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February 2024 by Michelle Edwards
The employees there have been extremely helpful every time I have been in there. Great staff.
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January 2024 by Yvette Orr
Martin Tegan Alexis was so great! She spent hours on the phone working out the issue I had and being patient and helping me get what I needed. I am so grateful she is such a great mobile expert!
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December 2023 by Jorge rodolfo Meneses gil
Excellent service
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December 2023 by Julio Gomez
Jasmine 'Jazzy' was amazing. It got to the Point where all the reps were very helpful n all assisted. They really went above and beyond!
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November 2023 by Misti Ann Raleigh
I needed a new cell phone as my battery was going out in my old one. This was a real concern due to needing multiple surgeries to treat pre-cancer. I was able to get in and purchase a new phone in only a few minutes without any problems. The staff member that helped me was very understanding, helpful and kind when it came to my need for a good and reliable phone. I would definitely recommend this store to anyone in need of caring and thoughtful service.
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November 2023 by Layne Hatch
Melany thank you so much for the great service. Especially your employee Paolo he has gone far and beyond my expectations. I will only come in store to get assistance from now on. You and him as part of your staff just kept 16 yrs of business with your company . I don’t want to ever switch providers as long as the quality of you and your staff keep working . Paolo deserves everything the company can offer to help him move up . I would love to only have great customer service provided by him . Melany thank you and Paolo for going above and beyond. Make him a manager or give him a raise . Thank you
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October 2023 by MyLien P.
Came in to fix screen. Didn't have my phone size so they were able to order it and send it to my house. Quick and easy. DJ was very helpful and attentive when we came in.
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September 2023 by deavin larsen
Only one or two employees? Had questions didn't really get answers. Waited 45 minutes before getting help.
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September 2023 by Andrew Vredeveld
I waited 15 minutes in the store no one even greeted me then when it was my turn to he helped they helped someone else who was a new customer that came in after me won't be back here again ended up walking out
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September 2023 by Danielle&Tanner Kinsley
If I could give zero I would. The phone my wife had over heated and burned her and they could see inside where it was melting and because my wife didn’t go to a hospital to get some sort of note they planned to charge a 5 dollar fee and decided to be petty. Don’t recommend going here if you need anything. Customer service is non existent.
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July 2023 by Maurinne A.
We've been to two other locations on different days now. All we wanted was to add 2 new likes and purchase 2 devices. Each location made it difficult and kept us waiting over an hour. Finally, decided this is our last stop to check. The staff (Junior) was welcoming, straight forward and made it all so easy for us. We left the store with 2 added lines, 2 new ipads and very happy!
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July 2023 by Christie Rasmussen
The West Valley T-Mobile Store location customer service is awful! My family and I went in to upgrade our daughters phone. There were more employees there than customers and they put us on a waiting list and told us it would be about a 5 minute wait. My husband and daughter ran to Zupa’s, because our daughter needed to use a restroom. They were only gone for a few minutes. A gentleman and his kids came in after my husband and daughter and an employee went to help the guy and his kids. Leaving us to wait longer. There were 4 employees working with 3 guys. We don’t know why one of them couldn’t help us out, but the customer service was extremely poor. I would suggest everyone to go to another T-Mobile store location or go with another phone provider. We’re looking into going with another provider. I don’t even want to give them one star.
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July 2023 by Kerry France
Great people there friendly and very helpful on phone problems they took care of me and got my phone set up and working great
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May 2023 by Edmund Gorman
WORST CUSTOMER SERVICE!! Came in for a simple screen protector and got the run around. Went so far as them asking for a investigation. I have 360 repair but still nothing. Just like there's plenty of fish in the sea there's better T-Mobile in my area.
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May 2023 by Alena Hakala Meadows
They didn't give us the current promo and I'm a little disappointed but the service was excellent ?
