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October 2023 by Vicky P.
OK I live across the street from the back of Walmart and they're doing construction and they do it all night and day digging concrete up !!! Trucks loud bright lights way past midnight nice Walmart Way to go. I work in the morning not happy.
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December 2021 by Alix G.
Time and time again I have used the Walmart pick up which is most convenient for my family and I but I am not happy with the experience we have had there especially with the employees. They are not careful with the groceries, they are not punctual and they do not keep organized. There have been at least 4 to 5 times where I have waited in my spot after checking in for about 30 minutes and that's absolutely ridiculous. They say that it's because the app doesn't show that I checked in or some thing. Who knows but I believe it's unacceptable especially when you see a car sitting there for so long. I know I'm not the only one that heavily relies on Walmart Pickup and I hope that they can get it together soon or they will be losing customers. Not to mention they use an insane amount of grocery bags for the smallest items.
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June 2021 by Moriah N.
This is a great (busy) location. Staff is friendly and helpful, though they could use more people for basically every shift. Product is constantly on pallets out in the aisles making it difficult to navigate, and things are very often out of stock but found later on a pallet waiting to be put away (you can see customers just pulling things off pallets in this case) Overall they are doing great with what they have, just wish they had more employees to get product onto shelves and out of the way. I have tried curbside pickup only once and I won't recommend that to anyone, it might've been just the day I tried it, but was much more difficult than just shopping myself.
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April 2021 by Meggie B.
I had issues with a coupon scanning at the self checkout. I went to customer service . A customer service representative accused me of stealing the product. I provided the receipt. I'm an honest person and don't appreciate the treatment I received.
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March 2021 by Tom H.
Nothing is priced properly ask store staff if they can scan to see how much items are either none have scanners or they are dead. Shitty customer service if they didn't monopolies out in tooele would never shop there
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November 2020 by Veronica L.
It doesn't matter what time you go shopping it's always busy and half the shelves are empty. The employees that do the shopping for ppl that can't come in are RUDE. They leave the carts in the way and have no problem pushing you out of the way. Walmart really needs to figure out a better system.
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November 2020 by Deda W.
I ordered a TV on their Black Friday add. The ONN 50'. It was being delivered by FedEX and some idiot decided to put this TV in the back seat of a car. The girl couldn't even get it out. I contacted Walmart and they REFUSED to replace the TV!!!!
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October 2020 by Katy J.
I feel like most people who review Walmart it's cause they need to vent about a poor experience, but I have only had good experiences at this Walmart. The employees have always been kind and welcoming. I love seeing the same lady welcoming guests at the food entrance. She's always friendly. The other day my hubs and I were trying to find a butane torch and the employee we asked assistance from went way out of her way to figure out where it was and checked multiple areas. The only reason I'm not giving 5 stars is cause I have had a few problems with diapers and soy formula being out of stack multiple times. Huge necessity for me. But other than that. We love our local Walmart.
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July 2020 by Anna P.
Horrible!! I signed up for grocery delivery because I do not like going into the store because a lot of the employees are rude and the store is dirty. I placed my order for groceries and reserved a time for them to be delivered between 3pm and 4pm. Long story short, I called Walmart 5 times to try and figure out what was going on with my order and why my groceries had not been delivered yet. I just kept being put on hold. At 5:30 I was told my order was being loaded up and I'd get my groceries soon. They didn't come so I called again and was placed on hold for over half an hour. My groceries weren't delivered until 8pm. Horrible customer service and piss poor management!!!
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July 2020 by Tammy J.
I'd give them no star but.... Never again will this happen to me. So sad, I used to spend upwards of a thousand dollars a month at this store for groceries and home goods. They did a fabulous job. So when I needed to purchase a $900.00+ generator through Walmart.com and it could only be delivered to this location I thought great. They have always done a great job. WHAT happened? What a disorganized poorly managed store. When I came into the store to pick up the item I was asked after waiting patiently for 45 minutes to come back tomorrow, maybe if I lived 15 minutes away, but I live several hours away, my thought was seriously. After watching 5 employees walk by doing nothing and not noticing the few of us at the kiosk the young man attending the door counting customers finally asked if we needed help. I finally received my order but talk about an ordeal. I'm sadden by this. Hey night manager working yesterday and today....time to get your manager skills going. Pick up.
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April 2020 by Jeremy K.
Do NOT use the grocery pickup. My experience has been that they will take your money, tell you your order is ready for pickup. You will go, find no designated parking space, and be told to wait in another spot. 2 hours later you will be told that they have run out of time and will not be able to bring the groceries you paid for. They will then invite you to come back tomorrow. They will offer you nothing for wasting your two hours or the gas for the trip. The only redeeming moment was the nice lady who cancelled my order quickly and efficiently with no questions asked. You are certainly better off just shopping for your items yourself. I would even recommend shopping at another establishment to avoid the incredible incompetence that seems to have infested this one.
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March 2020 by Jayde K.
This is the absolute worse Walmart I have been to. The workers are rude and not helpful at all.The grocery pickup is over a hour long wait and they got my order wrong twice now and charged me for items I rejected. The store is over crowded and dirty.
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January 2020 by Dom S.
One of the dirtiest, unorganized Walmart's that I've been to... and to top it off, their employees are very rude and unhelpful. I definitely won't be coming back here with the lack of people skills these people have towards their customers.
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September 2019 by Tosha T.
Grocery Pick Up has only ever been an unpleasant experience at this location. Anytime I get amnesia and say "hey maybe it would be a good idea to try it again and somehow it will be better this time" and try it again; Bam, wrong! Coming at my appointed time, waiting for 20 min, letting them know I have to leave to get a kid then and come back and then waiting 30 min again so far and still nothing. It is now 3:10 for my 2:00-3:00 window and I've spent a total of 50 min sitting and waiting for still nothing so far. If I hadn't already wasted 70 min including the travel to and back a few times I would have left sooner. But in the middle of writing this I decided to finally let enough be enough and leave without the groceries and having lost an hr of my day I really needed to use on getting groceries. I'll never be using Tooele Walmart pick up ever again, it was the OPPOSITE of what it was meant for.
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August 2019 by Cheri U.
The vision center - My son had broken his glasses and we were from another state; Steve was very accommodating and patient with the other state having to fax over my sons information. After calling them three times to fax it again; he was still so nice and respectful to us. Both Steve and Brenden did an amazing job at helping us. The service was great and as soon as the needed information was received- they were quick about getting my sons glasses fixed and ready right there.. excellent customer service and very respectful. I would definitely come back.