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October 2024 by Kirsten Campbell
We love Dr. Jenna Lanagan and Dani! They are the sweetest to our two kitties, and always treat them with love and care. 100% recommend!
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October 2024 by Starla Fitzgerald
Placed smelled, and the wait was longer then anywhere else I've been
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October 2024 by poprocks
This place was very nice and inviting! I would say it depends on what your situation is, i wish they could have checked out my dog more as i had to go to another vet for more confirmation and ultimately made a surgery appointment at another vet because of this, otherwise for a checkup i would say place is alright!
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October 2024 by Sally Sawyer
On two separate occasions, I was able to get appointments to see a veterinarian within 72 hours, not weeks! My sick kitten was helped within 24 hours of my call. Very happy with their services and recommend the clinic if you don’t want to pay 4-5x prices for emergency care when you can wait a few hours.
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October 2024 by Ellie Rogers
They were super helpful! I just got a new puppy and I’m not sure what I’m doing but they did an amazing job answering all of my questions
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September 2024 by Heidi McCauley
Our vet retired recently so we needed to find a new one. My first visit I was pleasantly surprised with the receptionist as she was extremely just as welcoming as when I made the appointment. Even going the extra mile to call the previous vet to get his records transferred. ⭐️⭐️⭐️⭐️⭐️. The check up was fine. This vet offered some suggestions and provided pricing which I appreciated. ⭐️⭐️⭐️⭐️⭐️
The main purpose of this visit was to get a
Prescription for the cat foot my very picky
Cat needed. I received that at the end of the visit along with a business card providing details on how to order through their site. 4-5 days go by and I have a voicemail asking to call about my order.
I called back and felt the backlash of whomever it was that finally answered grilling me as to why I placed an online order when I was given a paper prescription. Wanting to know WHO gave me that card and option. I don’t know it was their office staff
Mind you… I was hoping my cat food I ordered online was being processed and hopefully in transit (it wasn’t) I was told I would be getting a phone call to discuss.
What is there to discuss? ⭐️
This whole prescription experience has me thinking did I make a good choice to select West Valley Vet.
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September 2024 by Tone Capone
Freaking love the staff here, Kai is my favorite staff member and my dog Louie adores her, she is also his favorite
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September 2024 by herb Thompson
Great staff, Awesome experience and I now think that my dog enjoys going to the vet. Couldn't ask for more.
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August 2024 by Chelsea Arenaz
Always very friendly and caring.
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August 2024 by Alex Mortensen
Dr Lanagan was AWESOME. she listened to our concerns, gave us some good options, was so sweet with our dog. In fact the WHOLE team was amazing!
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August 2024 by Shasta Toomer
Everybody was nice and helpful!
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August 2024 by Mindy Martinez
Wow!! Everyone should come meet the new team at West Valley. You can tell how much they love what they're doing... And it looks like they're having such a fun time while they're doing it. I will definitely be returning!!
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August 2024 by Jamie Jackson
If I could leave less than 1 star I would! The front desk customer service is THE ABSOLUTE WORST I've ever experienced in my life! According to the receptionist, they have so many customers that they don't need to provide good service. Once they had my money they were rude, unprofessional, argumentative and unhelpful, they clearly don't care to take care of your pet! There's a lot of other vet clinics in the valley, do yourself a favor and find one that actually cares about their customers!
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August 2024 by Manuel Cervantes
On 07/09/2024 I brought my sick and dying dog here to euthanize her. I was 8 minutes late due to it being a really emotional and hard moment for my family saying goodbye. We knew it was the best for her since she was suffering so much. I called in advance to let them know that we were going to be late and they said it was fine. I get to the "Clinic" and they saw my poor dog suffering and breathing hard, she was nothing but bones.
Everything felt rush and ended up rejecting us turned us away, they were really cold, heartless and rude to us. STILL CHARGED US like if we missed the appointment. My poor baby did not deserve that. She was such a good girl and deserved better. This place is nothing but a scam and doesn't care about your pet. This is just another job for them. No compassion, I don't recommend this place for anyone. On 07/14/24 my dog was really suffering and I ended up taking my dog to UrgentVet in Taylorsville and honestly THEY were so nice to us. Gave us a special room for us to be with her. Gave us All the time we needed and even sent and wrote my family a post card, with personalized messages from all the workers.
And honestly I’m glad they sent us away because my dog DID DESERVE BETTER than this Horrible place who they call themselves A “Veterinary Clinic”
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August 2024 by Steve D
Understaffed, billing errors but the veterinarian gave good care and was informative.
