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March 2024 by Steven Perez
Customer service was great and I found what I needed.
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March 2024 by Kenny Kawcak
want to say, I give your Vernal Utah store a zero. Just Wow! Went into the store around 3 p.m. today. A younger male and female were at the front counter. NEVER NOTICED OR ACKNOWLEDGED THAT WE WERE EVEN IN THE STORE. We were shopping for purses which was near the front counter. The arrangement of purses was terrible. Had to take them all off the peg since they were all tangled up. Didn't find what we were shopping for. Next went to explore wrangler pants. With some difficulty I could not find what I was looking for. As we exited the store the two employees still had not acknowledged our presence. There was welcome to our store, no may I help you find anything, no thank you for shopping Boot Barn. And obviously they were not concerned if we had found what we were looking for. I don't plan to ever return to this location. It's a zero rating.
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February 2024 by Rae Moore
Easy to find
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December 2023 by Eric David Keller
Selection is terrible. I've been to a number of boot barns and this place felt like a 7-Eleven rather than a boot barn.
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October 2023 by Harley Chapman
This establishment is a joke. Zero customer service skills from young girls. They can't keep track of any digital record properly. Called me a liar. Then put up a front as though I falsified my purchases. EVEN THOUGH I ATTEMPTED TO SHOW MY CREDIT CARD STATEMENT!!!I would be very careful about what you purchase here...and never take any of their advice in boot fitment or return...refund... exchange...or warranty information.....many of these little girls working here have no clue what they are doing.
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October 2023 by Jody McConkie
Prices outrageous. Lazy young girls. They stand around acting like they don't know what to do. 0 customer services skills.
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April 2023 by Natosha Hansen
Employees were very helpful and nice.
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December 2022 by Delene Jaques
There is lots of stock and we'll made boots, clothing, and western wear.
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December 2022 by Jason Maxfield
Couldn't find any body to help me
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December 2022 by Shanna Goodrich
Little pricey but good stuff.
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May 2022 by Erik Helms
Great selection of work wear and friendly staff was helpful in finding the right pair of jeans
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April 2022 by Chubby Amigo
I was really impressed with Steven and Jen. Steven helped me in finding the correct size and fit in a hat I was looking for, Steven had awesome customer service and was very friendly. Steven called over Jen who was also very helpful, Jen offered to clean and reshape my current hat which I greatly appreciated. Thank you for the excellent service.
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February 2022 by Craig Carlson
They always have a great selection and a very courteous staff.
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September 2021 by Cheif Hackford
I bought a pair of boots never even tried them on once they were too small I left them in the bag placed away from public areas in my house I went to return them, after "further inspection" they had a "smoke odor" By 2 younger employees I was confused and wasn't allowed to get a new pair. I smelled them and I only smelt leather. I wasn't exactly impressed. Get your stuff together boot barn.
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June 2021 by Jaime Bravo
Went they today help me out Good people
