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November 2023 by Angela Woods
Don't waste your time or money. They wasted time and tried to get more money out of me. They tried to make out that pet hair on the stairs meant that the house had not been cleaned in a long time we have 4 pets who are currently shedding. The team spent over two hours cleaning three bathrooms which are cleaned on a regular basis. They were just doing a deep cleaning of the house and didn't even get more then a standard clean quality done. The managers response was you could have watched them the whole time to make sure they were cleaning. Photos attached after they "cleaned".Update: the state is now involved and going after this company for violating consumer rights. Stay far far away from this company. They were giving multiple chances by consumer protection to make things right and refused.
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November 2023 by Kevey Morgan
They do a great job and always ask if there is anything special I would like done.Services: Glass & mirror cleaning
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November 2023 by Mary Laird
My house was a mess.. My toilet was filthy. They cleaned up the house was very impressed! Can't wait till have them come again.
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September 2023 by matt barnes
I have used Casa Bella cleaning services on multiple rentals that I own and they do a fantastic job each and every time. They are also affordable and are my go to cleaners. They will also do tasks that other cleaning companies refuse to do for some reason like wipe down the walls.
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September 2023 by Elisabeth Bunker
Carmen came and made our house spotless. She’s so great at the little details too. Highly recommend ❤️Services: Standard cleaning
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May 2023 by Bill Gooley
They did an excellent job with a deep cleaning of our home. Highly recommend them to anyone.Service: Deep clean
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May 2023 by Andrew Pace
I’ve been using Casa Bella for my monthly cleaning for almost a year. They are a terrific value and do wonderful work. Coming home from work to a spotless house is priceless.
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April 2023 by Pamela Svikhart
Carmen was amazing. I had contracted COVID a couple of months ago and have not felt well since then. The house was a mess! Carmen did a wonderful job of deep cleaning the kitchen and bathroom.Wonderful staff, too. When there was a very slight translation problem, Carmen called the Casa Bella office. They reached out to me immediately and the matter was resolved easily.Service: Deep clean
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March 2023 by Devaki s
I booked them for a 4 hour cleaning. They finished all the work I expected them to do . My home s sparkling and they did it professionally. Would definitely hire them in future also would recommend them to my friendsService: Standard cleaning
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March 2023 by Chintu Reddy
Special instructions: Apartment: One TimeNotes:-First TimeList:(Priority)Kitchen x 1 (do dishes, pick up trash and mop floors).Bathroom x 1Living Room x 1 (vacuuming and dusting)(after highest priority)Bedroom x 2 (vacuuming the floors)Bathroom x 1 (light cleaning): Other - GrouponAssigned team(s): Edwin, MayaEdwin was very slow. But, more detail cleaning like 100%. Maya was very fast. But, okay at high level cleaning meeting upto 80%. It would be more appreciated if the team allocated a person who is as fast as Maya and as detail perfection like Edwin. I appreciate both of them for their hard work and I generously tipped them with 30% for the great service provided. Thank you so much Mary and management for helping me with this request within a short time notice. I will definitely consider cassa Bella cleaning service in future when required and also strongly recommend to my friends preferably Edwin and Maya as a team. Thank you ?Services: Interior & exterior window cleaning
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March 2023 by M Messick
Excellent cleaning service. They do a fabulous job. We could get by without Carmen! I highly recommend!Services: Standard cleaning
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March 2023 by Jeanette Pack
Excellent cleaning! The job was done so well! The bathrooms were sparkling clean- they even cleaned my baseboards. The kitchen was spotless. Everything was done to a high standard, exactly what I would have done if I cleaned it myself. I appreciate attention to details. I needed extra help this month and Casabella came to the rescue. They worked hard, nonstop.Services: Standard cleaning
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January 2023 by Shikha Bhan
I initially started using their services early 2022. The price is started with was $30/hour. This slowly crept up to $45/ hour. When I questioned this, I was told it was because of inflation. Last time I checked, the inflation is not 50%. Totally ridiculous.Additionally, they began texting me at the end of my shifts saying if I wanted the remainder of the cleaning, I'd have to pay more. They had never had problems cleaning the 1600 Sq ft area before, so why now? I even cut out 2 bedrooms, but still they would keep my place hostage until I paid more. Super unprofessional, and not quite my cup of tea when dealing with house cleaners.On to quality -- they do a below average job. A handful of times, I have heard the vacuum running for longer than expected, and I've gone to see the cleaning lady texting and not even touching the running vacuum. No wonder they need extra time to complete the cleaning! They've also lied about the work they've completed, including cleaning the floors, which I've listed as a priority. They throw a fit if they're asked to correct their mistakes. When they have finally agreed to finish the job, they show up 5 to 6 hours late (as late as 9pm on a Friday night!!), without any communication.I used the service for a long time because it was convenient to text, and also there is a big lack of cleaning services here in SLC. However, I've finally had it and cannot take their money-grubbing antics and lack of professionalism any longer. I most definitely would not recommend their services, as there are now (finally!) much better companies out there.
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November 2022 by Brandon Peay
We had been dealing with Nicholas for over a year. Fantastic guy, great customer service and was extremely accommodating. Yesterday we had a service scheduled, and Mary called to tell my wife, our time has passed and we would be charged an additional $40 because our cleaners were still at another location, but we were going to be billed for a no-show!!! Their team has been late multiple times, and we have rescheduled with Nicholas before with NO PROBLEMS at all. Mary told my wife that the "condition of our house" was bad. We live in a town home that is 18 months old, and is always very clean. We USED to have Casa Bella come once a month, to standard cleaning. Generally, that means vacuuming, dusting, and a light cleaning. They are NEVER there more than an hour to do a 2800 SQ FT town-home. No more. Employees other than Mary are extremely nice, very respectful of our home and belongings and we have never once had an issue. We will NEVER use them again, and I hope people read this and change their mind about hiring them. I have never been as offended at how we have been treated as we were yesterday. Horrible. There are no words for how unacceptable this was. Never again. Run. DO NOT USE THEM!Service: Standard cleaning
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November 2022 by Laura Bradbury
I've used them several times, and the cleaning quality has always been very good. Only issue I ever ran into was last year, they only gave me four hours when I paid for six. When I called to ask about it, they said they would give me two additional hours the next time I had them clean. This was a nice offer, but I don't think they kept a record of that because the next time I scheduled them, no one seemed to remember that offer.Fast forward a year: I scheduled a cleaning for yesterday. They told me I needed to be there, so I arranged to take the day off work, get rid of my dog and kid for the day (which cost an additional $30), and then no one ever showed up. They didn't call, I had to call, text, and email (and it took 5 tries before I got through). Even after getting through no one knew what had happened. An hour later, I called again and was told that the cleaner had an emergency and couldn't come today. Okay- emergencies happen, but it seems like I could have been told about it early in the day, instead of sitting around all day.Initially, I still wanted to reschedule, as the cleaning is very good quality. They texted me later in the day to offer a couple options for reschedule, one option for today. I responded back that this would work, canceled all my plans for the day, then never got a confirmation. I called and texted five times just trying to verify if someone was going to show up, and had no response. Finally I texted and left a voicemail instructing them to cancel the booking. I thought I was paying for a service to save me time and make my life easier. Instead I literally have wasted two days dealing with this, not to mention am out an additional $30. Unbelievable frustrating experience.
