-
January 2024 by Desiree Reedy
Daniel was super helpful! He helped us in timely manner and is so friendly! He provides Great customer service!?
-
November 2023 by Shayne Aguilar
I ordered a CV axle on line for an older vehicle. As promised it was in the store the next morning, October 25th, 2023, for pickup. Outstanding! The store was clean and well merchandised.When I entered the store, an older gentleman was stocking the shelves and greeted me as I walked in. There was a very young man sweeping the isles also.I was the only customer in the store. The older man walked behind the counter and asked what I needed. I explained that I ordered a part online and was told it was here. He immediately said we have nothing here. He then looked in the computer asked me what I ordered, I explained it was a CV axle. He again, as though very put out, said “It’s not here. We’ve received nothing at this store.”I showed him my email from O’Reilly stating my part had arrived. Seemingly more put out he looked behind me on a shelve and said “I don’t know what to tell you, we got nothing.”Fortunately, at this point the young boy that had been sweeping overheard and told the other employee to check the online orders. The older employee said, “There’s nothing.”The older employee acted put out, rude, and annoyed with my efforts to get my part that I had already paid for. At this point the young employee walked to the back, grabbed what ended up being my part, and gave it to me. The older employee rolled his eyes and walked away. The younger employee finished the transaction for me.Give the younger person a raise, and train the older person, or remove them. I typically go to Autozone but decided to give O’Reilly a try this one time. Not sure if I’ll come back unless they can staff the store with superstars like the younger fellow.
-
November 2023 by Saul Grajeda
The girl who works there forgot her name. She has great customer service .
-
September 2023 by Cory Barksdale
Older gentleman here refused to help change out a battery. Made up excuses about how he has pneumonia and arthritis.If you have pneumonia why are you at work sir.O'Reilly needs to do better. Permanently lost my business today.
-
August 2023 by Courtney Munford (Duneprincess801)
The younger kid with black hair that works here didn't feel like warranting a lifetime warranty part so he made up some story about how he couldn't do anything and the manager just left to get us to leave... my friend was in line behind us he rang up all of his stuff and then told him the card reader was broken. Horrible attitude, slow, sitting on a stool, couldn't be bothered to help anybody. Really should be fired. This isn't the first experience we have had with him.
-
July 2023 by Google user
The younger kid with black hair that works here didn't feel like warranting a lifetime warranty part so he made up some story about how he couldn't do anything and the manager just left to get us to leave... my friend was in line behind us he rang up all of his stuff and then told him the card reader was broken. Horrible attitude, slow, sitting on a stool, couldn't be bothered to help anybody. Really should be fired. This isn't the first experience we have had with him.
-
July 2023 by ian michelsen
Had an alternator fail in one year. Has a lifetime warranty but the reviews for the alternator were also very poor. All say they had multiple failures in less that a year. I don't want to keep replacing this alternator with the same trash. It's already left a family stranded. I asked for a warranty refund. They refused. I returned a set of knock sensors to autozone after 5 years. Told them I wanted OEM sensors this time. They gave me a full refund no questions asked. Go to autozone. Get better service.
-
June 2023 by Narwin Romero
Excellent service, all spare parts available, very professional customer service, 1000% repair.
-
April 2023 by Jane Smith
I've always had a good experience when I go there. Friendly, helpful and decent prices.
-
April 2023 by PC Lawson
Called ahead and they had my part ready when I got there ?
-
March 2023 by KG Wyatt
I know this is a little small maybe even petty but I bought a pair of gloves from this o'reilly store most cases from o'reilly I have no problems returning defective items these gloves fell apart within one week I just wanted them to replace them they told me that It was not a warranty item and could not be replaced Or returned So basically they told me to eat s**t recommend go to any other o'reilly store but this one Or just go to somebody different I guess there is no such thing as good quality service anymore
-
March 2023 by Judy Reep
I was able to get some gas cleaner into my tank with the assistance of two employees.
-
February 2023 by Nick
Awesome service. Everyone behind the counter was very helpful and knowledgeable.
-
January 2023 by Arlo Beltran
Got some octane boost and it helps got another 3-4 miles extra on a gallon
-
December 2022 by Juan
The Store Manager at this location is Fanonamal when it comes to Customer Service he goes above and beyond to make sure his customers are properly taken care of before they walk away. That goes for his employees he has trained them well I have shopped other stores in the valley love them to BUT my favorite by far is this location.
