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June 2023 by Mandi “MandiTheGreat” ARMSTRONG-CROMWELL
Great deals look for the yellow clearance stickers! Big store Starbucks inside. Super friendly staff.
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June 2023 by debra gutierrez
Purchased a sheet cake from the bakery in Friday to serve on Saturday. It was all dried out. When I called to complain the bakery department was rude and said I should have kept it frozen until served.
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June 2023 by Bryce Cox
The employees here are so rude. Their price tags frequently are wrong, and they will argue with you about what prices should be, even though I show them pictures of the tags. Also, the pharmacists here are incredibly rude too. I can't believe this store is in business. They're so bad that it has ruined smiths forever in my mind. I'll be shopping at Natural Grocers and even Walmart for the rest of my life just to spite them for being so rude.
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June 2023 by Lance Ozminski
Good store but the conveyor belt self checkout is the worst thing. Could have three regular self checkouts instead. Lines are longer now. The gates in front of the doors are the worst too, it makes going back and grabbing a cart difficult
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May 2023 by Lia
The upsides: the store is clean and attractive and has good products and fun clearance deals. The produce department is particularly clean and inviting.The downsides: prices ring up wrong on almost every shopping trip, and the cashiers at customer service are not only unapologetic, but discourteous as well.I always check my receipt before I walk out of the store. Almost always (I'd say about 75% of the time on my bigger trips), I take the receipt to customer service and have them refund me the money that was overcharged. Sometimes the difference is as high as $16. Sometimes it's only 34 cents. Usually it's in the range of $4-6.I make them correct it every time, because it bothers me to think of the customers they are cheating---especially vulnerable people like the elderly.The prices that ring up wrong come in three varieties:1- clearance items where the cashier scanned the normal barcode instead of the clearance sticker. Honest mistake, but that's why I always do self checkout now.2- straight-up wrong price in the system. It was marked on sale, but it didn't ring up that way. When that happens, I go take a picture of the sign and show it to customer service.3- flashy yellow signs with the sale price two feet tall, and a little note on the side that says "with digital coupon." I'm sorry, but I can't help but think that putting this in fine print is on purpose. I'm observant and I miss that little note sometimes. Imagine all the other shoppers who are in a hurry and don't look at their receipt.Customer service corrects the clearance mistakes willingly, if a little annoyed. The items that ring up the wrong price they fix too. You'd expect they would say, "I'm sorry about that" and "I'll make sure that gets changed in the system"---but no. That's not the attitude they take. Mostly they behave like I'm persnickety and inconveniencing them.If you approach them to correct a price that has to do with a digital coupon you didn't download (today it was 4 packages of raspberries that rang up for $3.49 instead of $1.48 because I didn't notice the small "with digital coupon" part of the sign), they will give you a speech. They will say, "I'll do it *this time,* but we're not supposed to because we're trying to teach people to use the digital coupons." (They say that every time.)Today I was tired of the fake-generous "I'll do it this time because I'm nice like that" speech. I replied, "If it's a big deal, I'm happy to return them and then go through the checkout line again." Her reply? "You're the one that's making it a big deal."Smith's price shenanigans probably add up to a difference of $100/year, easily. Meanwhile, I check the receipt every time I shop at Lee's and Macey's as well. There have been wrong prices ZERO times at Lee's, and once at Macey's---and they apologized.I thought about writing an article for the Salt Lake Tribune showing all the receipts from the different stores and totaling the dollar amount of the price mistakes. It would be eye-opening. Smith's is by far the worst. Except I'm already wasting so much of my time standing in their customer service line. And today I decided to stop shopping there.I've got four suggestions for Smith's.1- Take a hint from Macey's and Lee's and regularly send employees around with those handy-dandy price scanners, making sure things ring up correctly.2- When they don't ring up correctly, have the grace to apologize. That's false advertising. It's cheating people.3- At least PRETEND like you're making a note to tell someone to fix the wrong prices either in the system or on the sign.4- If you really want to teach people to use the digital coupons, change the tiny print on the huge sign to nice large lettering.When I left customer service, the white-haired lady in a wheelchair who had been turned down in fro
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May 2023 by sushanta khadka
I do regular shopping here. Grocery is good but bakery needs to improve. I ordered custom cake twice. Both time it was bad. Didn’t get what we ordered.
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May 2023 by Raymond Chan
Smith's is a nice grocery store. It is always clean. Prices for groceries are average.
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February 2023 by nathan cluff
Hello I have always loved your store. Until today I walked in and saw your new anti-shoplifting gates! What a turnoff it was like shopping in Rose park and I was offended and appalled! And I will as many I've talked to in the store will be looking for other establishments.
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January 2023 by Nikki C
This place is a mess. I get the sense they are very short staffed and overworked so I don't want to blame the staff but they tend to be very rude. Today was the last straw for me. My 2 year old son needed an antibiotic that was on back order everywhere. I called and checked through the automated system which said they were filling it. The drive through is closed (as it has been for weeks) so I dragged my sick 2 yo in through the snow storm to go inside. At first they told me they didn't have the prescription so I had to argue with them telling them I had checked the status in to the automated system so I knew they had it. Finally, they found it but said they were out of the antibiotic so they didn't fill it (you couldn't have let me know that?!). I politely asked if they could tell me if the other Smith's had it and they told me no and that if they didn't have it, probably no one else does either. All this while my 2 yo is crying in my arms because he doesn't feel good. I finally found another pharmacy that had it and that pharmacist had to call them 3 times to get them to transfer it. While he was trying to get ahold of them, I also called and told them this pharmacy was trying to get ahold of them and they told me they were closing for lunch in 15 minutes and they would get to it after lunch. I told them I was at the pharmacy waiting and politely asked if they could just quickly transfer it so I didn't have to come back. They told me no, I needed to wait until they got back from lunch. I finally just called the pediatrician and had them send a new prescription to the new pharmacy so I didn't have to deal with them anymore. What a nightmare. I'm transferring my prescriptions elsewhere.
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January 2023 by Sean Petersen
Wonderful staff. It's too bad their corporate doesn't care about them. Their hiring pay is insultingly low, resulting in understaffing and increasingly longer lines every time I visit. Your workers deserve better!
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October 2022 by Lauren Hess
It was hard enough to get your prescription with how long they take with no rush and now they are shortening their hours which makes it very difficult to get your prescriptions. Drive thru has been closed for over a week as well. Honestly this entire smiths is just very disappointing and overall I would avoid.
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October 2022 by Andy Munguia
Wonderful pharmacy staff, who really care about their customers. Unfortunately, corporate does not care about their customers and refuses to staff this location adequately, with longer and longer lines and fewer hours open.
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October 2022 by Holly Alder
Always helpful and they automatically try to get you the best price they don’t automatically charge you the insurance price. if it’s cheaper through the insurance price they automatically charge to insurance price if it’s cheaper through the coupon then they charge the coupon. It’s nice
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October 2022 by Fran F.
This store has gone down hill in the worst way. Expired deli meats, you ask someone a question and they don't know the answer. Alway out of produce The kid in the meat department is as useless as a door knob on a post. Every time I ask him something the answer is alway no or I don't know. I ask him to find the answer if he doesn't know and his response is no one else is available to give him the answers. When they knocked down the Kmart they should have put a better grocery store here. Smiths/Kroger is horrible!!!
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July 2022 by McKayla Anjewierden
Very helpful. Had some issues with my insurance and Jake R. spent 20+ minutes trying to make sure I got the best deal on my medications and that the insurance was working so my medications were covered.
