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January 2024 by Ladd McClurg
My appointment was at 10 am. They didn't start work on my vehicle until around 10:45 am. It took over 2 hours to complete the installation and order. I had been told it would take 45 minutes by the new front desk service agent. She apologized for the delay and another service agent took over when the work was completed; she was very knowledgeable and customer service friendly and helped me confirm that the product I chose was acceptable. They also offer a 30-day return/exchange, if dissatisfied. So far, so good. I like the Burt Brothers Bundle that they offer with the purchase. Other than the time delay, I'm a happy customer.
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January 2024 by Barb Larson
They were quite busy but took care of the hole in my tire so I could get to work. They quoted a 2 hour wait but got me on my way to work within 1 hour & 45 minutes. I've purchased 4 expensive tires from Burt Brothers in the past & they're fabulous. Even my Car Dealership commented on how nice my tires are. So, thanks Burt Brothers. ?
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January 2024 by Steve Chisham
Discount Tires in Bountiful days my flat couldn't be repaired. They wouldn't put my spare tire on my truck. In less than one hour Burt Brothers repaired the flat tire for no charge. How amazing that was. Very good experience.
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January 2024 by Tania Knight
This has been the location I’ve gone to for years, but I may be changing that now; I was very disappointed with my service. I had scheduled an appointment to have my tires replaced and even asked if I could drop off my vehicle early (11am) so I could run errands on my only day off.Apparently my tires were 1.5 hours late to arrive, pushing back my appointment. Not once did I receive any type of notification, call or text, communicating this information. Usually they would notify me of any updates throughout the service, but I received zero communication the entire time. I made it very clear that I had an appointment I had to go to by 5pm, well after my scheduled appointment with them at 1pm.I ended up having to leave my wife there to wait for them to finish the job, since they only pulled it back after 4:40pm to start working on it. They said it should only been an additional 15 minutes, but it turned into almost two hours!! Once completed, the staff failed to communicate with my wife that it was finished even though she could see it in the front. It was left to her responsibility to approach them and ask if it was ready (every other customer had a staff member call their name and provide them their keys when theirs was ready). I even paid ahead so that it would be a seamless process.The manager was nice and agreed the communication was lacking (I had to call them a couple of times). She apologized for the experience, thus the reason I gave them 2 stars instead of 1. I was very disappointed with this service and will probably change locations.
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January 2024 by Rylee Manore
They were super helpful and nice. I forgot to say I needed an oil change online when I requested the appointment. They got me in the same day and got it done super fast! Great experience every time I take my car here, and amazing staff!
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January 2024 by Jeff Pando
Amanda at Burt Brothers was knowledgeable and awesome to work with. All employees were very nice and helpful. The only negative I can say is I had appointment for 8:00 am and my truck did get pulled into the stall until 8:40 causing me to miss my 9:00 appointment entirely.
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January 2024 by JP Carling
I’ve done business here in the past while Patrick was the manager. Then I could stop in and get a tire rotation or flat repair or a quick adjustment on my trailer hitch easily and treated well They even damaged my vehicle and Patrick was awesome during the entire repair, he cared about the damage and made it right, that’s why I kept coming back. Now I made an appointment for a simple tire rotation days in advance only to take off work to sit in their hot waiting room to not get any service. I ended up leaving after over an hour waiting with no service. Don’t bother with making an appointment.
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November 2023 by Jacob Searle
I had a great experience with burt brothers in west jordan.They were such a great help getting my vehicle fixed and back on the road in a timely manner.I will definitely go back.
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November 2023 by Savannah Jo McCrae
I’ve been a loyal Burt’s Bro’s customer for years now. I brought my car in to see why the check engine light came on and see about getting it fixed. They called and told me it was a mass air flow issue and would be $700 to fix. I felt that was steep so I went in to pick up my car and discuss with my husband. They charged me $160 just to run the diagnostic. Which to my understanding is plugging in the reader under the steering wheel to read the codes. $160?! That’s insane. I was told it was to pay for the technician. I get that, but to take a few minutes and run a code diagnostic that is an insane price. I’m now questioning every dollar I’ve spent there over the years and am not planning on going back.
