got desperate. I wanted it fixed properly like it should have been in the first place!! I didn't realize the warranty was only 12 months and it was just weeks past. Yes, weeks, not years like you kept saying! The end of Nov 22 was the first visit. Sometime mid-Jan 2023 was the second time it got fixed. And now we are at the beginning of Feb 24. Don't worry, you will never have to deal with me again bc I am outa this hick town!
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February 2024 by Robert Rice
I discovered V and have had several repairs now. The price is always fair and usually less then other shops and the repairs are very competent and they advise of incompetent repairs they see.I highly recommend this shop.
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December 2023 by Cheryl Gibson
Quick and friendly Service. They immediately diagnosed and fixed the problem. I would highly recommend V Auto for any auto repair service.
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December 2023 by Joseph
They aren't out to just get your money here you can tell they enjoy what they do and are good at it. I can see why this automotive business has grown so fast. They did excellent work on my vehicle and from here on out I'm sticking with v auto for any necessary mechanic work especially for foreign vehicles. Corey and his team impressed me with their integrity and the customer service was great. They were patient and service was phenomenal.
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December 2023 by Jesse Hutchison
Prices are fair. And Cory is awesome. He stands behind his work. Very easy to work with.
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December 2023 by Darwin Devore
It was my first time there and the customer service was amazing i would recommend them to everyone and my family members. His is reliable as costs and work. They are very nice people. So I recommend them to anyone who needs automatic.
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December 2023 by Mark Underwood
I would definitely recommend V AutoThis is the second time I took my Explorer to V Auto. I called around and every other mechanic shop were booked out about 2 weeks. I called V Auto and they said bring it right end. I had the water pump and serpentine belt replaced and was ready the next day. This time I took it in with the heat being intermittent. I wasn’t sure what the problem was and they figured it out and I had my vehicle back within 4 hours. The price was a lot less than I expected. They also flushed the heater core and topped off the antifreeze without being charged. Cory was great and I would definitely recommend V Auto!
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November 2023 by Justin Badger
Need my front brakes and rotors done, They were fast and very communicative through it. It is very reliably priced, even with one caliber needing replaced. Will definitely use them again.
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November 2023 by Krystal Lynn
I do not recommend working with V auto care. They had my family members car for over 6 months with no communication unless it was initiated from the customer side. They never had an answer and when they were wrong in their answer to fix the car they immediately resulted to the owner yelling over the phone to come down to the shop so they could beat them up. They informed that they had 40 cars on the lot which they were working which would make sense why after 6 months they rushed to a diagnosis that didn’t fix the car, had to bring the car back, get charged again to fix the original wrong diagnosis, and then ultimately said the motor had to be rebuilt and could not be done there and would have to be sent elsewhere. Very unprofessional, no customer service, lack of care or concern for the customer would make this a place I would definitely not recommend.
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September 2023 by Ben Gibson
Want to give a shout out to Cory Bird @ V-Auto Care. I took a VW Passat to the Dealership to have the struts replaced. The struts had manufacturer defects, but the dealership tried to claim there was nothing wrong. I took the car to V-Auto Care for a second opinion. Cory dropped what he was doing to take a look at it. He immediately identified the problem. I was able to take the car back to the dealership, with pictures, and convince them that the struts were faulty. Cory was professional, helpful, and knowledgeable. I would highly recommend them for any auto care services.
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August 2023 by XeCuTi0nr X
This is the worst place to ever bring your car i had a diagnosis from them and they said the engine noise was the water pump i paid them 1300 to fix it but they didnt fix it at all! They misdiagnosed my car saying the loud noise was the water pump they replaced it and drove it out hearing the loud noise still and charged me ..i brought it back lettin them know they didnt fix the problem they said it was..in conclusion my wife went to ask about it and they became short and rude sayin to take the car elsewhere complaining about being understaffed and over worked terrible costumer service calling my wife names as she was leaving the premises very very unprofessional
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August 2023 by Radhe Shyama
V Auto Care Tooele replaced my window regulator. No diagnostic test charge. Excellent! Will replace my valve cover gasket as well
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June 2023 by jeff petersen
So I took my truck there because it has a hard time starting and staying started, I called them they said they would look at it. They replaced a part. Turns out was not the problem. They had my truck for almost 2 weeks trying to find the problem. Cory the mechanic calls me and tells me he thinks it might have something to do with my timing, and for how old my truck is and all the miles it has on it he would not recommend me putting alot of money into it he didn't feel it would be worth it. U might be thinking if they didn't fix the truck why 4 stars. Well I appreciate his honesty. He very well could have told me it might be worth checking out but he was honest and I appreciate that. Unfortunately the outcome was not what I was hoping for but the next time I need a vehicle serviced V auto will be my first call.
