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October 2021 by L CF
If I could give a zero, I would! Their return policy always seems to chance when new associates get hire. Not sure if is just the associate that feels they can change the policy for that day or what? THIS STORE NEEDS TO BE LOOK AT BY IT'S CORPORATE OFFICE. Worst customer service ever! The manager is there and has kept her job because she is great at walking away from the associates and leaving them to deal with the customer problem instead of helping out.
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September 2021 by Nancy Guzman
I love this store BUT NOT THIS LOCATION. Everytime i come i have bad experience with customer service they just seem like they dont want to work or give you attitude when you ask them a question. They are always on there phone when ive walked in. It just seems like they are annoyed that people walking in let alone walking in with kids. Hello its a kid store kids will be loud and run around they just give you the dirtiest look. I learned my lesson the 2nd time coming here i rather go to the one in Jordan Landing they always make you feel welcome. And they are friendly every single time.
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September 2021 by jabith joel ariza araujo
We order one week ago some clothes and they haven’t got here
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October 2019 by Blair Warren
I had a $5 reward I needed to use before it expired. I was looking online to see what they had. I found several items that are super cute. I am hesitant to order things online for my kiddo because he is tall & skinny & I want to make sure things will fit him alright. I went to the store to find the items. When they were rung up, the prices were DOUBLE what they were online! I asked about why & they did give me the online price, but I don't think it's very fair the prices are more in the store. I will definitely check the online prices before I pay from now on.
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October 2019 by Aaron
Worst return/exchange policy of any retail store in business. PLEASE improve your return/exchange policy. Even if I have the receipt I dread making a return because it takes forever. The cashier has to find each item on the receipt and cross it out by hand. If you don’t have the receipt you can only exchange for the exact same item in a different size. Clothes are reasonably priced but the customer service and exchange policy are antiquated and need to be updated to stay on pace with every other retail store.
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August 2019 by Mao mao the girls
giving a 2 because this location is 100% not accessible to wheel chairs.. The store is so jammed packed you can barely walk.. Its extremely unorganized..
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July 2019 by Elizabeth S
I had THE WORST customer service experience ever at this location. First of all, the store was packed with clothing racks—hardly any room to get around by myself let alone a small umbrella stroller. Not safe. Which absolutely doesn’t make sense for a kids clothing store. I went in with my three boys...My youngest in a stroller and the two older boys (4&6) were playing peek-a-boo with the youngest. The employee, who i later found out was one of the managers, yelled several times at my boys to stop running. I’ll admit, they were being loud giggling and messing around with the baby but they weren’t running. No room for running. During this time I’m also trying my hardest to get them to stop. But also waiting patiently for someone to ring me up...My heart racing and I’m beginning to blush bc of the craziness. Then suddenly my 4yr old knocks over a rack... said child is apologizing profusely and crying. Im trying to pick up the rack, console my child, all while feeling embarrassed trying not to cry and also just feeling terrible about the entire thing. The manager comes over and says with a nasty tone of voice, “this is why we don’t run”. Ok I get my kids we’re acting up but also I was trying my hardest and I desperately wanted to make my purchase and get out of there. BUT THIS IS ALSO A KIDS STORE. Expect bad days. I’ve worked retail plenty of times... that manager should have shown empathy, offered to help nicely. But she didn’t. She was just rude. Obviously she’s in the wrong line of retail.
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June 2019 by Marlyn Ubico
bad service I do not recommend this store do not give the price they have marked I lost an hour choosing clothes and shoes for my girl and in the end everything was more expensive than what was indicated and they only told me that the price was wrong and it was not a single thing it was everything
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June 2018 by Beth Bruggman
Great prices on jeans!
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March 2018 by Candice Snow
3 employees there talk to each other and don't care if customer need help....No Boss who cares,Right???....Stay away....(5:30pm,Sat 3/17/18)
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November 2017 by Frankie Hooten
Great place for kids clothes. Emily was super helpful. They have great customer service. 45 day return period with a receipt. Without a receipt you can only exchange for a different size if they have it. I shop here for christmas gifts and they always have a great selection of clothes. They start at newborn size and go up to a size 16.
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June 2017 by B Rob
I went in to trade the size on some pants I had bought for my 5 year old with out the receipt. The tags were on and they had not been worn and I was basically treated like a criminal. I was not asking for a refund just a bigger size. Customer service needs some help.
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June 2017 by Trenton Hills
Love he cloths here
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June 2017 by Emily Myles
Cheap kids clothes. Love it
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January 2017 by Familia Rivera
I was there today, very Messy not varíete at all. The ladies were unhelpful. I did. 45 minutes lime to pay and when i got to pay the cachier says they doesnt have card System be cause it was down. I has to to go out to take Money out of an ATM which charged me 3 $ I should not had to pay. When i calme back she make me do the line again. I did it so when it was my turn she was serious and not nice at all. Just go to fashion mall they allways have treat me excelent. So from now on i prefere to go a little far but were they care for customers.
