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March 2024 by Tim Behunin
Excellent food. Good, friendly service.
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March 2024 by Hayley M
Overall good service and food and atmosphere.
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March 2024 by Andrea Russom
My rice wasn’t cooked all the way and our chips were very very very stale, and when asked to fix the problem they were very rude!
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March 2024 by Nicole
This place is OK. Let's start with the food. Everytime I go here the food is always fresh, the Portions they give (compared to other Cafe Rios) are pretty decent you will forsure get your money's worth, the steak is always so juicy and delicious everytime I come here. That's the only reason why I always seem to come back to this location because of the quality of the food. Now.. the customer service. Not good at all. 0 stars! The workers are fast but rude, no smile, no "hi what can I get you?" All I get are just stares..looking at me dead in the eye (into my soul) without saying a word. I'm the one who has to ask them questions and ask what goes next on my food. It's a very odd experience, honestly. It seems to be every time I go in as well. I'm not sure why? But it seems to always happen, I've noticed. It's also not a language barrier as I, too, speak spanish and have tried too communicate in English and Spanish. Still get the same blank stare without communication. Lol. The dining experience inside the restaurant is not good at all 0 stars as well. The tables are always so sticky, the utensil bar is not stocked, always a mess by the drinking fountain area, nobody seems to be cleaning the tables nor the utensil area. It's kind of gross when you're trying to enjoy your food and want to put your elbows on the table or accidentally touch the actual table without it being sticky.. I've also noticed that while eating inside the restaurant, the staff is always huddled up in groups gossiping about the customers in Spanish and judging them. I've overheard them. It makes me feel uncomfortable because what they say in Spanish about other customers is not okay. The worst part of it all.. is that the manager is also huddled up gossiping about customers how sad. So when I dine in.. I always make sure I put napkins on my table and have my back towards the hyenas.. Oh I mean coworkers. So I can try and enjoy my food without looking at them but they talk so loud I can still hear them. The only reason I am giving them 3 stars is because of the food quality. That is it. Everything else is a terrible experience for me. Would I recommend this place? Meh, give it a try. I honestly haven't tried the other meats because I always get the steak. But the rice is always cooked to perfection, the beans are delicious with yummy flavors and the sauces are delicious as well. The cooks are definitely doing something right. So food quality yes I would recommend you come here and take it to go, but beware for everything else you are in for if you eat inside. That is my honest opinion.
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March 2024 by Ngoc Anh Thu Knowlton
We love Cafe Rio but this place is terrible. They often don’t include sides that we ordered and we had to open the bag and check every single time we picked up the food. There is always something wrong with the order. The rice is undercooked sometimes. Really disappointed!
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March 2024 by Charlie Ramirez
First of all want to thank Betty for providing exceptional service to us during our visit. She makes me feel great!
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February 2024 by Steven Ripley
Great deal, and staff was great as well.. one of the better ones these days!!
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February 2024 by Santiago Martinez
Really nice helpings and we love the staff here! Always clean and nice seating area.
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February 2024 by jamie bryant
Favorite place to
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February 2024 by Valery Abreu
I will never go to this place again, the manager should not be qualified to work with customer service because of his terrible treatment, in addition to lying and giving false information, horrible experience!
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February 2024 by Laura Real
Delicious, very friendly staff, attentive to their customers, the best in their meals.
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February 2024 by Kawika Brown
Got a free meal card from a resident at my work & was refused from using it at this location. They even kept the card.
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February 2024 by Aaron T Angel
JT brings the vibes. His burritos are fierce, and his jokes are fire ?
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February 2024 by Matthew
********This was a 10:30pm and they said they stay open till 11pm as posted on door and Google. They said "sorry we are out of carna asada" I then asked for the regular grilled steak and she grabbed one of the metal non heated containers that didn't contain much steak at all and said "this is all we have". I was shocked and even watched another party come right behind me and they seen this display of unheated and unsanitary food on a cart and turned and walked out. If you are going to close at 10:30 then post that and change your hours! If I was the owner of this franchise this would be unacceptable. You be the judge*****update still the same practice you go in an hour before they close and all the stuff is off the bar and floors are wet from them mopping ahead of time. If you want to close early then change your hours and do so. If you don't then stay open and make the customers have a happy and warm experience.
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February 2024 by Megan Hamlen
Love this place.