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November 2023 by tim flan
I’ll give it 2 stars. I have been going there for the past 3+ years.I had my van in 2 separate times. The first time, they kept it for about a month. The second time was a few weeks later and they kept it for another 3-4 weeks to try and figure out the same problem as the first time. They still could not find the misfire issue.I’m only giving them 2 stars because they used to do a good job. They used to treat me right in the past. I think it happened around the time the local store manager, Patrick moved up in company — he was always the best to work with in the past when it came to more problem solving issues.The last 2-3 store managers within a 3 month period had me wondering why they were going through so many store managers during the window I had come back in.Also, the communication left a lot to be desired while my van was in shop. They didn’t confirm budget within the shift of store managers, and the second manager must have assumed that it was an endless budget because they kept spending time, and I wound up coming into a surprise bill that was about 30-40% greater than expected. In the end after a lot of frustrating back-forth, the store manager did knock a little bit off… but it was still higher. I would have honestly been okay even with the “sticker shock” if the problem would have been fixed/resolved.Makes me wonder if thy got a bought out by a big investment company and now they have high turnover rate….After spending a lot of money and not getting to the root of the cause, and not verifying my budget on the second go around; this is why I am giving a lower google rating. I would have been fine if they found and fixed misfire code.Now this is where it took a turn. I am mechanically inclined and just really do not do mechanical work anymore…. It seems until now.When I got my van back the second time, it was running even worse. Turns out they forgot to plug one of the fuel injectors back in AND my misfire code still came back. They recommended a new/re built engine after all that work. I ended up finding problem and it was a bent rocker arm. It took me about 3 hours to identify problem and about another 6 hours to swap- fix it after sending header off to a machine shop.I feel they could have been at least competent enough to diagnose this, and issues like this are why I’ve used them happily before this for so many years. I ended up buying another used van in the process to make sure my own small business didn’t continue to suffer due to my equipment being unavailable while they had it.Additionally, my rear door panel was unattached and was just sitting inside the utility area of van when I got it back. So another fix I had to deal with.I am a local small business, and I will be speaking with other business owners and contractors and not recommending Burt Brothers.
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October 2023 by Kelly B.
If you're a woman, of course, they think you're an idiot. My car ran better before I ever took it here. It's cost me a lot to fix their dishonesty.Also, if you buy "new" tires, make doubly sure they aren't used. In all, I would suggest going across the street to Jiffy Lube. My car runs great now and they're fair. Also, mechanics are more professional and not sexist.
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September 2023 by Adam Richardson
Awesome guys here. I did a project at the owners house a few years back and he told me just stop in for anything and we'll take great care of you. Well today it paid off. I had a tire repair that was done (not done) at another shop and continued to deflate and getting worse daily even after the other place said they fixed it. I took it here and in less than I think 15 minutes they found the leak, fixed it, and I'm on the road again. Thank you guys for doing such a great job. I will be back.
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September 2023 by Ryan Blackburn
I worked with Amanda to get new tires on my truck. She recommended some tires that would work great, but they were a little more pricey than I wanted. I did some research and found a different tire that claims they have the same mileage life as some of the others that Amanda had offered. When I brought this up to her, it wasn't an issue. Amanda found me the tires I wanted and I saved about 300 bucks! I've never had a tire shop put tire shine on my new tires, but Amanda went out and took the time to do it herself. She mentioned that she will be careful not to get it on my rims but my truck was so dirty that the new tires all shiny made it look horrible. Amanda took the extra time to wipe down my wheels so that they would look nice.The extra touch that I got from this store, but especially Amanda, was very appreciated. I immediately took my truck to a car wash so that it would match the new tires.
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September 2023 by Sean Francom
Took car in to get an alignment. '20 MDX.Great customer service, although they were late for the quoted appointment time. No big deal, because they were very nice and informed me of the wait, I also understand businesses are understaffed these days. HOWEVER... make the schedule accordingly. Don't make the excuse that you are understaffed if you are responsible for the scheduling of services. If it was a walk in, this would obviously be different.Secondly. I brought it in for the alignment because it was pulling to the right slightly. I needed this done for a drive out of town the next day. They finished and the print out said rear camber had no adjustment. It was in the red. They informed me that no parts were damaged and so I was just hopeful that they might have test drove it to verify alignment. Upon driving it, the alignment was not even done, at least correctly. It had the same issue except now the steering wheel was off-center.We got back from our trip and I called them to address this issue. I scheduled another appointment for the following day and my wife took it in this time. It turns out they were behind schedule once again...Appointment time was at 2:30, they brought the car back at 4:00!!! Once again, SCHEDULE!!!They sent her away with the sheet, with the beginning specs way off from the previous alignment. Which in itself was concerning. Rear camber was magically in the green on a non adjustable component, also concerning. And guess what? Yup, Same symptoms as before.I will pull out some string and do this in my driveway next time before I take it back to Burt Bros.P.S. alignment cost $130P.S.S. photo is me pulling to keep vehicle straight.
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August 2023 by Masie Honarvar
This place is awesome I went in with an idea of what I wanted and the staff made it reality upgraded to larger wheels and tires for my charger they tested out a couple different brands of tires even until they found a setup that worked and looked beautiful. And with my horrible luck of getting a nail 50 miles in they fixed that too with no charge. Best customer service outside of a dealership and superior workmanship to any dealership I’ve been too
