-
January 2024 by Bill Rogus
I had a newer pair of Black Ovis gaiters that had a broken buckle and could not be used. I emailed the company and sent a pic of the broken merchandise. I was hoping for a free repair. Evan HUFFAKER at Black Ovis looked up my order and got back to me very quickly. He let me know they were under warranty and he was sending a new pair out to me. Great guy, great service and a great company. Thank you!!!!
-
December 2023 by Chad Clemons
Great company, quality products and they make things easy. Called in and talked to someone with experience in the hunt I'm gearing up for. Then Evan in customer service helped me with exchanging my Crispi boots for the right size. Evan made the process seamless. Really appreciate this company and how they operate.
-
December 2023 by Gary Pandolfi
Chase Seeley took care of me! Even when the item didn’t work out quite right, he made sure everything was great and easy to return. Wonderful experience
-
December 2023 by Stephen Kidder
We ordered a pair of Sitka bibs for our son, and did so in anticipation of gifting him. Once he got them and tried them on they were a size too small. Chase Seeley at BlackOvis was more than accommodating and authorized a return. Chase responded within a few hours of each email exchange and the whole process was done within two days.
-
December 2023 by Randy Woolridge
I had a couple questions about my order and reached out via email. Evan responded within 10 minutes and answered all of my questions. Great customer service experience! Thank you!
-
November 2023 by Steven Gray
Once again, the customer service team knocked it out of park. Evan was very responsive and helped me with my purchase. Highly recommend. Just reach out directly to them for any questions and they will walk through products, sizing and accommodate shipping to meet your deadlines.
-
October 2023 by Charles Crawford [SCo]
Ordered a set of Crispis that I had to return for sizing. USPS lost my package. Evan pushed the return and handled the tracking fiasco for me. Good customer service is hard to find these days. I will definitely be using Black Ovis for future hunting gear.
-
October 2023 by M C G
Ordered some items and was charged a different fee than what was listed for the items. Evan Huffaker responded to my email request within hours and immediately expedited a resolution to the matter! Soo grateful for his help! Five Star Customer Service!
-
October 2023 by Daniel Busen
Black Ovis has been absolutely pivotal in supplying a wide variety of my outdoor & hunting needs! Whether it's been arrows, boots, or layering systems I always feel great value with the price and extreme confidence in their products. On the rare occasions I have had questions/concerns with something, Evan H. from their team has been super responsive, helpful, and eager to provide top-notch customer service.
-
October 2023 by Conner & Anna Hight
Visited from out of town, went to the store and purchased some boots, got home and decided they weren't the right size. Chase S made the return/exchange process so easy. They never fail at good customer service.
-
October 2023 by Lou Faiola
Thank you, Evan Huffaker, Customer Sales Supervisor for your diligent efforts in reaching out to make me aware that a product I had interest in was back in stock. While I already was able to purchase it at another location, I appreciated the excellent customer service on your part.
-
October 2023 by Mike Owen
Had to return a wrong item, but Chase S. Made this a pain free experience. I even received the RMA number and return shipping label by email before I was off the phone with Chase.
-
October 2023 by Matt Urbas
Thank you Evan Huffaker for helping my get some new merino 250g bottoms! Email was sent on some warranty and I was shipped a new pair that day. Bottoms are awesome, extremely comfortable, and keep my in the blind all day. Wool is still the best! I’m 5’11” 200lbs and large is a perfect fit.
-
October 2023 by Josh
I had issues with my refurbished cell cams. From Camofire. Chase Seeley took care of me when I couldn’t get a hold of Stealth cam’s terrible customer service. I was able to replace the cameras with replacements in a timely fashion.
-
August 2023 by Drew Vasquez
I ordered some gear kind of last minute and didn't realize that I was getting close to my hunt. I called and asked when they thought that my package would be delivered, as I was worried that I would have to delay a day or two before I could leave for my hunt. The customer service rep told me that there was nothing to worry about and that I would receive my equipment before I needed to leave. What I did not know was that he actually expedited the shipping to make sure it would arrive on time. He did this without any extra expense to me. I really appreciate them doing this as they had no obligation to help me in this regard, but did so anyway. I am now way more inclined to use Black Ovis for all of my outdoor needs. Thank y'all!
