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August 2023 by Cheryl Vieyra
Love this bank. Always have a good experience with them. I would refer them to family and friends.
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June 2023 by Sammy Antillon
walked in they treated me great was out of there between 25 minutes great help and friendly service thanks
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June 2023 by James E Lee
My experience is not good. MACU found it necessary to close my online banking because I had too many fraud cases in a year. Now this is no fault of mine so I can't figure why I am being punished. It's just like saying it is my fault I am a victim of fraud. Guilty until proving innocence. Overall, over the years I have had an excellent relationship with the folks.
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April 2023 by Beverly Swenson
Excellent customer service ! We have banked here for many years.
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January 2023 by Carrie Clark
We had an issue with being scammed. Mountain America Credit Union had it resolved with 24 hours.
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October 2022 by Manny Pascoal
Vanessa was so kind to help me make a withdrawal today when I desperately needed some cash. Thanks so much keep up the great service I have been banking with MACU for 27 years!
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April 2022 by David Wagner (Dave)
Stopped in to open an account, disappointed by the lack of attention given, not very busy and yet I had to wait while one loan officer was with someone else the other was sitting at his desk with no one to help.Finally I just walked out.I mentioned my experience to others in my family and they said they had similar experiences.Most Credit unions I have dealt with in the past are much friendlier than most banks and really have gone out of their way to serve my needs, I felt as though me business was unimportant to them.
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April 2022 by M M
The customer service I received from 3 different ppl I talked to today. (I wish I would have wrote their names down) were amazing. They seriously need acknowledged. My fault I was stressing a little bit and they were so sweet and helpful. I wish all cust reps were this nice and helpful. If I could give more stars I would. Thank u so much Maryann mcclure.
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August 2021 by Diana Hullinger
ATM is often out of order when I try to come here.
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July 2021 by Mauri Ruppe
Great customer service!Friendly staff!
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April 2021 by Sheryl Slaney
I placed an order with White Mountain Puzzles and realized I had ordered the wrong item. I immediately emailed them and told them my situation and asked if that ordered could be canceled. The next day I get notified my ordered had been canceled. I was so relieved, and the money was refunded back to my account.I placed an order late last week and the order is suppose to arrive tomorrow. That’s only 6 days turn around time. I am thoroughly impressed by their customer service and order department. Thank you.
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April 2021 by Jodi Songmow
They have never answered any of my phone calls. Maybe theyre better in person but if i expect to be helped over the phone i have to call a different city. Both mountain Americas here dont EVER answer the phone
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February 2021 by Clara Lopez
Excellent service always they help me with my financial needs great bank I recommend it!!
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January 2021 by gary stewart
I recently visited the West Vernal branch to open a checking account and transfer the balance of two credit cards from the Bank of America in California where I had lived my entire life. I sat down with Nikelle thinking this is all I would be doing. She was extremely knowledgeable and during the course of our conversation she began to review my financial situation with me. I transferred my current car loan over to them which cut my APR in half lowered my monthly payment and reduced the length of my loan! She consolidated my other monthly debts into a Signature loan which is now just the one lower payment. Nikelle did a great job and I strongly recommend Mountain America for your financial needs and planning.
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November 2020 by Anthony Miner
The service people are willing to work on your account and tell you and them are satisfied and they're willingness to help is outstanding I want to thank you
