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December 2023 by Maria Margiyeva
Room is very nice, bed is comfortable.But personal in the reception is very rude. I traveled a lot and this rude service in the reception I've seen only in 1 hotel in China. It's strange. The location is also not favorable. But location would be no problem, having a good comfortable room like this hotel has. But the way the reception man works is unacceptable. There were 3 people, only 1 was rude. But it's enough to never want to come back
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December 2023 by Hilary Whipple
Great place to stay, especially if you are there for a Grizzlies game because it was right next to the venue.
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December 2023 by Margo Grant
This hotel is FANTASTIC, rooms are awesome. My only complaint is, we needed 2 blankets due to having 2 beds, and the desk said House Keeping or whoever only allows 1 per room. Why would Corporate or whoever, make your employees say this stuff to paying customers, only to start discontent ? Even as we were leaving this morning for the day, the front desk was saying the same to another customer about something else. Why ? Your job is to please the customer is it not ? These rules are not fair for your employees to say nor the customer to hear. Also, as a Sr Citizen, I was scared to death to take a shower, tub was slippery and no grab bars. YIKES !
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December 2023 by Mike Freeman
Pretty nice place to stay I was attending an event at the maverik center and the hotel is basically in the same parking lot so made it easy to go. The breakfast in the morning was one of the better ones I've ever had too.
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November 2023 by Yesenia Guizar
One of my favorite places to stay, amazing breakfast, kind staff, actually clean and updated rooms!
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November 2023 by Sherri Cornell
The front desk clerk was very rude. She asked us if "we were going to have a problem." She had an attitude as soon as she came out of the back room and proceeded to roll her eyes at us when we were done checking in.
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October 2023 by Aaron Hysom
Location is the best thing about the Crystal Inn, big open convention parking lot lends a handful of nice amenities. Not the best rooms or services but the area makes up for it. Cracker Barrel, and other places easy walking distance.
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October 2023 by Andres Arellano
15 mins in getting into our room with two kids. Only 15 min in and someone complained about noise. I get it . But only 15 min and the personnel from this hotel are already been rude about it . Plus looks like they never clean their hot tube it’s nasty with mold .
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October 2023 by Erwin Miles
I stayed for overnight only, when i check in, the front desk is inside the back room came out and told me that i booked the stay thru 3rd party and it will take 5 mins, 50 mins or 5 hours to show in their system. They wont be able to help me. So they went back to the back room again and i waited for more than 30 mins, i went to the front again, he went back from the back room and said your reservation just showed up. Poor service and this guy does not want to help me. When i ask for a feedback form, they said they do not have it.Noteworthy details: I filled up a feed back form and gave it to the front desk and never did a receive a feedback from them.
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August 2023 by Rose Graham
Terrible spent 5 night ask for room service four time trashes are small over filling I had to go ask for bags to replace the over filling ones then after the three times I asked the girl cleaning the one next to me I ask can you grab the trash please she rolled he eyes and said ya if I get to it had to come back the next five day had to request can I at least get the trash taken out I explained what happened last week all I got was I’ll make a note but there is no Guarantee they can do it the breakfast sucks so bad out of juice three mornings in a row Watered down gravy and crispy biscuits old sausage hard to eat tried the really stall cereal if you don’t have to come here save the money go to a holiday inn .Walkability: Good location
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July 2023 by Jeanne Townsend
Beautiful hotel, nice room, clean and spacious, good area. Lots of restaurants nearby. Great staff. Would stay again. Good value!
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July 2023 by Jason McGiffin
Location is very close to lots of dining options, close to the Maverik center and a shopping mall. Right odd the 215 and not that far from anywhere. Easy to find, easy to get where you want to go. The rooms were nice and pretty much on par with every other budget big brand hotel. Bed was surprisingly comfortable. Didn't have a chance to try the breakfast. Would definitely stay here again when coming to SLC.
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July 2023 by Jason Lee
We are in town due to family at hospital. Great rate, mived things around for us to keep handicap room for myself. Its been our home base during this ti e at hopsital for 2 weeks so far. Never nothing mussing from rooms or touched. Good breakfast. We tried shertan over priced unaccesable for wheelchair . Marriot handcap sucked. Give this place a chance at 1/3 of price.
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June 2023 by Tim Giere
Great location for a concert at USANA amphitheater and right next door to the Maverick Center! Rooms are a little dated but comfortable. Lots of food options within walking distance. Breakfast was good. Will stay there again!!
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June 2023 by A M
Beware of their 'pet friendly ' policy. They discriminate against cats. I booked online, but when I went to check-in, and being honest that I had a cat, I was told under no circumstances do they allow cats. Grrr! Their policy is very vague on their website. All the issues they voiced for not allowing cats can also be used for dogs. Either you're "pet friendly" to both or you're not at all, and be explicit about your policy online. Thank goodness they allowed me a full refund for my 2 night stay. That was decent of them.
