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February 2024 by Lismary A.
Our experience was AMAZING! Initially we had booked an AWD suv since we needed it for our cabin in Park City. When we got to the location they didn't have any AWD left but Alan made sure to contact everyone he needed to in order to get us the car. Alan was absolutely amazing & hopefully he is the one who helps you with your rental
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February 2024 by Court Elwood
Where do I start? This place doesn’t care about their customers safety and wellbeing. They rented me a Jeep Gladiator that had a serious safety issue with the front end of the Jeep. Whenever I was on freeway and hit a bump the Jeep would start shaking violently back n forth and wouldn’t stop until I came to a complete stop. This scared the crap out of me every time it happened to the point I stopped driving it. I contacted enterprise numerous times to get a replacement vehicle and each time I was blown off and told they didn’t have any vehicles available. So for the 40 days I had the rental I didn’t dare drive it. They still charged me full price and didn’t even try to work with me to compensate me for paying for a car I didn’t drive for fear of my safety and everyone on the roads safety. I’ve tried contacting the manager to work out some compensation but they haven’t responded to my emails or messages. I suggest not ever renting from enterprise but if you have to cause it is the only option your insurance will allow then don’t rent from this branch they don’t treat their customers good at all and ignore dangerous vehicles. Enterprise should be sued for renting me that Jeep then making me pay $352 out of pocket besides the $1000 my insurance paid. All for a dangerous death trap I couldn’t drive. I should have been refunded my out of pocket money and then been given a week free rental to make up for everything.
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January 2024 by Patricia Dansie
This Was My First Experience Renting A Vehicle Tray And Alan At Enterprise Rent - A - Car In West Valley ! They Went Over And Beyond To Take Care Of Me ! Very Knowledgeable What They Do I Would Highly Recommend Going Into Enterprise Rent A Car In West Valley And Check Out Tray Or Allen. They Will Take Great Care Of You I Needed A Truck As That's What Am Used To Driving ! They Made Sure I Got What I Needed ! And Felt Safe ! Thank You Guy's For Your Great Customer Service ?
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January 2024 by Jacob Newton
They were lots of help with getting me a rental car when I got in a crash, Alan even called and helped me get rid of some fees I was unaware of when changing drop off location. Great guys
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January 2024 by Katrina U
I was slightly irritated at first but it’s hard to be upset when their customer service is pretty good. Lol Trey helped me with the pick up and Alan helped me when I returned. Thank you!
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January 2024 by Thomas Gaynor
Great performance by associate. Have me alot of information about what was needed & how we working together will make it easier.
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January 2024 by Angie H
Would never go back!!!!!! They said would give us our deposit back but didn’t. They don’t know how to do math !
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December 2023 by david ioane
Great customer service by Trey. He was able to help me out no problem. Will definitely be renting from this location again.
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December 2023 by Jacob Payne
I travel a lot for work and rent cars consistently. I generally use National but after my experience with Tray I’d be open to using enterprise in the future. He went above and beyond to make sure my needs were met. Also, real genuine guy which is rare these days. Best car rental experience I’ve ever had due to Tray and his ability to listen and provide an amazing professional service.
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November 2023 by jose caceres
Good service. The car was wet so u can not see the details of scratches, but they did not give me any hazel when i returned
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November 2023 by Emi Fitimase
Thank you Johnie Talamantes for being of great service as it was easy for me to pick up my rental and drop it off as well. Great personality and greets customers with a smile is definitely a plus for me.
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October 2023 by Gloria Castruita
Fast serviceGreat agents helped me each time.Got my needs taken care of right away when needed.So helpful... they made calls to other parties Insurance so I didn't need to.I loved how once my car was ready I got to leave my rental at the shop instead of finding someone to come with me to drop off.Thank you each one of you for all your great service.Would I refer you out Heck Yes..In a heart best.You have an amazing crew they all deserve raises..Thank Gloria Castruita
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October 2023 by Zack Bailey
Aj was very polite super awesome customer service will definitely come back to him if I need a rental best in business
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August 2023 by Charissa Worthen
Great staff & gave us a great deal as we needed a rental for 3 weeks while our truck is in the shop getting a new transmission.
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July 2023 by Veronica Li
I only have good things to say about this place and the people. Jeff was diligent and went above and beyond the call of duty to help us find the specific car that we were comfortable with, all in the sweltering heat wave of over 95 degrees that day. His extreme professionalism to accomplish tasks and secure clients, even when things are uncomfortable, just shows how reliable he is and what an asset he is for the company.I was also very lucky to have met AJ, when the going got tough he stepped up to help me out in a very creative way so I can get to my airport on time.The car I got through the meticulous planing on Jeff’s part was a very reliable one and all throughout my trip I did not have any engine problems. It was very reassuring and I am very glad I had booked with this company and met these determined folks that have superb problem solving skills and are very helpful and professional.The quality of the company is linked to the professionalism of the people they employ, and the amount of feeling at ease and having a good trip is correlated on how lucky a person gets when they roll the dice to rent from a place. Im glad I got to work with professionals at enterprise that made my trip so easy.