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“I had a really great experience and wanted to share it. I originally ordered Trex railing back in August before winter hit, but didn’t get a chance to install it until March when the weather warmed up. Since it’s a two-story deck, I realized I had purchased the wrong size (36” instead of the 42” I needed).
I spoke with the store manager, Colton, and explained the situation. He told me he would look into it and actually followed through by calling me back. He let me know I could bring everything in for a full refund—which, as a homeowner, is incredibly helpful when you make a mistake like that.
The return process was smooth, and Corey was also a big help getting everything taken care of. Because of their customer service, I’m now ordering the correct size through Lowe’s.
Huge thank you to Colton and Corey—you guys are amazing. This is exactly why I’ll keep coming back.
—A returning homeowner”
“Often it is difficult to find help at a Home Depot, but not in West Valley. With friendly employees like Robert in Returns, this store is filled with helpful and knowledgeable employees that are readily available. Why shop anywhere else when you can find all the help you need in one easy location?”
Home Improvements
Home Improvements
Home Improvements
“Nice place to get started with your house renovation. It's a large home depot location. They have everything but they are very understaffed. You have to wait for 10 min In order to get the customer rep.”