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January 2024 by Roty on the Road
Sunday morning, 1am, blown tire on my front drive axle. Not an ideal situation lol. Tyler had me lined out immediately. No charge for waking him for the phone quote. The after hours rate was competitive. He gave me options and executed the repair quickly and professionally later that morning and would have done right then and there, but luckily i had finished my shift when it happened. By noon, on the same day, I was ready to make money again for night shift like it never happened. You got my business for sure! Highly recommend!
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January 2024 by Kaycie Jones
It is absolutely ridiculous to make someone wait more than 2 hours for an oil change with zero communication. Two other people came in after my husband, waited, and both left. After which he had to wait another hour. If it's going to take that long they should let people know. He could have had me pick him up so at least he's not stuck there half of the afternoon. I've worked customer service for 15 years, ive seen it all. It blows my mind that they never even considered checking on him, or letting him know how much longer it would be.At no point did they even acknowledge he was there. To spite the fact they clearly saw him waiting. I get being busy, I really do. But to not even communicate with a customer who's sitting right in front of you, for TWO HOURS? Seriously?This place used to be great, but the treatment of customers has taken a noise dive the last year or so. And my husband is too nice to say anything, so I'm doing it.Get it together. Hire someone who has a single ounce of customer service skills. Cause the complete lack of it will destroy an otherwise good reputation and business. And this latest incident has me looking at other options for all our vehicle maintenance. Being that a single oil change took 2 and a half hours, and my husband didn't get so much as an apology for it.
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November 2023 by Lois Langehaug
Thank you for your help today!
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September 2023 by Richard Starnater
Best place to buy tires in vernal and a graet full service auto repair shop
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July 2023 by Julie Anderson
Tire Pros is amazing! We were on vacation and broke down in Vernal. They were swamped with repairs but still fit us in and did a wonderful job. We are so grateful to them for their help and professionalism. They are honest, professional and knowledgeable. Thank you so much, you saved our vacation!
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July 2023 by Mike
Very helpful, we needed to air up the truck rear tires because we had a heavy load. They were closed, but he told us where to go in town that had a real air line that would get us up to 75 psi.
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February 2023 by Lorraine Trujillo
Treated right, and the price wasn't to bad, and they do a good job
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January 2023 by Curtis M
I worked on a construction project near Vernal recently. These folks took care of my Ford on a regular basis (god bless Fords..). They were always helpful and friendly, and despite driving a Ford, it was sufficiently maintained by the staff at Tire Pros to avoid a roadside mechanical failure. That's a miracle! On several occasions, my radio reverted to the local National Public Radio Station after it was serviced. I mentioned it, and asked if they had some hardcore NPR fans on staff. From that point on, they turned the tables on me and accused me of being an avid NPR listener. It was always fun going in there. I drive a Ford, so it was almost a weekly event.
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January 2023 by Brett Mortensen
Fast professional service. Had a new tire mounted and balanced in less than 30 minutes.
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January 2023 by Nancy Tabet
VERY PROFESSIONAL MY ORDER ARRIVED QUICKLY THEY DID AN EXCELLENT JOB I HIGHLY RECOMMEND THEM
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September 2022 by Justin Bonnett
Have taken my truck here twice (flat fixed, checkup before 2,500 mi. roundtrip). In and out within an hour both times. Excellent, prompt work and service, at the right price.
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August 2022 by brian brinks
I’m watching them run around an out of towner. He blew his motor in his RV. Told him 3 weeks. He showed up 3 weeks later they hadn’t touched it. Nothing but excuses. The guy I gave it to got Covid. Oh we needed another part 1 more day. To oh we got the wrong engine it will be another week. I will actively inform the Uintah basin’s lovely community on every social media platform if they don’t make this right and quickly
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July 2022 by Travis Bradshaw
I brought my car in for steering problems. I asked the manager down there to assess all steering components, including rack and pinion, tie rods, sway bars and power steering pump. They then told my power steering pump was bad and charged me 75$ for a diagnosis. And wanted to charge 1,000$ to replace it.I wanted a second opinion and two separate mechanics diagnosed as bad rack and pinionWyatt then refuseda refundon diagnosisor admit they were wrong and proceededto try to tell my the rack amd pinion and power steering pump was the same part. Dont ever bring your vehiclehere for anythin!.
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June 2022 by T K.
They fixed our flat tire fast at 7AM!! Visiting Dinosaur National Monument in our electric car. Had a flat tire. They were opened at 7AM early. Professional service, small town courtesy that is missing in big cities. Thank you Tire Pros of Verbal
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June 2022 by Jay Kaufman
Always prompt and courteous did a good job. I will go back there again and again thank you all.
