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November 2023 by Allen Wolfe
I just opened my account 7 months ago. I have accounts with 3 other credit unions. American first is the most difficult company to do business with I've had to deal with. Multiple times I've had to be "in person" to make a transactions. Other banks and credit unions are alot easier to deal with. As soon as my CD is done my money will be moved.
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November 2023 by Whitney Crawford
Leslie is amazing! I believe she is a loan officer. She explained everything so well and was so pleasant and kind. We love this branch. Thank you Leslie!
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November 2023 by Keaton Beal
Great experience with Leslie the loan officer. Asked her to help with a huge list of things and she was fantastic and patient and even answered the phone after the fact and answered mote questions I thought of. Thanks Leslie!
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October 2023 by Lindsay Rolph
Every employee that I have worked with at this branch has left my account in worse shape then when I arrived. DO NOT GO HERE if your time and sanity is important to you. They don't know how to do the most basic things correctly. I don't know if there was a big shift in personnel, or what happened, but it has been a nightmare trying to work with them. My accounts are still messed up after my fourth visit. I am not attempting a fifth.
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August 2023 by Rachel Trimm
I spent 20 minutes in line same as the guy in front of me to be told their card machine is down. COMMUNICATION is not a strong skill at this branch. They need to put a sign up or inform people waiting in a very long line. When I told the teller they should put a sign up, she said oh yeah we should. Seriously what is wrong with the Management at this location when they can't instruct their tellers or the Branch Manager themselves to hang up a simple sign or communicate with people in line. The line was to the door!
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January 2023 by Martha Lilia Soto Ceballos
This branch, is simply AMAZING!!!!Their management team (Alejandra Martinez Maya and Trina Culley) and team in general are on top of things. I feel they care about continuing doing business with me in a very genuine and honest manner. Kudos to them!!!
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January 2023 by Martha M.
This branch, is simply AMAZING!!!! Their management team (Alejandra Martinez Maya and Trina Culley) and team in general are on top of things. I feel they care about continuing doing business with me in a very genuine and honest manner. Kudos to them!!!
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December 2022 by Randall Carbine
Braxton and Daniel are straight up winners. W rizz and cool ! ??
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December 2022 by Grady
Honestly underwhelming service from this location with auto loans. Unlike dealers who use 5-8 data points when they buy or sell cars Americas first like many lenders only utilize one reference point for vehicle values (NADA) who is usually wrong and always showing lower than anyone else. In my case NADA showed nearly $18k below actual market value. On top of that, somehow they pulled my credit and showed nearly a 20 point lower score than any of the three other institutions I went to (all Experian) which made my APR jump nearly 5% over 2 points. thirdly, after calling again to double check why my score was so low i found out that i could send comps to their underwriters for the car in question and surprisingly never heard back. I would recommend finding somewhere else to do business.
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November 2022 by John DeKlerk
We've had nothing but great experiences with America First Credit Union and this branch. With an appointment, we get help immediately and they are always more than informative with the questions we ask. We've been trusting them with our accounts for over 11 years with zero complaints. We've had mortgages, loans, and sold cars through this branch. Keep up the good work.
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October 2022 by Brandon Colin
I’d give zero stars if I could. I try my best avoid this branch because they never help me properly, I am really tired of America First over all. The call center, the branch, and them making decisions on my account without consulting me first. Rowland was actually pretty cool but god help me everyone else was just getting me no where! They left me without a card for 3 days, they don’t care whether I have food or pay for my gas, I still have to wait until Monday to get a card. Didn’t give me a temporary, or try to go above and beyond and help by calling the call center that spoke with me. I will definitely be dropping America first as my bank holder. As of right now I have no money, no debit card and AFCU could care less.
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October 2022 by Lorraine Cuellar
I was approved for overdraft protection yet still charged $125 in fees
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October 2022 by C “1234” P
On 09-08-22 Cali L a representative for the branch was so helpful over the phone with us. She was very professional and did not leave out one detail to make sure all of answers and concerns were handled in the most professional way.Cali L deserves some type of recognition for her professionalism and detail to her position. We don't see this type of customer service often any longer in society Cali L.Thank you once again for being the Best!!! LAGOON TICKETS FOR HER AND HER FAMILY PLEASE YAHOOOO
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October 2022 by Cory Parkin
On 09-08-22 Cali L a representative for the branch was so helpful over the phone with us. She was very professional and did not leave out one detail to make sure all of answers and concerns were handled in the most professional way.Cali L deserves some type of recognition for her professionalism and detail to her position. We don't see this type of customer service often any longer in society Cali L.Thank you once again for being the Best!!! LAGOON TICKETS FOR HER AND HER FAMILY PLEASE YAHOOOO
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September 2022 by C P
On 09-08-22 Cali L a representative for the branch was so helpful over the phone with us. She was very professional and did not leave out one detail to make sure all of answers and concerns were handled in the most professional way.Cali L deserves some type of recognition for her professionalism and detail to her position. We don't see this type of customer service often any longer in society Cali L.Thank you once again for being the Best!!! LAGOON TICKETS FOR HER AND HER FAMILY PLEASE YAHOOOO
