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April 2024 by Linda Navarro
Don’t go on Sunday busy all the time they never have waffle cones. People are always in the back and not helping in the front.
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March 2024 by Mitchell Sanborn
I guess this is what I get for not reading the reviews listed below. This has to be the rudest establishment I have ever been to. I normally don’t write reviews, but one of the girls behind the counter was so unprofessional. The clock struck 10PM, and she came over to our table and said “We’re closed, get out” in an extremely condescending tone. We understand you want to close and get locked up, and we would have happily left. Maybe next time ask instead of demand.
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March 2024 by Tatiana Fetzer
We ordered the shamrock shake and were very disappointed by both taste and presentation. We also got a caramel apple and that was disappointing. The only enjoyable thing was a chocolate peanut butter cup classic in a waffle bowl. I’m sure other items are better but the seasonal not so much.
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February 2024 by Melanie Wheeler
Getting ice cream here always takes forever don’t go unless you want to wait 20+ minutes
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February 2024 by Juan Rios
Got kicked out two minutes after closing!!Worst customer service ever! Really rude employees , and manger looked like she just got out of bed.I came in , got in the line and the employee girl started yelling at us in front of all the customers that were ordering ,they were closed. I asked her nicely if she could make one more ice cream than what she was already making. She got even more mad, and said NO!! My husband asked for the manager. The Manager came out looking like she was taking a nap in the back with her hair all over the place and one side of her face was red. Told us really rude that they were closed!Lights were on ,customers ordering , I did not see a closed sign. There is a nicer way to say we are closed. I will take my business elsewhere. We went to baskin robins and everyone was was very nice, polite , and put together. Cold stone has lost two customer of 20 years! I will never come back to an unhappily environment , where employees are so upset to make an ice cream 2 minutes after closing.
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February 2024 by Jenica Lentz
This is our go to location. The only reasons why it’s not 5 stars across the board is that it’s usually pretty filthy AND they never have waffle cones.Other than that. Their service is top notch and they are consistently quite busy
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February 2024 by Adam Roberts
There were a ton of people here on a Friday night, but the service was fast and efficient. The ice cream was delicious, and they give you a huge portion! Definitely worth it. My go-to favorite is the cotton candy ice cream with brownies mixed in. Sounds weird, but it's delicious ?
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January 2024 by J Akers
I came in tonight for a late night ice cream craving. The gal that helped me tonight was extremely friendly and hooked me up with my order. I got a Reese's awesome sauce in the Got to have it size & a coconut sweet cream in a 48oz. Last time I came in & got the 48oz tub, it wasn't full. It was barely over half full. I didn't get her name, but she was the girl with 2 hair braids in a bun. Thank you! ?Dietary restrictions: They offer Silk ice cream.
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January 2024 by Court McMullin
Just waited in line for 30 minutes and was told they won't make me a shake because they're understaffed. Staff wasn't constantly on back with only 2 people working up front.
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January 2024 by Kimberly Valadez lopez
Everytime we order delivery there is always a hair in one of our icecreams, they need to start making there employees wear hairnets ..
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January 2024 by Porter Poulsen
Cute place and great ice cream ?
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December 2023 by Heather Kitole
Went in tonight at 8:42 pm got in a line that was the normal line for cold store. And they girl yelled from over the counter ‘oh did you just walk in, we are closing after the customers that are in the line. Sorry’ We then went and looked at the hours that are lite up on the door… says 10:00pm. Went back in to ask why and was told they are short staffed and having a drain problem…Stuff happens I kinda get that but you should at least turn off your sign and put a note on the door or something. Came off very rude
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November 2023 by Percabeth L.
yes. i love it when the ice cream almost hits the ceiling. giving ice cream further elevation just makes it taste better idk
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October 2023 by Hope Sibo
I actually got yummiest ice cream in this place
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October 2023 by L. J.
This location is disappointing. Always packed, slow, and chocolate selection is not fresh. I got a caramel apple here and it was rotten in the middle, now you think the worker would’ve notice this while cutting it. Unfortunately I didn’t notice until I got home 25 minutes away and got it out of the bag.. I’m sure the ice cream is fine, but I caution you if you’re buying any chocolate or apples from this place.
