June 2021 by Heidi Vernon
I made an online order for some bathroom pieces. I was coming from out of town and didn't want to make five trips. The customer service department was willing to coordinate with me for a singular pick up day of all the items even though they were scheduled to be available on different days. I appreciated their willingness consideration in arranging that convenience for me. Once I arrived on site, after my hour-long drive, the associates at the online pick up station were very helpful and demonstrated great customer service.
June 2021 by Kale Snyder
The customer service at this store is horrible. I have been to this store twice in the past week and the management was terrible. I needed to put in a delivery order and couldn’t even get an employee to help me. Then today when I went they shut down the only check out lane because some guys gift card wasn’t working so the only option was self check out. The manager who was helping the one guy wouldn’t deal with anything else despite other customers needing help. I then had to wait for an extended period of time for an employee to help me switch out a propane tank. The guy never showed up and I had to search out another employee for help. I don’t know what’s up with the West Jordan store but they really need better management.
June 2021 by James Golden
After finally finding someone who could get on the intercom to find me someone that could cut some wire for me an employee came up to me thinking that he was the one to cut some wire for me but totally ignored me then a fork lift then comes around the corner and he points up at the top shelf and then tells the other guy that this needs to get out down here ( right where I was standing) and continues on ignoring me. Its almost like they heard the request and desided that they would rather do that then help a paying customer. So I went to Home Depot where I easily found someone who was more than happy to assist me in getting the wire I needed to the lengths that I needed
June 2021 by Taylor Colton
The staff have always been very friendly and helpful, but the layout of the store isn’t my favorite. I love the big garden section, but the way it extends into the parking lot (at least in the springtime) makes navigating the lot or getting to the store more difficult than it might need to be. I also had an unfortunate experience of wandering around the store looking for a specific tool for a good twenty minutes( even with employee guidance) because they were in the middle of a seasonal update and everything had been moved around. Still, I like Lowe’s as a home improvement store, and have had some really great experiences interacting with the staff at this particular location.
June 2021 by Terry
It was great going to the garden shop and finding healthy plants! And... good deals on stuff that wasn't even on sale. Zach and his team do an awesome job and represent Lowe's well. I had my dogs with me and they were treated like royalty. It was a great visit.
May 2021 by Angie Mendenhall
Thanks again for the spring giveaway items, they are going to enhance my garden ?
May 2021 by Heidi
The guy that helped us at the store was awesome and quick and professional however when we got home we realized he didn’t give us our military discount. But oh well. We bought a stand up freezer. However, I’m shocked at how rude and unprofessional your delivery guys were. I don’t typically leave many reviews but I’m pretty mad about my husband and I being disrespected. They didn’t even plug the freezer in and make sure it worked before the driver barked at my husband for a pen for him to sign his paper stating everything worked... a professional would bring their own pen and if they didn’t have one would ask nicely if their customer had one. When he rang the doorbell I opened the door and he very rudely said, “I have a freezer” and immediately walked away. No “hi” or anything. After we signed the paper he turned around and walked away. No “bye” or anything. When I go to a business and spend over $1k in 10 minutes, I expect to be treated with kindness especially when your employee is coming to my home. I don’t think I will be returning to Lowe’s ever again after this experience. We will take our money elsewhere.
May 2021 by Tyler Esmay
My wife and I are new homeowners who don't really know how to care for a yard/garden properly. Kevin was especially helpful and knowledgeable. He took us through parts of the store and told us about a few different tips and tricks to make our yard the best on the block.
April 2021 by Matthew Nigro
Really helpful this time (sometimes I go and no one cares to help, like I'm just an annoying pest). Jim in doors was really awesome though. Above and beyond helpful. It was a refreshing change. And the lady who checked us out was great, and they have next day delivery options which was a life saver. Good job Lowe's!
March 2021 by Moh Alazkotan
Good flooring selection and tile flooring selection
March 2021 by Any Contreras
Enjoy walk with my husband inside in spring time....Flowers ?, and patio furniture is sooo beautiful!!!
March 2021 by Jon Smith
This is our neighborhood Lowe's location and it's our favorite store. We've picked up everything from cleaning supplies and masks at the beginning of the COVID pandemic. Plants, pots and potting soil to add some life to our home. We've bought plumbing supplies, hair clog removers and faucets. Doors, keys and window curtains. Duct tape, thumbtacks and gorilla glue to keep the house together. Be sure you visit next time you have a project at your home. Enjoy
March 2021 by Teena Nanda
Thank you Robert and Roz for your stupendous service. I went to the Jordan Landing location looking for mixet cartridge and few other things. They were courteous and so super helpful.
March 2021 by Lynnell Craig
Staff was amazing, super helpful! They had everything I needed. I will say I was a little disappointed when trying to purchase some wood to be cut, they were all super damaged, and it was hard to find a good piece to work with.
March 2021 by Troy Archer
I love shopping at Lowe’s. It’s a fun store. Found what I was after. Sales people were amazing. Got in and got out.