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February 2024 by Cena John
Javier is so awesome!!! He himself makes this bank a 10 star would recommend give him a raise
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September 2023 by Josh Pettersson
I am only giving them 1 star because I cannot give zero stars. What kind of bank doesn’t have any tellers on-site who can take a cash deposit. Clearly they are looking to go “on the cheap” and it shows in their customer service, or lack there of.
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August 2023 by Abdul haq Hasan zai
I don't really like this bank , there don't have any good service
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May 2023 by David Sateki
The African bank teller who was working there is bad, very bad no people skills very disrespectful, she's just plain awful.. a couple days ago my wife went in to cash a BofA cashier's check from her mother, so she signed the check gave her the driver's license. The bank teller looks @ the check & starts asking questions this is alot of money, where did u get from, how did u come by this much money, you shouldn't have this much money& after my wife explained everything she says to her we can't cash it so my wife ask.for a manager & she tells my wife the manager is busy without even checking so my wife went to the BofA @ valley fair mall & cash it no problem... I would give this bank zero stars if I could
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November 2022 by Kylie Hao Tran
BAD CUSTOMER SERVICE. Her Name is SEDALL
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March 2022 by Echo M.
I've been banking with these guys for awhile and I'm so mad right now' I pulled out $800 cash out of the ATM (I NEEDED) that money-and the atm malfunctioned didn't give me my money but deducted it from my account. Sat there waited for a worker to show up mind you it's 730 am friday am. Someone shows up he tells me to call customer service. I call they said they would file a claim and the money should be credited back soon. I called back Saturday waited on hold hour and half then got hung up on. Called back again the guy said the girl on friday did NOT file that claim on my behalf so he would-I call Monday they have me on hold and do a call back...they call me at 4 pm but said the claims department leaves at 4!!! I call today and they tell me it's going to be 10 day wait for the credit! I told them I need to talk to someone TODAY and he said there's nothing they can do' until they review the claim-I'm SO pissed! And NOBODY answers this location phone.
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July 2021 by Candace L.
My husband opened his account almost 20 years ago and has been a loyal customer with no issues. A couple weeks ago my husband checked his account and noticed someone trying to pull his $3000 out of his savings account. He immediately got an email from the fraud department and then a call. During the call, the individual stated they were from bank of america and are trying to help him resolve the issue. They had him transfer money to a different account in hopes of "fixing the problem". Come to find out, that call was a scam and they had all his information along with his $3000 cushion. My husband reached out to Bank of America several times and was told he will not be refunded....are you kidding me?! Bank of America doesn't take care of their customers if fraud occurs? What a terrible business. My family wil never get an account with Bank of America ever again, in addition to us sharing what happened to us. Hopefully Bank of America will reach out and fix it but at this point it seems as if they don't care and he's out of luck. Thanks Bank of America for screwing us when we needed you to have our back the most.
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February 2021 by Andrew S.
Customer service was fantastic, I came in wanting to fix some information on my account and the rep immediately helped me out and made sure that everything I needed was settled.
