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December 2023 by Nedzad Mehic
If getting a car loan at a credit union can be a good experience, this was it...Fast and efficient,done by friendly staff,and to top it off I got 2.49% interest rate!!!
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December 2023 by Larry
Staff was very helpful and were able to answer all of my questions as well as complete all of my requests in a timely fashion. Great experience.
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December 2023 by Michael Olson
A simple check cashing transaction took forever. And the clerk would never respond to the page. I finally had to go in.
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November 2023 by Dave W.
To Anyone Considering Becoming a Member: I had been a member of this credit union for almost 40 years and could not believe how poorly they handled a cash deposit incident I experienced and thought I should pass this along. I made a cash deposit at the Sandy Utah Branch last Tuesday and was 100% certain regarding the amount of money I pass through the drive up window to the teller. The teller took my money then walked away and turned her back while counting the money then came back a few minutes later and gave me a receipt which was $100 short of the amount I gave her. I challenged this and came in to talk with the branch manager, Ashley Hanawalt, who said she would check the video. I told the manager it is poor service and not standard practice to not count the money in front of me when I made the deposit. I also said it is also poor service and should not be standard practice to not verify the amount of money that was being deposited. Ashley told me to be patient, so I waited about 15 more minutes then left saying I could be reached by phone. The next day I connected with Ashley who agreed the failures of the teller were their fault but the video did not show the missing $100 bill I was certain I handed the teller. I asked to have the incident escalated which Ashley agreed to do. Later that day I received a call from the Director of Operations, Jayna Hunsaker, who admitted the teller was in the wrong to not count the money and to not confirm the amount of deposit but she also told me I was out of luck because they could not find video evidence of the missing $100 bill. I told Ms. Hunsaker that I had never experienced a discrepancy in being credited for a cash deposit in my nearly 40 year history with American United Federal Credit Union and that a failure to follow proper banking practices at this level resulted in my not being credited for $100 of the deposit I made, and at the very least has inconvenience me substantially. At the bare minimum, I reminded Ms. Hunsaker that we were agreeing that in this case proper procedure was not followed by the teller and as Director of Operations I let her know that her only offering an apology did not seem fair or appropriate. To anyone who expects to be treated fairly and with respect as a credit union member, I would remind you that you have many credit union and banking choices and I would strongly advise you to avoid American United Federal Credit Union. David W. Cottonwood Heights Utah
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October 2023 by Clara Borland
I love this credit union they have helped me in many ways, I would recommend them, my loan officer was amazing she helped me get approved for a car. I am soo great full
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September 2023 by cindy lorraine
I have applied for 2 auto loans and it was so smooth and easy. Love this Credit Union! They will take good care of you.
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September 2023 by Kate Shepherd
I recently applied for and finalized an auto loan. The entire process was done seamlessly via phone and email, and I only had to stop by the branch to pick up the check for the dealership. The whole thing took less than 2 hours. This is why I have auto loans ONLY with American United. This is my 6th auto loan with them.
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September 2023 by Farrah Workman
They helped me with a loan when other places wouldn’t. I appreciated their friendly approach and always helpful
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August 2023 by David Lott
I love this credit union. All of my experiences have been great! They know me by name (all of them) and greet me happily every time I come in (they probably should boo me!). We joke around and have some fun conversations. Join up!!
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May 2023 by Star Kipp
So nice and helpful. I was worried opening up a new account, and it turned out to be a very great experience. All of the staff is friendly and personable. I get why my family goes here. Top notch for a credit union. An overall a very good experience.
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April 2023 by Maralin Hoff
I have been with American United for many many years and I recommended your service to my husband whom is now with you and friends. Every one no matter which branch I go to is so pleasant. You have a great team ... keep up the great work! AND Thank You ALL for being there for us.
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April 2023 by Madison Staszkiewicz
The few times I've had to call my phone experience has been less than would you would expect from banking professionals. Its almost like I'm connected with a new hire or something every single time. They don't know their processes and take forever to answer basic questions.
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April 2023 by jami boutsis
Always treated with respect, and honesty. And always willing to help out in any type of situations. So glad I joined American United Federal Credit Union.
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March 2023 by Brenda B Thompson
I am a very happy customer, everyone at my branch is fast friendly and knowledgeable. I extend a great thanks to Juli Who helped me every step of the way through the process. Every branch I’ve been to has provided me fast and friendly service. Thank you
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March 2023 by Jennifer Patterson
It is hard to get money transfered in and out and they say the do zelle this app for transferring money but even that does not work other than that AMFCU has been great to me over the past twenty years.
