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February 2024 by Ryan Williams
I bought 4 tires in July. I got a nail in my tire in February, which was just barley outside the "repairable" area. They were on sale when I bought them. When I bought them, they were $120 a tire - now $180 per tire. So they have me a credit of 75% of the old tire towards a new tire for the"road hazrd warranty." --- Anyway, I ended up paying $80 dollars to replace the tire. It just felt shifty. And it seems if the tire was more than a year old or something, there would be next to zero "road hazard warranty"It's an OK place for tires, but I wouldn't drive out of my way to go there. The customer service was fine. You do have to schedule an appointment.
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December 2023 by Brooke Paul
Got all 4 new tires at Costco. They were pretty quick. Week later had a nail and needed a patch, tire center never answers the phone so you have to just call general and have them talk to the tire center. They were pretty quick at patching my tire, but I had light up caps on my tires and they didn’t bother to tell me they didn’t put it back on for some reason and replaced it with this ugly green one. No idea where my light up cap is or what happened to it… no one is ever at the tire desk so you just gotta ask another employee to grab someone for you.
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December 2023 by Laura Bodily
Bought some tires. My disappointment was the fact that I had to leave my work backpack in the trunk since I couldn’t take that inside Costco. They had to move the only thing I had in the trunk and that was the backpack but they ruined it with their nasty greasy hands all over the backpack. They couldn’t have put on gloves or washed their hands before having to move the backpack over. The worst part they just acted like nothing happened and just damaged personal things and didn’t say anything.
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October 2023 by B H
Go to a different Costco the tire department has no clue about anything poor customer service and no manager to be found....
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September 2023 by Skyler Shelton
Got a new set of tires, they replaced them quickly and I was out about an hour and a half later. Now, 2 days later, one is already flat, and no one at the desk will answer the phone, other than to ask if they can put you on hold, only to hang up on you a few minutes later.
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August 2023 by lorey mortensen
Everyone I’ve dealt with at the West Valley location have been extremely nice and helpful
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June 2023 by Amber Michaels
They are very disorganized and never answer the phone
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December 2022 by Kerri
The “team” here does not respect their own time let alone others time. They schedule appointments just for the fun of it. Will they hold to the scheduled time and get things done in a timely manner? Your guess is as good as mine.I scheduled to have a seasonal change over and 1 1/2 hours later I am still here. I’m so unhappy that they didn’t respect my time let alone theirs.
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December 2022 by Tatiana Fetzer
We came in for a tire check and possible repair. They told me it was a road hazard and I would have to pay a little bit for the proration. We bought these tires this spring 2022. When we arrived at the desk to pick up the lady was very nice but not a technician, when we asked to speak with the tech he came in with a bad attitude and told me he had given me a better deal already, it wasn’t about the money at all for us! We simply wanted to know what warranted a tire replacement rather than a repair, this particular tech was very rude and short and definitely NOT the Costco culture I am usted to.another time when they did the rotation a balancing weight fell off and when we asked for it to be rebalanced he said it didn’t matter and wasn’t necessary, we had him do it anyway, but he was bothered and short.CUSTOMER SERVICE FOR THE TIRE CENTER MUST BE IMPROVED.
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November 2022 by Betty Viraldo
Made an appointment in advance - was told it would be an hour and ended up being here for over 2.5 hours for them to change our tires. Missed out on trick or treating with the kids because of this. Employees standing around chatting and no one else was waiting. Totally not the Costco service we are used to.
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November 2022 by Alicia Campos
everyone should go here, it's so busy and their appointments take forever
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September 2022 by Ralph R.
Worst Costco experience as a shopper and I am looking tal costumer I hate coming to shop here I'm do it for the money
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June 2022 by Carlow Lorrie
Costco’s auto program is horrible and deceptive, but the tire center is fantastic. The prices and service are excellent. Far superior to the Walton family businesses at Walmart and Sam’s Club. I’ve tried all three and Costco is superior in every way when it comes to tires and tire service.
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April 2022 by Michael G.
Gassing up on our way East to Ohio. A typical Costco gas pump; and this one was well run. It was crowded and the attendants did a great job. Thanks.
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April 2022 by Ashley L.
This review is for the gas station only, I was nearby and needed to get some gas and was able to easily pop in, gas up, and leave within minutes instead of waiting in a massive line. The discount on the price of gas especially now felt great and had no issues whatsoever going through here.
