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October 2023 by Brockman Group
I would give this place negative stars if possible. I went to pick up my scheduled rental car at noon and the place was empty. The lights were on but doors locked with a note taped to the window that said be back in 15-20 mins. I spent almost an hour on the phone with customer service before I could actually speak with someone who could understand the situation. The employee did not return to the location.I was told they would send me to another location to get the vehicle but said I would have to pay more since I was being transferred to another location. That didn't go over well. They finally said they would take one days rental off the price. The new location refused to adjust the price even though I gave them the case number assigned by customer service. Now it has been elevated and I am waiting for them to adjust the total. I would never recommend Budget to anyone. It was a horrible experience.
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September 2023 by Nicole
I was in a very desperate need of a moving truck, and Kathy helped me out! She was very accommodating and friendly. It was a super busy day for her, but she provided exceptional customer service to me and I am very grateful!
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August 2023 by No Chheng នូ ឆេង
Don’t rent from this place, 1st pick up the car I got dirty car, 2nd time pick up the truck the Lady sleep in the office I waited around 20 minutes until she came out then she said don’t have any truck for me even I reserved 6 weeks ahead , no no no rent from this place anymore
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July 2023 by Bryce Williams
The lady works by herself and was incredible. Worked very fast helping 3 customers, cleaning cars, and having a great attitude. I rent weekly all over the nation and she is by far the best! Thank you I will tag your name next time I’m in your store. And I will be back soon! Thank you
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July 2023 by Sara Ranos
DO NOT COME HERE. There was a sign on the door that they would be back in 15-20 minutes. It’s been over an hour and no one is here. We tried calling their office, and there is no answer. When we called their customer service line, we were escalated to a manager. He said that he couldn’t do anything and for us to continue to wait. He told us to call the store number again. When we asked him if he could call on our behalf because they aren’t answering, he hung up on us.
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July 2023 by Justin Whitehead
Rented a 15 passenger van months in advance only to have an employee call 3 hours before our scheduled pick up call and state they no longer have a van reserved for us and offered two 7 passenger mini vans. We now have to reschedule our vacation because we can not find a van to seat everyone. My family has gone through budget as a last resort and every time its been hell. This location is the absolute worst when it comes to customer service and reservations and we have never had a good experience with them. Any time we call the corporate office it always seems like we inconvenience them to call with our concerns. Save yourself a lot of time, stress, and effort and go through enterprise right across the street.
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June 2023 by mike anderson
Cathy at the wvc store was awesome. Friendly, helpful, and got me out quick and easy. My brother even canceled a vehicle from another company and got a gladiator as well. Truck was clean and worked as it should. Would definitely recommend and will be back!
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June 2023 by Steele Trujillo
Went in with a simple question about the insurance coverages they "needed" dealt with some awful lady at the front desk. She was ignorant and very unprofessional. Budget might want to reevaluate there business practices and how they treat customers. Would give 0 stars but that isnt an option
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April 2023 by Randy Lieber
The worst phone system for a business in the whole world. I had to call a different office to try to get a hold of the office I wanted and was transferred all over the country four times. It took me over 75 minutes to get to the shop I wanted. That happened twice. They wasted 3 hours of my time. I don't know that I would ever go back
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March 2023 by Kololi
I’ve rented from this location and so far, great experience, no complaints. I will for sure rent from this location again!I went to this location several times now and Cathy is very helpful, great customer service at that and she’s very kind. I don’t mind the wait time because I understand she’s the only one that’s operating this location. Keep up the great work Cathy!
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February 2023 by Stephanie Washington
Cathy at Budget car rental in west valley Her customer service was excellent very helpful with our needs would definitely do a rental from budget in west valley again. THANK YOU Cathy with a C
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January 2023 by Timothy Park
I would not recommend budget truck rental first because the lady that helped me was very unprofessional she told me she does not trust these trucks they break down and I should go somewhere else and it seem like she did not care about reading the documents to me. I travel to thousand miles, and I tried to get roadside assistance to help out, but they were no help. I got stuck in some snow in rock springs Wyoming at 11 o’clock at night. The temperature was only 2 degrees and I have my two young kids with me. They told me they couldn’t get anyone out to me till the next day I got to Cheyenne Wyoming and check engine light came on and still couldn’t get help from roadside assistance six hours later they called me. I finally got to my destinations to find out a bunch of my stuff got water damage from the truck leaking now I’m out thousands of dollars I don’t recommend anybody to use them.
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November 2022 by Marc (Captain)
I am only giving them one star because there isn't an option for zero stars. As many other reviews had stated, the vehicle I reserved was not available when I arrived. I was told the car they are providing was an "upgrade" and would be the same price. I emphasized that it wasn't an upgrade and wanted to pay the rate for a smaller vehicle, to which she replied that she could not change the rate because I booked it online and the walk-in rate was $150 a day. What does that have to do with anything? I made a reservation for a reason.I had no choice but to take the vehicle and told her I'd like to talk to the manager tomorrow and please provide their name. She stated they did not have a manager, and I would need to call customer service. After an hour with customer service and getting nowhere, I gave up. I have found that this (and many locations in Utah) are independently owned, and therefore my options are limited.I would avoid this location at all costs. I will be calling budgetutah this morning to see what they can do and provide an update after speaking with them.
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November 2022 by Cameron Young
Catherine has been so great. I have worked with her a few times at this location and she always makes sure that I have been taken care of and am satisfied. She is usually there by herself, and even though she is swamped, she takes care of the customers. I will definitely be coming back to this location to work with her again.
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October 2022 by Betsy Dishman
The doors were locked during regular business hours when we arrived to drop off our one-way rental. No employee in sight. No note on the door. So I knocked loudly in case someone was elsewhere in the building. After a wait, the employee appeared and opened the door. We were greeted with a reprimand for the way I knocked. Where I'm from that's that's not only poor customer service, it's rude. Last time we'll rent from Budget.
