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June 2023 by Dawn Anglin
They were awesome taking care of my needs today! Thanks guys!!
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April 2023 by John L
I’ve been a UFirst member for decades. Their new online banking system is extremely problematic. Too much time has been wasted with staff members trying to correct reoccurring issues and this does not instill confidence. This complaint is towards UFirst in general, not this specific location.
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April 2022 by Blake Edwards
I used Shawn Sloan to get a loan for a cabin in Bear Lake. He was great to work with and got the loan done smoothly. Mostly I appreciated that he would either always answer his phone or he would get back to me as soon as possible if he was busy. I would recommend using Shawn if you need to get a loan or refinance done.
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October 2021 by Krishna Nautiyal
The staff is very friendly and helpful and were able to help me open an account as well as a credit card
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October 2021 by Gabrielle Mediano
They helped me open a business account so quickly and were very kind. Thanks.
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July 2021 by JR DIAZ
A lady in training there was so nice and very helpful she was so sweet and made my day so much better. She helped me very well and with a big smile she was very nice and sweet.
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May 2021 by Sean Camp
Although this credit Union has decent policies, their staff, (at least at this location) are legendarily slow. Plan to spend at least 30 minutes for a simple transaction, whether lobby or drive through, even when not busy. It's mystifying, it's almost as if they do it on purpose.
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December 2020 by tanya steed
They are slow. Been there a few times and no one is ever paying attention to the drive through. Pushed the call button and they just look at you and continue talking to the other bankers. Even when there isn’t a line or anyone in the lobby.
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October 2020 by Kylee Garcia
Called and spoke with Isaiah and he was incredibly helpful and informative!
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April 2020 by Kevin Harkness
***AVOID AT ALL COSTS*** I opened a HELOC with this institution as they advised me it was a NO FEE financial product. I never used the loan, and after many years I decided to close the account. Upon asking to close it, I was told I would not be charged a fee. Then, when I did close it, low and behold there is a $200 fee. They admitted they lied, but said too bad. This came straight out of the VP of Lendings mouth. They are liars. DO NOT DO BUSINESS WITH THEM.
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February 2020 by Melissa Gomez
They let your money be taken and don’t even have a way to get it back. I lost $333 that was in my savings because of them. They said they could open a non fraudulent dispute which could take 120 days!! You can never trust banks no matter what even if they are a credit union.
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December 2019 by Demisue Jorgensen
Worst experience I have ever had at this credit union, which is something very strange and unlike this location. I waited for a debit card to print for 15 minutes. SHANNA was very kind and gave excellent service.
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December 2019 by Morgan Clarke
Absolutely trash I had a car loan through this bank and it was the absolute worst experience I’ve ever encountered. They have the most inflexible staff do nothing to help the consumers. Would give 0 stars if I could please go anywhere else!
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November 2019 by Javier Molina
Friendly staff, good fast service!
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September 2019 by Cortnie Inthavong
I love banking with University Credit Union. They are always so helpful and I rarely have issues. This branch is the one most convenient for me and I never find it to be an issue.
