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September 2023 by Aloisio R.
Went in today to get some stuff for my dog. Probably some treats and toys. But before I started shopping, I asked an associate where the restroom was and he proceeds to tell me that they didn't have 'public restrooms'. I came to shop not use the restroom it just saw happened that nature called. I said ok and told him "that sounds weird in this city". I'll see what the city code officials think about this 'policy'. You lost a lot of money today Petco. Terrible. You're customer service is just like your restroom policy. Garbage.
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August 2023 by Ty A.
The West Valley Petco is the worst Petco I've ever been too. Before purchasing over $100.00 worth of merchandise. I inquired as to where the restrooms were located. The employee looked me over and promptly replied that they didn't have any restrooms. I again inquired about the public restrooms upon checkout. I was told very rudely by another employee that they didn't have any restrooms. When I pressed her as to where the employees went to the bathroom. She told me that they did have restrooms but that they are so dirty that she didn't even feel comfortable using it herself. Bottom line I think I will start shopping at Petsmart from now on. I'm sure they treat their customers a lot better.
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April 2023 by Jack E.
I took my dog here on Sunday, the 23rd of April 2023. To start off, my appointment was at 9 am I arrived early and when a few minutes before 9 the lady came to the door and said they were not in yet and they were calling someone to come to do the grooming 9:30 they showed up. When they looked at my poodle, they said she would need a shortcut, but when I picked her up, she was shaved completely to the point she was an itching mess. When I got her home, her ear lobes were swollen on the end and have since turned into scabs as if she had them pinched by the groomer she was and is still a nervous wreck to the point she yelps and feels like she has to sneak up on her food and water to eat and drink it. To sum it all up, she is a completely traumatized animal. I have never seen her this way. I totally advise against going here. Appointments times don't matter as they are late to work and your dog will not be a happy one when you bring them home. Terrible
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September 2022 by Kevin K.
Very clean and organized. All the employees were friendly and helpful. I especially like that Petco has signs above all the different animal sections
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July 2022 by Taran S.
Drove 30mins to grab 2seconds worth of fish barley 30mins before closing and "apparently we cannot sell animals 30 mins to closing". We had originally asked and they got the bags ready and everything. Then decided to tell us never mind. After we asked already and they said sure! Left with no fish. Waste of time.