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February 2024 by Travis M.
They no longer allow you to view photos of your cashed checks online. They force you to pay $20 per hour and $3 per check and no one knows how long it will take. This used to be a free task you could do yourself like EVERY SINGLE OTHER credit union or bank offers. Their phone tree is absolutely the worst. it is much faster to physically go to a location. Want to call a particular branch? Not happening. They have one number and you get who you get.
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January 2024 by Ammon E.
I approached cyprus credit union to accurate a loan they let me know I was pre approved but needed a few things to get the funds one of which was a insurance policy on the collateral after purchasing said policy I was then notified that the loan was not able to be approved and that they would not fix the issue of costing one of its members money needlessly after stating I an email that I was pre approved
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December 2023 by Nea Khong
Just have to give @ Matthew Brennan a shout out. He was the 3rd rep I called after back and forth between Cyprus and my credit card he found my issue instantly. He did amazing and I only wish he was the very first rep I called. Huge shout out to you Matthew! I accidentally hung up before being able to leave a call review but I hope this gets to him as well. Because of Matthew I am a very happy Cyprus customer today. Happy holidays!
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December 2023 by mortcorp
Difficult credit union to work with. We've been doing business with these people for many years. Their process has been changed to a very impersonal system. Customer service won't allow you to contact the people working on your account. Two weeks now I've been waiting. People in the branch have no authority to give you information. They scoot you out the door and tell you that someone will call you.Find Desert First or America First. Or Members First . Anywhere but here.
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October 2023 by Barbara Jenkins
The teller was courteous, friendly and accurate. I love Cyprus CU. I've been with you since the 80's!
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September 2023 by Sonya P.
i would give them a 0 if I could , I have a car loan through them , I have been paying though my text , and yesterday they decided I couldn't do that anymore even though that's what worked for me , when I was talking to the rep they refused to transfer me and they refused to send me to a manager , the rep was taunting me , worst customer service , can't pay online because there is a an authorized user that should be able to get taken off and they won't take him off even tho it shows I have had this account before that person . Would not recommend this company they will do everything not to assist you with what works best for you . .
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September 2023 by Kimberly Green
I AM VERY VERY PLEASED WITH THIS CREDIT UNION ☺️I have had others and it seems that they are more on the ball with transactions than others. They do it with ease and they are very professional and prompt!!!
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September 2023 by Rev. Vinnetta Golphin-Wilkerson
Everyone was friendly and professional. The team member who served me was also efficient. This has been the standard every time I come in.
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August 2023 by Rhonda Allen
WE love doing business with Cyprus Credit Union and love working with Misty she is always there when we need anything. Great people who ever we have worked with. So happy to be a member.
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August 2023 by Lela Nolastname
I've been paying my landlord to this bank for over a year. Today they made me make a profile. Why?! I don't go yo this stupid bank. I hate this place. I would give no stars if possible.
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August 2023 by Jesse O.
I had a great experience! Knowledgeable and thoughtful employees and management! I recommend using this credit union for all your banking needs! My wife has been banking here for 20-plus years.
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July 2023 by Danny Teston
Very good customer service. Especial thanks to Tylar and Chris who always willing to help. We truly appreciate the help.
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July 2023 by Nolan Burton
I needed help with an RMD, which is a complicated mess thanks to the IRS, but your teller was excellent,
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July 2023 by Todo Utah
I am absolutely disappointed at the diver thru teller who asked me why did I get a “big check” (it was only a $1200 dollars check. It was a payment for my business and it wasn’t this teller business to know more than that.First time I was asked for my ID and I wasn’t even asking for any cash back.Teller said she needed someone else approval to make the deposit.I’m never coming back to this branch.
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June 2023 by Laural Miller
The young man was very helpful with the replacement of my debit card. Thank you
