Prime Alliance Bank is a business bank focused on professional service for business owners. It is described as reliable and easy to access for online banking. The bank emphasizes great customer service and anticipates problems for its clients, such as proactively notifying them of issues. It handles big financial transactions and aims to solve problems simply and directly, avoiding the complications often associated with larger banks. Customers appreciate the low or non-existent fees, which saves money, and find the statements easy to read and reconcile. The staff is noted as excellent and the lobby environment is peaceful and quiet. The service for business accounts is considered superior to terms offered by big banks. However, some negative experiences mention the bank as being restrictive, with instances of blocked transactions and associated fees, which led to account closures. Supporters of the bank advise that communication is key to resolving issues and suggest it is best suited for those comfortable with business banking sophistication. It is highly recommended for business owners by its satisfied clients.
Competitive interest rates, knowledgeable staff, great customer service, it indeed took longer to open the account but got all needed assistance to fill out required paperwork methodically. Thank you very much PAB staff for all your help !!
November 2023
I've held CD's with this bank, online, for 5 years now, and my experience has always been positive. I do a lot of internet banking, and find Prime Alliance to be reliable and easy to access.
August 2023
Overall experience not good. Seems a little restrictive for me. I moved money there and then tried to do an ACH which this bank blocked it and then turned around and charged me 30$ for the return that they caused. I am closing my account to go to a better more customer driven banking institute.
