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January 2024 by Jessica Hull
Had the best experience with extra space storage in person. Want to make a shout out to Aubrey. She was patient with me and took care of me! Love working for the company and the people I come in contact with!
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January 2024 by Eric Smith
This location is amazing I purchased my unit online originally. After 3 months my rate went up. I have many storage units that are closer to me that are definitely more convenient. I chose this one because it was the best price. So when it went up I went in to the office to cancel and move to a facility thats closer to home. Deylawn talked me into staying she didn’t match my original price but got it low enough that it was worth it for me to stay. I appreciate her help so much.
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January 2024 by Carla Krebs
The storage units are clean and affordable. Amazing customer service! Aubrey took really good care of us and was able to answer all of our questions.
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December 2023 by dustan jackson
Spent the weekend looking through different units only to find other companies lied about different fees.After calling around found extra space not only had the best prices but they were understanding and honest about what I was getting with renting a unit.Aubrey and Deyon were amazing thank you for extra space storage.
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December 2023 by Kenzie Dillard
0 stars if I could. The ceiling of these units are white tarps taped together. Water filled up and drained through the tarp all over my items including my $1200 couch. Lazy boy recliner completely molded out, they also refused to let me throw my recliner out in their dumpster that was only needing to be trashed because of their lousy units. I asked what reimbursement I could get for paying $250/month for a year meanwhile all my items were being damaged by water. I was told there was not guarantee for reimbursement. This place has been my biggest headache. Do not recommend.
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December 2023 by Luby Lee
I have to say that Aubrey from the storage unit is an amazing person took care of my situation right away, and the customer service that was given by her was exceptional very understanding and caring if I could give more stars to her, I would
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December 2023 by Kenzie D.
0 stars if I could. The ceiling of these units are white tarps taped together. Water filled up and drained through the tarp all over my items including my $1200 couch. Lazy boy recliner completely molded out, they also refused to let me throw my recliner out in their dumpster that was only needing to be trashed because of their lousy units. I asked what reimbursement I could get for paying $250/month for a year meanwhile all my items were being damaged by water. I was told there was not guarantee for reimbursement. This place has been my biggest headache. Do not recommend.
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November 2023 by Jacob Hatch
This is an updated review. I signed up 2 or 3 months ago for a fair rate of $68/month on a 10x9 unit. Just got a notice that they are almost doubling my rate to $108.Sorry guys, this is a shady bait and switch tactic to get people to join with a low rate, only to jack it up within months.I will be canceling as soon as I find another place. I feel insulted that a business would have the nerve to operate like this.Original review:Very friendly staff, easy online signup. Clean space and facility.
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November 2023 by Rob Larson
Aubrey was awesome to work with. We have used Extra Space Storage for over two years and have had a great experience.
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November 2023 by Angie Whitney
I originally was going to move all of my things out of storage by the end of the month and some things changed. I called to cancel the move out and the person who helped me was absolutely amazing. I absolutely love working with this company.
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November 2023 by Erik Dillon
Extra Space associate Aubrey at the copper hills, West Jordan location has been nothing but kind and very helpful to my needs. Excellent customer service in person and over the phone on follow ups. Definitely A+ in my book. Thanks Aubre
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October 2023 by taya fisher
Have been working with Tannon to get a storage unit for a big move i am preparing for and he has been so helpful, educational, and professional! Great customer service along with the lady that was working along with him on shift! ◡̈
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September 2023 by Jeff Nolte
Easy to set up and same day use. Helped to get us out of our space quick! Local on site employees were super helpful and friendly. Thank you for making it very easy!
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September 2023 by Carrie Burleyson
They were very professional and helpful. She answered all my questions and got me into a storage space quickly. Very positive experience. Thank you
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September 2023 by Jenny Riggs
Staff is kind and friendly, just not to happy with my rental rate going up to a way higher price than it's worth. Especially when going rate for same size is way cheaper elsewhere and even for new customers at Extra space. I have to become a new customer to get good rates.. Guess that's how storage life is though!
