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February 2024 by Young's Guns And Fishing
No where is it indicated that there is a deposit needed at check-in. I was told by David after we had paid for our roo. That there was a $100 deposit on a card or $200 cash. The lady who I'm guessing was a manager was rude about it and said it was an individual hotel policy and was more concerned about how the desk clerk was instead of the customer. As I am writing this at the front desk the desk clerk just informed the manager not myself that the type of room I had reserved is not available. Not a word said to me yet......I had to ask the bell clerk what type of room and he very unwilling told me that now it is the same type. We will see what happens, but I know I will never stay here or any of this brand of hotel thanks to this experience.
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January 2024 by Betty Muroya
Buen lugar para alojarse, queda cerca al aeropuerto, aproximadamente a 15 minutos. La habitación es amplia, tiene una pequeña cocina con horno microondas ( lo que malo que no proporcionan utensilios de cocina) El baño también estuvo muy bien. El precio me pareció razonable. La atención también fue amable. Sí volvería a alojarme en este hotel.
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January 2024 by Tariq Collins
Was safe lol. Slept well. Had an incident were they needed to check smoke detectors and my door lock was applied. Thank god because they tried to get inside my room without consent. I yelled in the hallway I was so pissed. Also there toilets or the toilet in my room didn’t have the best suction. I’m not a dinosaur. Otherwise great price decent room thank you.
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November 2023 by Diane Warriner
We couldn't have been more pleased with our stay here. The staff was friendly, welcoming and professional. The room was nice, clean and the bedding was very comfy. I could not find any fault with it. We brought our two dogs. Walking them around the building, we found a dog poop bag station. Very helpful if yours are up in your room. I would definitely stay here again!P.S. After our stay, I noticed on their website, you can have breakfast delivered to your room for a nominal amount. Staff should have offered this amenity during check in. Maybe there is a good reason why they didn't so I'm not going to ding them for it.
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November 2023 by Janet Severance
This review is in regard to the Customer Service of this hotel as my family and I were unable to stay due to a medical emergency.My initial cancellation was placed within the time frame stated in the hotel's policy. We were advised to provide medical documentation. Upon approval, they would offer a 20% refund. The hotel did not stand behind their original offer, and our request was denied without explanation.
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November 2023 by Stacey Shiner
The front desk clerk was rude, abrasive and very unfriendly. When I purchased some goodies at the store she took it upon herself to round up my change and then refused to answer me about it while she talked on her cell phone. The hotel was unclean and smelled.
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October 2023 by Kirsten Von Schriktz
Honestly didn’t think it was too bad of a stay for the price. But I left something of $150 value in the room and called immediately after I got home. I know exactly where I left it in the room and I called and had a full description and everything. I know it was my bad for leaving it but after traveling my brain was tired. A worker had to have stolen iut and I’m really upset. I understand if something is in lost and found for a long time taking things instead of throwing them away but I called immediately after getting home and they “didn’t have it”.
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October 2023 by Melissa Turner
Pros: room was clean for a hotel, no pests or anything. Pillows were fluffy. There was a small kitchenette.Cons: biggest issue is I was told there is no one on staff after 11 PM. As a single, female, business traveler and this location isn’t the most pleasant, this was super alarming. Also the cable didn’t work and the front desk assistant had to come help. Would not stay again.Safety: Did not feel safe
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September 2023 by Tom Fields
ABSOLUTELY WILL NEVER STAY HERE AGAIN!!!Booked for 3 nights after never staying here before. When you first walk into the lobby it smells like warm, old, floor cleaner. As I would soon find our, that was a pleasant smell to what my room smelled like. Which was a mix of unknown and mildew. No way this is healthy.As soon as I walked into my room, behold no lights! I quickly determined the breaker had tripped. I rest it and 30 minutes later it blew again. I went down to the lobby to tell the girl and she basically said, yeah there's a problem we know about, but nothing we can do for you. We don't refund and we're completely booked. I'll have a Manager reach out. That never happened.Two more nights went by same problem, by the third night, I had ENOUGH! Went back down to the front desk and was encountered by the rudest worker I have met in a long time. I explained the situation and SHE GOT HOSTILE WITH ME OVER IT!!! Can you believe that? I even mentioned the smell in my room and she implied I caused it. She even questioned me complaining the first night saying I didn't because she was there. She stated she would talk to her Mgr and call my room, I told her that I was leaving my room for a couple of hours because the power was out and it kept going out every 15 min! She stated she'd call my phone and never did.To sum it up the hotel smells god awful. The power goes out constantly. The service was TERRIBLE! The manager is non-existent (however, I bet they respond to this). I guarantee their priority is more about responding to reviews vs taking care of their patrons.I HATE THIS HOTEL WITH A PASSION!Rooms: Smells terrible and power goes out every 15 min
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September 2023 by Brian Vilhauer
The best customer service i have seen in many years came from the cleaning service, and maintenance. The shining star though was Kali at the front desk! I stayed for 3 months for work and she made me feel like I was welcome the whole time. She was bringing up my mail to my room which was super because i carry a lot of equipment in at the end of the night and couldn't stop at the desk so it was an extra trip. Every interaction with her made me feel like I was important.
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August 2023 by an fu
This was a nice place to stay for a few days. Our room was clean, had a little kitchen in it, and there was an ice maker in the freezer. The beds were comfortable and smelled clean. The hotel itself was clean and well taken care of. I swear staff was cleaning constantly. It’s also close to the USANA Amphitheater, so we didn’t have to drive far to get to the concert we were seeing. It’s also close to a variety of restaurants and shopping. The price is great too. Will definitely stay again.
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August 2023 by Goalott
This hotel is in need of updated towels and bedding. I do not know what the room smelled like, but it was not good! I would not recommend this hotel to a friend nor would i stay here again. The individual at the front desk was pleasant and professional.
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August 2023 by nicholas fusco
Not sure about the other reviews but the front desk was absolutely fast and checking in six rooms. Very nice and professional. Rooms were very comfortable quality of the linen and the towels definitely satisfactory. Great place. Will come back. I think somebody was upset with all those bad reviews. I think it was just a bunch of friends in my opinion. Slept very good ???????
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August 2023 by chanarlaber
Room smelled terrible the second we walked in and I thought I would get used to it but could not. Was nauseous the whole night, and bed was not comfortable so I barely slept. Tried switching rooms but the room they wanted to switch us to had a similar smell so we decided to tough it out for one night. Ended up brewing some coffee and sleeping with it right next to my head so that helped with the smell a bit. Would not recommend or stay there again.
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August 2023 by Kirsia Ruiz
Clean amazing rooms! We stayed last night, family of 4. Great front desk staff. Room was super clean and very accommodating. Had full size fridge and stove as well as microwave, toaster, and coffee pot. Laundry room available but we didn't use it, however they provided a laundry basket in the room. Wifi service was great. Hotel is right off the highway and across from the local convention center. Excellent experience would stay here again.
