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July 2023 by Tyler S.
Just wow. I bought a washing machine from this location in October. The washing machine broke 6 weeks ago. I did all the right steps and contacted the company Whirlpool because it as a 1 year warranty. Whirlpool said they would look for a provider to fix it, but it would take 7 days. On the 7 day they called and said there was no provider to fix the washing machine because I live in a rural area, but that they would need 7 more days to look for a secondary provider. After waiting a total of 21 days I contacted whirlpool again. Was told that my claim was still "open" and that this was strange but a supervisor would call me. It's been another 5 days and the supervisor still as not called me.At this point I contacted the Home Depot store in Washington Utah where I bough the washing machine. My receipt clearly states that I have til October 1 2023 to return the washing machine. I asked to speak with the store manager after exhausting all avenues. The store manager said there was no way my receipt said that, and I asked if he said I was lieing. He then got an attitude, and then said he would look into the issue and give me a call back. This never happened. So now a blue collar family of 3 kids and a pregnant wife have been left without a washing machine for 6 weeks with no help from both the store and whirlpool. We have to drive 45 minutes to our parents house on the reservation just to do our laundry. I have easily spent over $10,000 at Home Depot in this one year. The lack of care or sympathy from these two company is something out of this world, and a company that claims to be for the working class.
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July 2023 by Shannon M.
To all women out there who are sent to Home Depot by the men in their lives. If you are like me, half the time, we are sent to pick something up that we have no idea what it is. Well, my husband sent me for a 3/8th's copper coupling. As I walked down the aisle a worker was walking in front of me and turned around to ask if I needed help. Pleasantly surprised I said yes and he helped me find the coupling. However, my husband sent me back to buy a 1" coupling. The 2nd trip was maddening at best. I walked to the same isle and an older gentleman worker was explaining to a couple that they needed to give the store 5 stars on their survey. I walked past thinking I could find it on my own since I knew where the copper couplings were now. I couldn't find them so I waited for the worker to notice me standing there, but he could care less and continued to shoot the breeze with the couple. I looked for another worker and couldn't find anyone. I waited for about 10 minutes when I finally interrupted his conversation to ask for help. I said, "I could use help finding a 1" copper coupling" he said "we don't have ANY copper couplings". I told him I just bought some 3/8 couplings. That's when he said, "well they weren't 1inch". Why did he say they didn't carry any copper couplings when they most certainly did. I bet he wouldn't have spoken to my husband that way. I left furious for the way I was talked down to and thought to myself, no wonder the guy has to beg for good survey results. My rating for the first worker would be a 5. Unfortunately it's employees like the second, condescending cocky guy that can ruin a company, especially for us women who just need a little help now and again.Recommendation for HD. Watch your employees and get rid of the ones who ignore customers, and reward those that go the extra mile and offer to help. You slackers know who you are and I'm sure HD does as well, but chooses to keep you on for some reason. My only regret was not asking for his name, but I will never go back to HD by myself unless I know exactly what I am looking for.
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October 2022 by Mandi Rose
A young man by the name of Trevor helped us pick out, and cut lumber for our home project. He is very knowledgeable, and was very polite. We were very pleased with our trip to Home Depot.
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December 2021 by Pheobe J.
2 out of 5 stars. id give it a 0, but that's not possible so i give you a 2. they had a great overweight dad section, i almost felt like i might find my own father who disappeared here 23 years ago. unfortunately, i did not which ultimately led to me take off a star. they had a terrible sprinkler section, they were all completely broken and i had to improvise with my mouth (i was the sprinkler in this scenario). They also have a disgraceful plant section, i have never been more disappointed by the gardening employees. the monstera leaves were so brown and crispy you could take it to chick fil a and eat it on their chicken sandwich and actually be satisfied. And the tropical collection? they were shipped dead. deadass. they stocked the garden section with dead plants. they actually need to go beg persephone to come back up here and teach them a thing or two and beg for mercy. goddamn.
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December 2021 by David S.
"The Military Discount applies 10% off the price of select in-stock purchases made by eligible participants. Eligible participants receive a $400 maximum annual discount which resets each calendar year." I think that's a sad time when HD puts a cap on a military discount in your stores. 10% discount but to a certain limit now? Come On Brandon! That made me switch to Lowes. Let me know when you guys lift your HD limit on veterans that served your freedom for 110%! To put a limit expense on a veteran after they served you 110% and now you are giving them a limit amount of 10% back only on $400 a year! Especially this 100% permanently disabled veteran on a VA disability fixed income. This is a slap in the face and a kick to the twins of all that served. Shame on you HD! If I ever was invited to re-enlist I would only give 10% of my effort on my first 400 days of service and then do nothing after that because that is how HD is treating their vets! David P
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July 2021 by Jay E.
