-
March 2024 by Leilynn Vave
I always go to Les Schwab to check the air pressure in my tires, because they do it with a smile and for free!! I went to this location because it was the closest to my job. When I went in I asked if they would see if there was a hole in one of the tires because I kept having to fill it with air every couple of days, they told me that it would be about 30 minutes, which was frustrating because I didn’t want to wait there for that long, it had been a long day at work and I already didn’t want to be there, and above all that I had a 30+ minute commute home. I was over it. Hunter stepped in and got it done so quick! Super grateful for him. Walker then informs me that there was a dent in one of my rims, that’s why I kept needing to put in air to that specific tire. He then told me that I would need to exchange the rim because it’s not safe. I was nervous wondering how I would be able to afford the new rim, but the Lord ALWAYS comes through for me! They switched out the dented rim for one they’ve had sitting in the back collecting dust as a sign of good faith! What a blessing! I live far from this location but with how they went above and beyond for me like that, this is now the ONLY location I’m going to for anything car related! I dislike doing “mechanical things” without my husband in fear I would be taken advantage of, but it was not like this, not at this Les Schwab. Shout out to Hunter & Walker! Thank you for a superb job but most importantly for the great experience.
-
March 2024 by Rod Miner
If you're not already a Les Schwab customer, you should be. These guys deserve 10 stars! We just had new tires put on a week ago for our road trip to Texas. While we were on the highway 13 miles before town, we heard a pop and our back right wheel completely sheared off the bolts. Thank God we didn't get into or cause an accident while the wheel bounced across to the field beside the highway. We were towed to Les Schwab and "camped" overnight in our van until they opened Monday morning. They were able to get us in immediately and obtain ALL the parts needed to fix our rotor, spindle, hub, shock, custom parts, etc. Dalton and Froy and I believe a couple of other employees worked on it all day. We were expecting to have to get a hotel and wait a few days for various parts to get in, but these guys were the bomb! Their entire team is incredible and currently they are working on finishing up our van so we can get back on the road again. We cannot say enough about not only this Les Schwab, but the greater Les Schwab company as a whole. The Les Schwab who had just put our tires on last Monday in the PNW, took full responsibility and is covering all the expenses for us. We have been loyal supporters of Les Schwab for over 20 years and will continue to be. Our friends who were caravanning with us told us that based on this experience that they were switching from Discount Tires to Les Schwab. Thank you Dalton and West Valley team for the outstanding customer service. We heard Dalton just got promoted, but he and his team deserve to be promoted again!
-
March 2024 by Jeff Badley
Great service
-
March 2024 by Berni Buhler
I can't recommend them enough. These guys check all the boxes. And I have lots of requirements to give.
-
January 2024 by Matt Lloyd
Horrible Experience, The Store Manager (Shane) personally vandalized and attempted to defraud me by using a die grinder on only one half of the inside of a tire I had brought in for repair, and attempted to show me the damage He caused thinking I would forgo the Flat repair and purchase a new set of Tires, What he failed to understand and realize is I have some life experience, and briefly worked in the industry and knew what he had done. I clearly pointed out that his ruse was fraudulent because he only ground down the inside wall of one half of the tire. and had the tire actually been run flat as he was attempting to create both side walls would show damage inside and out not just one! At that point I immediate declined service and asked for the tire to be remounted and placed back on the car. Wait it gets worse! After returning into the showroom from the garage and out of view of me and other employees he used the die grinder again on the inside of the other half of the tire, in order to make the damage to the tire he caused symmetrical and to cover up his fraudulent behavior. The district and area manager Aaron Knutz has been notified so we will see what will become of this incident...so far no repercussions, apology or responsibility has been taken by upper management or Les Schwab. Photos and Video available upon request. Matt L.
-
January 2024 by Alejandro Hernandez
They are the best hands down ??
-
December 2023 by Brian JUSTICE
This west valley location is horrible. Put the wrong lugs back on the rims. Hit everything but the lug when taking them off, now the rims are scratched and banged up. Went back to get the right lugs on and the manager was acting like he was put out to fix their incompetent problem. Worst LS I have ever been to.
-
December 2023 by Sunny Cordova
Went in for a tire rotation & the way the employee’s drove my vehicle before they gave it back really upset me. I am a single mom of 2 & I don’t even accelerate my own vehicle like that, it’s almost as if they are taking a joy ride in it, not professional at all. I take care of my vehicle very well and keep it maintained. -100/100 would not recommend this place.
-
October 2023 by Robert Woods
Fantastic experience. I did a walk-in for a same day tire repair. It took maybe 10min for them to get my vehicle in. I was preoccupied & do not recall how long it took them to do the work. However, they charged me nothing for labor or the repair! The customer service was polite & the customer waiting area is very clean with several tables. I will definitely go here again.
-
October 2023 by David Schaat
I have been a loyal customer of Les Schwab for over 20 years, and I can honestly say that they are the best tire and general automotive business in the area. They have always provided me and my family and friends with excellent service, value, and convenience. Whether it's buying new tires, getting a tune-up, or fixing a flat, they always go the extra mile to make sure we are satisfied.One of the reasons I keep going back to Les Schwab is their outstanding staff. They are friendly, knowledgeable, and honest. They always greet me at my car when I arrive, and they explain everything clearly and patiently. They never try to sell me something I don't need, and they always offer me the best warranty available without the pressure to purchase one.Today, a member of the staff named Jacob aka "Jake" helped me with a tire issue and his professionalism and customer empathy reminded me of the courteous and respectful attitude that the Taylorsville, Utah location always has always provided me. Its these qualities that have retained me as a customer and keep me coming back.I highly recommend Les Schwab to anyone who is looking for a reliable, trustworthy, and affordable tire and general automotive shop.
-
October 2023 by #1floorguy
Had an air emergency and Cody helped me when he was in the middle of doing something else!!! This guy is the man! This location is extremely lucky to have him working there! He took time out of his day to make me feel like I was an important customer and not a bother I would give this guy a raise and promotion if he worked for my company Cody thanks for getting me down the road!!!!!
-
October 2023 by Eva Price
Called to check a warranty on my tires and walker helped me and took the time to explain what I should do and made me feel welcome and had great customer service skills on the phone . :) he was very help full see u soon bro :)
-
October 2023 by Elizabeth Dilley
We had a staple in our tire, woke up to a flat. Went in to Les Schwab and they were able to patch the tire and get it taken care of in an hour and didn't charge us anything out the door! 10/10 experience
-
September 2023 by Enid Smajlovic
I had to replace an axle on my trailer. They told me they had to order a different axle that would cost more, but would come with trailer brakes. I agreed, even though the axle was a little more expensive. I waited about 6 weeks and they end up installing a different axle without trailer brakes, also without letting me know there was a change. They kept coming up with different excuses as to why this happened and why they didn't order the axle with trailer brakes. In the end they tried saying I didn't want the trailer brakes. This place is unorganized and dishonest. They value a dollar more then the customer! I also tried calling the District Manager and he said he would get back to me. Now I can't even get a hold of them either.AVOID THIS PLACE!!!!
-
September 2023 by Molly Espinoza
HORRIBLE SERVICE. I'LL NEVER GO HERE AGAIN FOR ANY CAR SERVICE. IF I COULD GIVE A NEGATIVE REVIEW I WOULD. THEY NEVER VALUE ONE'S TIME. I WILL NEVER GO THERE AGAIN.