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October 2023 by Shane Afualo
Alex, Jager, and Josh were all very friendly, took the time to listen to what I wanted, gave me plenty of options, and broke down all the numbers for me to make sure I understood everything that was presented. I appreciate them going above and beyond for me, and for getting me the best deal possible for my trade-in and new vehicle. I will happily recommend anyone looking for a new vehicle to Ken Garff West Valley!
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October 2023 by Caleb Thrasher
The team was super awesome. Only issue is the truck that I bought. I got a Toyota tundra and it was advertised online with a blind spot monitor system and a parking monitor system. The truck has these things but the sensors do not work. The salesman at the dealership did not know how to fix this (this makes sense because he’s not a mechanic) and said it probably would be cheap to fix because it was likely just a code that needed cleared. All the places near me charge a certain amount to read the code. It look like my left bumper is warped pretty bad and it is hard to tell unless you really look at it. I included a side by side view so you can see how bad the warp is. I did buy extended warranty however it costs about 300 in gas to get to salt lake and back so it is sort of an issue to go up there. I would totally recommend theses guys they do awesome just make sure your equipment is really in working order.
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October 2023 by Kelly J Choo
Best sales team I have ever experienced for a first time buying a car in Utah. Bret went beyond his position to take care of my vehicle problem, and I thank the service team as well for helping me out. 5 stars for yall
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September 2023 by Elec 987
My review is based on the fact that I came to purchase a car, but not one salesman came out to assist me. I was even looking at cars closer to the office but nothing. Guess they don't like making sales. I'll tale my business elsewhere...
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August 2023 by Kate Griffin
I had the worst experience here and I’ve been to multiple Ken Garff stores. The only person I liked here was Kevin. I was given an “I owe you” as I missing some things from the car. Long story short I never got anything from the I owe you and it was EXTREMELY difficult to reach the salesman who was in charge of the I owe you. I have since traded in my vehicle for a better car with better service from a different store.
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August 2023 by Jack Barrett
Everything was good until I got in the truck. He said he'd fill the tank and then gave me $20. I don't know if you filled the tank in a diesel truck recently, but after spending $45,000 on a truck you'd think he would stay true to his world ?
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August 2023 by Malynda Daniels
These guys were great with me. Everything I asked for I got with the added bonus of being a few thousand less than I really wanted to put into a car. They were amazing. So glad I went there.
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August 2023 by Rick Stohel
When I was purchasing my vehicle. The salesman told me that my credit union (MACU) does not finance vehicles over 100,000 miles. That was a lie. They do, at 3% interest. However, the sales man lied and pressured me to use the one they are partnered with (Ally Financial). Which. Had a 12% interest rate. So, Ken Garff, as represented by the people within their location, is nothing but scammers that lie and pressure you to conform to companies they are partnered with, that have an absurdly high interest rate. Along with that, my rear view mirror was broken at the time of sale, and they reassured me they discounted the vehicle. They did not.
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July 2023 by malachi aycock
Had a good experience with the staff and the process. Keegan was a great help with the entire process and made the whole thing easy to understand. Everyone was nice and made us feel like we were in good hands.
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July 2023 by Jessica Schindewolf
It was an awesome experience Cyrus helped us through the hole process he's awesome so is Kevin they are very nice people the manager Rodriguez even came over and took some time to talk to us that was way cool I would give them more stars if I could, great customer service and very helpful and the car rides nice we love it
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July 2023 by Julie Carpenter
We had a great experience buying our 2008 Jeep Rubicon Sport! The staff was helpful, warm, friendly and accommodating. The whole experience was a delight from start to finish. Thanks to everyone there!
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June 2023 by Alexandra Marquardson
AMAZING EXPERIENCE, honestly the best car buying experience I've ever had. Alejandro was fantastic, the service manager was fantastic, the finance advisor was fantastic. I will recommend these guys to everyone! I cannot say thank you enough for the best, easiest, most honest car buying experience. Phenomenal.
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June 2023 by Tegan Lindberg
I’m leaving 2 stars for the service center, and wish I could leave 5 for both my salesman. They WERE and still ARE extremely kind, and knew what I was asking for within my price range, without “breaking the bank” and got me into something I absolutely love, that will get me to my every day errands, however I am LIVID with the SHOP’s services.. my car has been back twice in the shop, for (I’m going to use the word negligence) for the guys working on it. They were careless the first time and broke the plastic cover on the side of my seat, not sure if they thought I wouldn’t notice or care? But I brought it to their attention immediately because that was NOT how I left my car in their care. The second time I took it back I gave them 4 things to fix, and the only thing I asked to be fixed on the inside of my car was the center console cracks, they took my dash apart, (and I can’t figure out why that was necessary) and didn’t bother to even clip it back in properly and there is GREASE or RUST stains all over my passenger seat, I’m not sure what or why this keeps happening but I am highly disappointed in the service I received from the shop. I expect the inside and outside of my car back in the condition it was left there in minus that I would like the repairs done properly. I don’t want to pay out of pocket to go to another shop to have repairs done, since they can be done for free there, but I also don’t want to sit and pay to have my car detailed every time because they can’t place protective gear over my seats before getting in the car. I am supposed to trust that my car won’t be ruined with every repair but holy cow.. take pictures before you leave any vehicle with the shop…
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June 2023 by Brandon Wise
The sales /finance team worked quickly to get my trade-in done and I finally got my Jeep Wrangler Sahara 4 Door ....absolutely Beautiful , with all the amenities I could want , especially auto Start. Awesome Customer Service, and very cool staff .
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May 2023 by Gordon Clifford
Had a wonderful experience buying a used car. Daniel was very helpful and informative during the whole process. They were willing to get different cars from other lots for me to test drive on different days if needed. Financing took some time but it was very easy.
