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November 2023 by Bumali Yiga
Great place to go, helpful person on the duty
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May 2021 by N'Cholo Chops
Alicia's was so awesome over the telephone throughout my whole experience. After meeting her in person...shes just as great as she was on telephone! Good company!
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February 2021 by Kent Curtis
Made the move easy!
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June 2020 by Alli Neff
Easy no hassle
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May 2020 by Paul Meiners
I made a reservation on May 11 and received a confirmation number. I showed up on time to the specific location on my reservation May 13th. They did not have the truck or any other moving trucks at their location (except one that was out of service). They sent me to a different location that put me behind by two hours. The new location could not retrieve my original reservation so a new contract was made. I was charged a no show fee of $75. What a joke! Now I have to call customer service and explain to get refund. Budget should pay me $75 for an inconvenience fee. I am very dissatisfied with Budget Truck Rental for not providing adequate customer service, not fulfilling a reservation that I made, and then charging me a fee for all the inconvenience they caused me. I received more than one email congratulating me on my rental. What a joke! The new rental place provided me a rental truck, but acted like they had no affiliation with Budget even though all their trucks were in fact Budget. The truck provided was very dirty inside and out. I had to stop a gas station to clean the windshield before I could drive it. The new place could not pull up my original reservation nor did they cancel it. I do not recommend Budget Truck Rental.
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April 2020 by Bella Rose
The ABSOLUTE WORST company I have ever been into contact with. If i could leave no star I would have. They completely screwed over my family and I on the day of the move. The manager little miss Kim was the most horrible human being to me and she completely LIED about the location having a truck for us. Someone needs to shut this company down completely or hire a completely new staff!!!!
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January 2020 by Micaela Wright
We booked a moving truck about 3 weeks in advance of our cross-state move, including a tow for our car. 5 hours before we were supposed to pick up the truck, they called us to let us know due to a "system error", they had no truck for us. We spent over an hour on the phone with them and the corporate help line with no success. The district manager, who we were escalated to, was no help at all and basically told us we were out of luck. He was incredibly rude and not sympathetic - even telling us that we hadn't paid yet so it wasn't his problem. We had to scramble and pay a significant amount more for a same day rental so we could leave the next day before a major storm hit. They reimbursed us for a small portion of the extra cost. Won't be renting from budget in the future; spend extra money on a Uhaul rental.
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November 2019 by Nunya Bidniz
Easy pick up and drop off
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September 2019 by Bella E.
the kind lady who answered the phone was so quick to help me and make sure I got the best deal. So so so easy to work with and their customer service was superb. Thank you for making my move that much easier. They closed at noon (it was saturday) and i didn't need the truck til 1 so they let me leave the truck on the lot until I was ready.
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April 2019 by K Fitzgerald
Easy truck pick-up and conveniently located. The gentleman who helped us with our reservation was nice enough, professional, and helpful. Budget is located conjointly with the gas station here, which is convenient both for filling up and parking! Better than Uhaul and definitely easier on YOUR personal budget ;)
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March 2019 by Martin Johnson
I am a fan of this moving truck company
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December 2017 by V Eieio
Cancelled my reservation last minute and didn't compensate me or help me find an alternative
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August 2017 by Joseph Tuttle
Waited for 1.5 hrs for pickup after already making a reservation and getting a quote... Horrible.
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September 2016 by Susan Krainik
I rented a 16' moving truck and a tow dolly from this location on 09/15/16. The people that worked there were very nice. When we checked out the truck, I noticed that the outside was dirty and that the windows were covered in bugs. I knew there weren't any other trucks and we had to be in NM that evening. I figured I'd clean the windows when we loaded the truck. We loaded the truck and went to put our personal belongs in the cab. That was when I noticed that the problems went beyond the window. There was vomit on the floor, soda sprayed on the headliner, visor and windows, spit out sunflower shells on the door and in the door pockets, food and soda spilled in the console, food and drink spilled on the seats. While driving it, we found that the headlights were so far out of alignment that we had to use the bright lights, the passenger side door did not stay closed, and the wires for the trailer lights were shorting out and worked intermittently. When I opened the door to unload the truck, I found roaches! We had to unpack everything as we took it out to make sure there weren't roaches in our belongings. A truck this dirty and unsafe shouldn't have been rented. Our rental fee was almost $1300.
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August 2016 by Michelle Hernandez
Awesome to work with- highly recommend!