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October 2023 by Crystal Richardson
I just stopped in Lucky's to cash a check which I have previously done before at several of their locations and I was told by 2 different associates that you DON'T cash checks here. I was confused by this information bcuz as I've said I've cashed checks here before and it's also ADVERTISED online. Catherine then proceeds to tell me that she has the RIGHT to decide to deny a check if she does not recognize it in which she had never even seen the check I was attempting to cash which instantly made me feel discriminated against! I politely explained to Catherine that was incorrect and that the system could only do that unless she recognized that the check was not issued from the state of Utah which then it would not be cashable anywhere except the bank it was issued from. I then asked that she allow the system to process the check in which it successfully did. I feel like Catherine was trying to abuse her authority by denying service to a customer for whatever her reason being I don't feel like it aligns with the policy of your company or the title of her job.
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October 2023 by Jaimmie Marquez
The cashier Chad was very nice and was helpful !!! Thanks chad for being patient and understanding! You were the only person who greeted me!
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July 2023 by Luis Leon
The self check out at this place is a joke. They litterly have no room for us to put out carts. People can't get out when there done. The employees grab and push your cart without asking. The manager definitly doesn't care.
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July 2023 by Carolyn Militello-Drenk
They have good prices and decent sales. The only negative thing that comes to mind is that they don't have all flavors or varieties of some things. I buy a lot of Greek yogurt and their selection is probably the lowest I have seen in any grocery store. For a warehouse type setup the store is very clean and organized.
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July 2023 by Oswaldo Vazquez
Lucky is out go to when visiting West Valley. Always good stuff and great prices, not to mention the hot wings from the deli! We love everything about here and how everything we need is always found here, great and friendly service too.
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July 2023 by Angele Sanchez
About 3 weeks ago we went to this location it was actually one of our favorites stores but my 13 year daughter was assaulted and discriminated by the older woman in he bakery. She snatched a pie out of my daughter’s hand and proceeded to say, don’t touch it you’re not gonna buy it. She was extremely rude. She told my husband and I, maybe you should take care of your children. Mind you my daughter’s 13 and she was just shopping like any other customer. She gave my daughter dirty looks and got in her face screaming at her. Never again will I ever step foot in that Lucky store. When I told the manager he didn’t write nothing down no name nothing he just said I’ll talk to her about it went back there like 10 mins later and didn’t care at all. Do better Lucky. Racist. I’m only giving that star because I’m writing this review but you get 0 stars.
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July 2023 by Michael Dutton
I shopped here every time and the food ? here in Lucky is so delicious ? I love shopping ? any time. and everything is low too just spending some couple dollars not exceeding greater than what I would expect to be. Have you ever tasted the chicken breast and buffalo wings got to taste like so delicious. Employees are very handful and they got self checkout as well to avoid a long wait line. Cleaned and good customer service available to help customers.
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May 2023 by Roberta Ortega
This location has gotten better over the years. It's cleaner smells a lot better and I love the self check out. I find myself going here on the weekdays in the early afternoon. Beat the chaos of unattended children. Couldn't hurt to have a few employees walk the floor for customer service.
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May 2023 by braden rogers
I frequent this location often and am usually satisfied with my experience.However, today, I had a bad experience with one of your service members. They were rude to me and also made remarks questioning another customers ability to speak English. It was an unacceptable experience, and I left the store early without finishing my shopping. I think the individual was just having a bad day or maybe a few bad days, but it doesn't excuse the behavior.
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April 2023 by Heidi Martinez-Perkins
Love this shopping box/bag/storage they sell here. Prices are a bit high considering they claim to be a low price grocery store. I've seen lower prices at Harmons and Smiths if that tells you anything. ?
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April 2023 by Leona Jans
The frozen vegetable freezer was not working, and the vegetables were thawing. The meat did not look great. The rest of the store was good.
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March 2023 by Victor Martinez
There is no personal to scan the product. Now you have to do them job!
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February 2023 by Brian Hart
Great grocery store that stocks hard to find items that bigger stores don't have. It carries extensive Hispanic foods as well as American. There's an extensive produce section with high quality fruits and vegetables. The deli counter has unique items and their fried chicken, in my opinion, is the best of any local grocery store, with great pricing as well. Like all grocery stores, many prices are great, some are not, but you'll see that when you go. I've always had helpful and friendly service, too. So go. Get Lucky!
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February 2023 by Katrina Long
In town for the Grizzlies Hockey game and we were trying to find a poster for my boys so we stopped in at Lucky. We asked the assistant manager to help us find the posters. When we got to the isle they didn’t have any. Thank you Rick (I think it was) for making my boys night! He took us to the back and found a few large cardboard pieces for them and sent us on our way.Thank you for taking the time to do that, that is true customer service!
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February 2023 by Alex Bernabé
There a lot of things that are way cheaper than other stores. They also sell delicious fresh food. One of my favs is the fried plantains