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November 2023 by Laura Smith
The dude thT helped me far exceeds any customer service I've ever dealt with. Very friendly and patient. And really seemed like he was gonna do whatever it took to get us a storage unit we could be happy with. Great attitude. Very respectful and most of all very helpful. Couldn't of asked for a better experience anywhere. Honesty if this wasn't to top paid employee id be surprised. Anywho he was awesome and I hope anyone looking for a unit but not sure what size and price range get the guy that helped me. Thanks man ya made my day.
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November 2023 by Lucas Koeneman
JD was super helpful very nice and gave me a great price on my storage thank you JD! Very clean facility too ?
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October 2023 by Lizzie Gmz-gmz
DO NOT RENT HERE!! if I could give it a zero I would!! The manager was never there. She couldn’t even confront me when I had asked to speak to her and her staff is inconsiderate and very poorly trained, especially Emmanuel. I am very upset on how these people handled everything!!
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September 2023 by Zachariah Tyszko
This place has awesome deals and well kept units very well done thanks!!
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September 2023 by Joshua Tyszko
Easy transaction and a clean friendly environment. Wonderful management ?
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August 2023 by Everett M.
Stay away from the Prime Storage off 5600 W and 4500 S as a guy named Cody will do anything it takes to keep your stuff. The guy lied and said my dad and me threatened him, just because he didn't like how much my elderly dad was there and organizing his stuff. He accused him of staying a night with no proof, and then wouldn't allow my dad to get his stuff even though he was paid up for another week or so. He basically had the cops tell us we would be trespassing if we showed up again to get my dads things. It's right in the contract that they can steal your stuff if they just accuse you of breaking the rules, even with no proof of wrong doing, and this guys utilizes that for everyone he doesn't like it would seem. It's sad, and I can't imagine what he's done to other folks.
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August 2023 by Angee Jordan
Monica and her crew are amazing people. They will help you in any way they can anytime they can. They have helped me so much over the past 2 months I can't even express how grateful I am to them.
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July 2023 by Shantele Addis (ShAnNy)
One of the positive things about this facility is the fact that it is a convenient location. Also, the Billing process is made very simple, which is either done online or in person. One of the downsides to this storage facility is that the monthly "Required" renters Insurance through the facility is extremely high priced! I believe it's either $17 or $19 extra per month on top of the monthly payment for our unit.
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June 2023 by GMstought
Ed just hung up on me when I told him I was going to shop around lol. Super great attitude that will definitely get me to call back once I’ve done so.
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June 2023 by Ingenclevs
Great. Place. Clean. Nice. Employees. Amazing prices. Cant get any better than that. Really.
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May 2023 by Annie Liming
When I first started using Prime Storage for my storage needs I was happy with the service but towards the end the customer service wasn’t as great. The first unit I had was too big at the time so I switched to a small unit and when I switched units I only had to pay for the upcoming month for the new unit because I moved out the day before the payment was due. But a few months later I ended up needing to get the bigger unit again. Only this time I was told that I had to pay for another month for the old unit and a full month for the new month, even I switched units the day before the payment was due like last time. I was told this has always been policy and never got an explanation on why I was able to do it differently before. I ended up getting the unit to a cheaper price.~
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April 2023 by Margaret Mair
The facility was well maintained and the location is great. Staff is so helpful and kind. This is a great place to store your belongings!
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April 2023 by Gedie Nieser
Should be zero stars!! I had my storage unit robbed and they have 0 cameras on your units! Then they EVICTED ME because they found other units that were broken into!! Yes, you read that right! I paid for my next month, then was evicted because they said it was suspicious that their was other units broken into close to mine!!! Needless to say I'm seeking legal action. HIGHLY don't recommend, unless you wanna have zero security for your things! Anyone that wants proof lmk, I have videos of their staff telling me there's nothing they could do, because after my unit was robbed I could no longer lock it! TERRIBLE COMPANY!
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February 2023 by Tj James
Great customer service with renting a unit and getting my stuff moved in to it. Much more professional than other storage joints i have dealt with.
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February 2023 by Gina Burt
Prime storage is definitely the best place to store your belongings. The staff is amazing and very helpful. The best experience in storage units.
