Chartway Credit Union provides friendly and helpful service, even during construction. Staff are professional, polite, and attentive to customer needs. Customers appreciate the patience and clear communication they receive, especially when refinancing or handling day-to-day banking. The branch is known for great customer service, quick assistance, and a caring attitude. Many customers use online, video, and mobile banking but find the branch staff always ready to help with in-person banking needs. Overall, Chartway Credit Union offers a positive banking experience with helpful and courteous staff.
Even though there is construction going on in this branch, we were treated very courteously and taken care of in a timely manner. Great customer service!
February 2024
He The one who did it was very professional, very polite, and cared about what I could do to help myself what we were talking about
May 2023
Went into this branch to refinance my vehicle after seeing an offer in my online banking app. Alex was very patient w me and my many questions, and ultimately helped me choose the best refi option that cut my APR almost in half while also lowering my monthly payments. Thanks for your great customer service and communication!
