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June 2025 by Damon Begay
Just trying to return some things. Waiting for over hour. I think they pick and choose who they want to help frist.
Don't come here. Very bad customer service.
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June 2025 by CMH
Bardhi!
He helped me avoid a data problem! Thank you so much for your help!
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June 2025 by William D. Draney
Rod was exceptional to work with. Very intelligent, excellent communication skills and thorough.
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June 2025 by Brittnie S
Great customer service. Nancy was the one who helped Me. She was very friendly. Answered all my questions that I had, I didn’t feel rushed. Overall Great Experience at this Location. Definitely will be coming back to this location for anything I need :)
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May 2025 by Aaron
I had a great experience during my visit. Brian assisted me with a few purchases and was exceptionally friendly, approachable, and knowledgeable. He answered all my questions with ease and professionalism. This was one of the most pleasant interactions I’ve had with Xfinity. I would definitely return for any future inquiries or additional purchases.
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April 2025 by Sam Morgan
Just had to stop in to replace a modem that wasn't working well. Took a few minutes to get helped because they were fairly busy but once it was my turn they had me out in under 5 minutes. Great customer service here!!!
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April 2025 by BayAreaMic
Worst customer service. Store is fine. Customer service number has garbage reps. Costing the company more than they are saving by going second language English reps.
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April 2025 by Niammito
After a horrific experience at the franchise location in West Valley, we had an AMAZING experience with Jazmere at the West Jordan location. This location is ran by the actual corporation and their employees are well trained and educated on their products/services. Go here to get the help that you need. Great experience. 👏🏼
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March 2025 by Rebekah Mortensen
Don seemed impatient and made us feel like a burden. His rudeness nearly made me walk out and take my business elsewhere.
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March 2025 by KARMA CHADWICK
The absolute WORST service EVER! I can't even get a signal in my basement. There is a reason it is the cheapest one, because the service sucks!!!
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July 2024 by o0HellsAngel0o
Just... no. I got the shock of my life last year when the xfinity bill I'd had for two years suddenly increased in price by almost 40%, so I went in to the store to see what I could do. I was basically forced into either paying a ridiculous price, or pair their internet with their mobile plan. I prefer Verizon, and their selling point claimed that they use the Verizon towers as though they are Verizon but cheaper. That's misinformation, according to the Verizon employee I just spoke with. Verizon customers get priority and Xfinity gets the leftovers. And it adds up because I have never had such spotty service connection while with Verizon. And dont get me started with the internet! Always being repaired. Always going out. Just an absolute nightmare!! I wanted to drop it after a month but I had to stay a year. This year, I got hit with the same increase in price, so I immediately said Nope. I'm switching back to Verizon and dropping xfinity entirely. So I had to pay for my phone completely off the cuff. You only get a discount if you pay the phone off for 2 years.
TLDR; Do not do a contract. Do not let them talk you into plans you don't want. You won't be saving that much money. And you will get your final bill when you quit, so be prepared for that too. Sorry, xfinity. I am no longer a loyal customer. Burned me twice with crazy prices for not crazy good service.
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June 2024 by K
Goes out every other week and always during the DAY. They don’t compensate you for work you’re unable to do or give you discount for the internet you paid for but can’t use until they fix every time it goes out. Sometimes for 5-6 HOURS. Worst company for internet, can’t wait for my work to approve a better company.
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June 2024 by Davania Afeaki
Ive had issue with Xfinity mobile from the start with starting mobile lines to internet service to the point where it was exhausting telling every rep every time I had an issue with anything, they would say “I see you have multiple accounts connected to multiple lines” & i always had to explain that everytime I added a line or moved internet service someone made a mistake on making a new account to link the new services too. No one really took the time to help me add all of my service to ONE account. BUT just last week, my husband wanted to upgrade his phone, & let me tell you, when I say NANCY is there to help. She is there to HELP TIL THE END. I never mentioned once about the accounts & mistakes from the past but once she looked at our account she noticed & TOOK CHARGE. When my husband walked in he was told he couldn’t get an upgrade, but when I spoke to Nancy she definitely thought outside the box & looked into other solutions. We walked out of there with alll our lines & services combined into 1 account, an upgraded phone & a cheaper phone bill with everything being on one account. If you ever need anything done or fixed within internet services or mobile Nancy is one to take care of it or her team. This store it IT.
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June 2024 by Adrian Simancas
How it’s possible more than 8 hours without internet just because they was doing the maintenance, in Sunday, I think you need to look how to be better in that . You cut the internet all weeks, really bad.
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June 2024 by twitch twitch
most but not all customer representatives at this location are extremely rude and dismissive. they will try to force the customers to buy certain plans. Most do not listen to the customers and their needs. most will try to push a product or plan onto the customers. horrible place. im not sure why they work with people when they cant communicate efficiently or respectfully
