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August 2023 by Theresa Dixon
Would not use them for custom cabinets. Got measurements wrong, design of doors wrong three times, color wrong and installed crown molding crooked and did not offer to install correctly. Avoid for custom work! Front office people are great and Cory was very helpful with flooring.
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August 2023 by Jeffrey Merrell
Thought I’d buy an appliance here instead of going to a store like Lowe’s, but that was a MISTAKE! The fridge I got was TERRIBLE, and when I tried to return it under warranty, I was told quite rudely they would not give me my money back because they would lose money on it. So much for supporting small business. Take your money to Lowe’s or Costco where a return and customer satisfaction is guaranteed!
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June 2023 by Linda Eaton
Jake just cleaned my carpets and they are beautifully cleaned!! He did an EXCELLENT job! Very professional!! Thank you so much! ?
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May 2023 by Kailee Kindig
Jacob was so friendly and amazing! My carpets look brand new and the price was a steal for the quality of their work! I won't be going anywhere else but Basin Appliance for all my carpet cleaning needs.
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March 2023 by Leo Thorsen
I run a mens recovery home in Roosevelt. We have many different needs to keep our program running smoothly. One very important need is our laundry equipment. We have had some challenges recently with faulty equipment and after calling basin appliance to come look at the problem we’re back in action. The fix was a simple but without hesitation the appliance guy fixed a couple other potential problems for the future. He was very speedy and took little time fixing our machine. When he let himself out you couldn’t even tell he had been there. Great work basin appliance repair guy.
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March 2023 by Debbie Kind
Alliance store itself was very professional and really tried to accommodate my needs, but they sent out a carpet installer subcontractor that was incredibly offensive and to some extent incompetent. Original work order was done for the house over a year ago. Same subcontractor. Carpet installation was good but he did not reinstall the tracks for the closet doors. I told him at the time not to worry about putting the doors back up as I was going to paint them first, but that had nothing to do with reinstalling the tracks that he had taken off in order to put in the new carpet in the closets, which was his responsibility. Now recently done with the painting, but also needed the carpet pad removed in one bedroom from a temporary cat problem needing a repair job, he again came out and I had to pay him twice concerning the door tracks he never put back before. Carpet repair was good. Charged $225 but half of it was paying double for the closets. He did a terrible job on one closet, stating that the house had settled and one closet door is now hanging down 1 1/2 inches instead of being even with the other one.. Looks just horrible. Stated he couldn't fix it and I would have to tear the trim off, repaint, and lower the trim, then reinstall it to solve the problem, yet in another room he easily made things even by putting a small piece of wood under the floor support to raise it up.Didn't have his own tools or wood, but I did. Put down whatever I had as possessions throughout the house, as if it was a sin to own anything, and told me I would have to get all of my "things" out of one of the closets, giving me much unnecessary trouble for 'having' them, so that he could also pull the carpet up in the closet in order to put a piece of wood under the carpet instead of on top of it under the track or it might 'hurt' the carpet when he screwed in the nails in the track! Same nails either way going through the carpet, whether there was a small piece of wood either under or over the carpet. Made me apologize for my house or anything that was in it the way I see it, including my garage stuff wise cracks. If you want to pay twice, have a half bad and a half good job done, and be left with no self esteem, then agree to let the subcontractor AG come to your house!
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January 2023 by Ray Herrera
The guys did a out standing job. I don’t remember the guys name but he came on his time off from work on a Saturday got my wash machine running.
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December 2022 by troy black
I've Bought alot of flooring and a few appliances. They have always been very helpful and professional. Carpet cleaning is the best in town imo.
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October 2022 by Shonnie Hernandez
We bought flooring from these guys. They were very accommodating, very professional, great customer service. I highly recommend working with these folks.
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September 2022 by Joe McKea
Awesome to work with! Flooring was installed really early on the project, but they came back multiple times welt our request to fix small items. They even cleaned main trackways in the floors because the carpet really got tracked down by contractors. I highly recommend Basin Appliance! Great customer service.
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August 2022 by Brent Taylor
We bought a speed queen dryer from them three years ago, best dryer purchase ever!! It holds more , drys faster and is quieter than my other dryer with never a days trouble. This week we bought a whirlpool dish washer. Better price than lowes and wow quite. My wife is in love with the third rack. The best part is every time I come in they remember who I am and have a lot of good advise. If they don’t know the answer to a question they will find out. I have always been treated fair. Will be buying from them again.
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July 2022 by Ally John
Professional, on time, and did a really good job on my carpet. I was very impressed. Thank you guys!
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May 2022 by Tish Dyphibane
Must visit first, last or between. You gotta come see for yourself. The customer service from the moment I walked in was top notch. I was a visitor in town doing a remodel and so glad I found this gem. Big box stores don’t have service and prices like this. If you’re in the market for appliances, flooring or countertops. Make this place a priority! I’ll be back for sure!
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April 2022 by steve stevenson
Called looking for a part for a washing machine and got some smarta$$ that told me usually people order things online now that's why they've gone that route. Right away that is the answer I was given. Guess my business won't go to a local company and I need new kitchen appliances soon. Well LOWES here we come.
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March 2022 by Lana Arthur
Basin Appliance moved Heaven and earth to help me meet a crazy deadline to close on our home. Not only did they adjust the scheduling and work long days but the floor installation which was very tricky was done maticulously and beautifully. By far one of the best contractors and businesses I have ever worked with.
