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January 2024 by Maksad Annamuradov
Very friendly and I was able to borrow a trailer from one city to another just fine.
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November 2023 by Mick
We actually reserved a truck in Lehi but apparently they didn’t have it so we had to drive all the way to West Jordan. Honestly it was a great experience! The staff member was very kind, she gave us the truck with fewer miles, and just overall pretty pleasant to work with. So in summary the overall location is super out of the way, but the staff are great.
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November 2023 by Dudley Deardorff
My sister in law bought a used van. Transaction went well, she's happy so far.
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September 2023 by Christian Blake
Little irritated at not having the app work for me to check out the truck i needed but overall great price and service
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July 2023 by Taylor Jensen
Jennifer was incredible! She was there alone and dealing with 6+ people at a time and was so kind to everyone. In an age where good customer service is rare, it was nice to be taken care of by someone. Moving is stressful, people were stressed, and she kept her cool and treated everyone with the same kindness as the person before. I even lost my key in a parking lot and she found it for me. Thank you so much Jennifer.
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June 2023 by Rayven Cann
Upon our 9am arrival, we were given the keys to the truck, when getting in the truck wouldn't start. It took 20 minutes to get someone to help us, and then there was sort of offer. They still told us it needed to be back at one, at this point we were 45 minutes into the rental and very frustrated. There was no compromise, or understanding. Then when returning the vehicle that was damn near full (not below 3/4) the lady was VERY rude and kept rolling her eyes and sighing very loudly. This was our first time renting a Uhaul and thanks to this location, I hope it's our last.
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February 2023 by Steven Fuller
Great selection! I just picked up two TV boxes, 5 wardrobe boxes, 10 medium boxes, a bunch of mattress protectors, some furniture wrap and a really nice dolley. Great to work with.
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November 2022 by Jenny Marin
the attention was excellent, Jennyfer is a very kind and efficient girl... 100% grateful... Thank you
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October 2022 by tom o
Tried to book online, but it seems online and actual location have very different pick up and return policies. Staff seemed, well curteous enough for a saturday but I'm pretty sure they would have rather been anywhere but there. Apathetic to the pre trip inspection and check out procedure, but at least they had the truck we reserved.
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September 2022 by Jeannee Phillips
The office staff are fantastic but not a fan of U-Hauls policy of limited mileage and paying for insurance that covers only part of the truck! They are not up front about mileage and drop off location as compared to Penske. I could never reach customer service by phone or chat because of long wait times. Penske is so much easier to rent from but also more expensive.
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August 2022 by Kurt Brey
If you need help with moving and renting trucks, this is the place. My daughter had reserved a truck at Budget and the day before she was to move out of state, they call and tell her that the truck she reserved is no longer available. I went to see what U-haul could do as they were right down the street from my office. There I met Jennifer and PJ. These two ladies were so great to work with and did everything they could do to help out. They did not have the truck my daughter needed but found a truck at another location we could go pick up. They are a great asset to their employer and anyone who comes in and needs their hep. Thank you Jennifer and PJ for your help, you guys are ROCKSTARS!!!!
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July 2022 by Mariko Hesterman
The old lady on the phone was rushing me off and didn’t care about my questions. It’s called customer service. Something they know nothing about.
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May 2022 by Aaron Koch
I stopped by to return some unused boxes and packing paper. There was a computer glitch, but the staff was great. She resolved the issue, and I walked out with my refund. Thanks again!
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May 2022 by April Bishop
Reserve a U-Haul a month in advance to be told the closest location for me to pick it up is 2 hours away? This is rediculous and poor customer service over the phone.
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April 2022 by Molly Roberts
Was promised a truck at nine in the morning then they called and said we had to wait till eleven and also my pick up place was changed to further away. Then they called again and said I could not have my truck till 1:30.