Terrible service. They act like you don't exist. And I suspect it's because all customers are not valued here. Go to Lowe's instead.
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June 2021 by Denise Moyer
I applied for a PROJECT LOAN. I was approved for a significant amount. We recently pitches a home that needs a significant amount of work. My immediate need is for flooring. We need to move in ASAP and the flooring needs to go in before we move in. We went in to the store in person on Fathers Day to select the flooring and pay for the measure. I used my temporary project loan card. Took the store employees quite a bit of time to figure out how to use it successfully. Not a bi
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June 2021 by Linda A Darling
most of everything we needed was there
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May 2021 by Ange M.
This is the best service I have ever had at any Home Depot. Melody is the most helpful person ever. She really is a gem. I asked her lots of hard questions and she answered them Allan was soooo polite. What a treat. Give that girl a raise :-)
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March 2021 by Morgan H.
This is a very busy place. Sometimes it's better to come early morning or later in evening. I avoid Saturday altogether. Just way to many people with covid . They are pretty well stocked most of the time. As usual customer service is spotty. They do have some staff that are really helpful. Just trying to find them sometimes is hard to difficult. Prices can be good, but in today's world it's more about if they have what you want in stock. For the amount of volume they do this place is pretty amazing. I think when people review them they only focus on the negative issues. They do have them. But you should keep in mind this is a DIY place so do your homework and know what your looking for. If not have patience. You will need it.
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December 2020 by Joe March
You fail to enforce wearing a mask. It is inconsiderate, disrespectful and disgusting.
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October 2020 by Terry M.
Tried to buy a washer/dryer 8/20 they had none in stock & was told it would take 10 days to 3 months to get it in. We live over 2hrs away so when I got home I called the other HD across town & they were very helpful & placed my order over the phone. The appliances were to delivered to their store in 5 days. My husband picked them up, we've spent a total of 8 hrs driving to get them. We had purchased the cords/vent hose, etc. ($75) & discovered we didn't need them. Our neighbors are going to this store today so they were going to return them for us. I called & after being on hold for quite awhile I was told they will not take them because it was an online (phone) order & now we will have to drive another 4 hrs to go to the other store. ARG!!! We'll take our business elsewhere....LOWES!!!
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October 2020 by Nathan B.
Awful service, rude people. Happy to tell you they will price match only Lowe's or harbor freight because amazon is "cheap Chinese crap". Have they ever been in a harbor freight? The freight is from the harbor because it's literally Chinese crap. Also, will not even price match the Home Depot on sunset for some reason.... enjoy running yourselves out of business.
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October 2020 by Betty W.
Tuesday at 12:45 p.m. Review is for customer service not for products. If you need help you have a 50-50 chance of getting it. Returned 2 econo packages of LED bulbs. 3 staff members at Returns Desk. Waited for HELP down the bulb/lights aisle (LED vs incandescents). They never showed up.Now after finding all remaining items to checkout. Only 1, count'em register open to handle every kind of purchase from lumber, paint, decorations to my bulbs and household items. We were backed up 7 customers with social distancing. ALL SELF CHECKOUTS WERE OPEN.Where was this store manager to be oblivious to this bottleneck? Poor distribution of staff given it was the lunch hour (for some shoppers), there were plenty of orange vests in the store doing goodness knows what. The customer behind me said out of principle she won't use self check and allow store to save money on staff and NOT pass any savings on to customer. She said if wait was excessive she'd leave cart and items and walk out. My sentiments exactly! Hello MANAGEMENT!Last I checked Home Depot was in the service business. They need to up their game and put their customers first. Take a lesson from Costco.You could do better. Slouching doesn't look good on you.
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September 2020 by Dallas I.
If zero stars was available it would be selected. Absolutely horrible customer service I deal with Home Depot constantly for work in many areas, but this place is extremely rude and incompetent. Just wanted a receipt emailed to me. They could pull up the info and read it to me but could not email it to me said if I would just drive to the nearest Home Depot they could print it out to me. When I made the Oder they said the receipt would be emailed to me and verified my email. 2 weeks went by and nothing was emailed to me. Explained nearest Home Depot was 45 min from my house and the lady just kinda chuckled at me. In one week my company probably spent 10k in that store but no more stay away from Home Depot in Washington/St. George, UT.
